Windows 7: BSOD on fresh new install of Win7 Home x64

PODxt · 02 Mar 2010

Hi,

last night I had a BSOD coming out of nowhere. I left the PC idle for a couple of hours and when I came back I woke up my LCD screen (I deactivated all the sleep options except for the screen) and launched Chrome to go on facebook or something. As soon as I clicked on the FB favorite, I got a BSOD.

This is a newly built computer, well, almost newly as I only changed the CPU and added 4GB of RAM to my previous setup.

Current system specs (cnages are in bold):

OS: Windows 7 Home x64
CPU: Intel C2Q Q9650 @ 3Ghz
MB: Asus P5K
RAM: 4x 2GB OCZ Reaper PC2-8500 @ 1066Mhz
GC: Asus EN8500GT 512MB DDR2
SSD: OCZ Vertex Turbo 60GB 1.5 FW (SYSTEM)
HD: 2x Seagate 500GB

Previous system specs:

OS: Windows XP SP3 x32
CPU: Intel C2D E6750 @ 2.66Ghz
MB: Asus P5K
RAM: 2x 2GB OCZ Reaper PC2-8500 @ 800Mhz
GC: Asus EN8500GT 512MB DDR2
HD: 2x Seagate 500GB (SYSTEM)

I also had a previous crash but no BSOD: the screen went dark and Winamp began to loop indefinitely 1s of the track I was listening to. I had to manually reset the computer.

Thanks in advance for your help!

EDIT: For what it's worth I'd like to mention I never had a single BSOD with my XP system

zigzag3143 · 02 Mar 2010

Quote: Originally Posted by PODxt

Hi,

last night I had a BSOD coming out of nowhere. I left the PC idle for a couple of hours and when I came back I woke up my LCD screen (I deactivated all the sleep options except for the screen) and launched Chrome to go on facebook or something. As soon as I clicked on the FB favorite, I got a BSOD.

This is a newly built computer, well, almost newly as I only changed the CPU and added 4GB of RAM to my previous setup.

Current system specs (cnages are in bold):

OS: Windows 7 Home x64
CPU: Intel C2Q Q9650 @ 3Ghz
MB: Asus P5K
RAM: 4x 2GB OCZ Reaper PC2-8500 @ 1066Mhz
GC: Asus EN8500GT 512MB DDR2
SSD: OCZ Vertex Turbo 60GB 1.5 FW (SYSTEM)
HD: 2x Seagate 500GB

Previous system specs:

OS: Windows XP SP3 x32
CPU: Intel C2D E6750 @ 2.66Ghz
MB: Asus P5K
RAM: 2x 2GB OCZ Reaper PC2-8500 @ 800Mhz
GC: Asus EN8500GT 512MB DDR2
HD: 2x Seagate 500GB (SYSTEM)

I also had a previous crash but no BSOD: the screen went dark and Winamp began to loop indefinitely 1s of the track I was listening to. I had to manually reset the computer.

Thanks in advance for your help!

Hi and welcome

This latest crash was probably caused by usbuhci.sys. This seems to be a usb driver for an eternal device like a webcam. can you give us some info about what devices are on the system?

thanks

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\030210-9110-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0185d000 PsLoadedModuleList = 0xfffff800`01a9ae50
Debug session time: Mon Mar  1 21:21:21.527 2010 (GMT-5)
System Uptime: 0 days 2:31:57.027
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 0, fffff8800475c546}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : usbuhci.sys ( usbuhci!UhciGetEndpointStatus+36 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800475c546, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80001b050e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
usbuhci!UhciGetEndpointStatus+36
fffff880`0475c546 663bca          cmp     cx,dx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880009fb310 -- (.trap 0xfffff880009fb310)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80074c0000 rbx=0000000000000000 rcx=0000000000000081
rdx=000000004d00ff48 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800475c546 rsp=fffff880009fb4a0 rbp=fffffa80079e0cf0
 r8=000000000000bc00  r9=fffffa80079e0f30 r10=fffffa80075ff6a0
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
usbuhci!UhciGetEndpointStatus+0x36:
fffff880`0475c546 663bca          cmp     cx,dx
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800018ce469 to fffff800018cef00

STACK_TEXT:  
fffff880`009fb1c8 fffff800`018ce469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`009fb1d0 fffff800`018cd0e0 : fffffa80`00800000 00000000`00000000 00000000`00000000 00000000`00001e01 : nt!KiBugCheckDispatch+0x69
fffff880`009fb310 fffff880`0475c546 : fffffa80`09f243c0 fffffa80`079e0cf0 fffffa80`0a206da8 fffff880`0476cf79 : nt!KiPageFault+0x260
fffff880`009fb4a0 fffff880`04768c2b : fffffa80`075fe1a0 fffff880`0476e15a fffffa80`08e32e10 fffffa80`0a206c30 : usbuhci!UhciGetEndpointStatus+0x36
fffff880`009fb4e0 fffff880`04779693 : fffffa80`0a206c30 fffffa80`079e0cf0 fffffa80`075fe050 fffffa80`08e32e10 : USBPORT!MPf_GetEndpointStatus+0x9f
fffff880`009fb510 fffff880`047897da : fffffa80`075fe050 fffffa80`08e32e10 fffffa80`075fe050 fffffa80`07a0a960 : USBPORT!USBPORT_Core_QueueTransferUrb+0xd7
fffff880`009fb550 fffff880`047893c4 : fffffa80`07a0a960 fffffa80`07a10c60 fffffa80`08e32e10 fffffa80`075fe050 : USBPORT!USBPORT_BulkOrInterruptTransfer+0xca
fffff880`009fb5d0 fffff880`04791d44 : fffffa80`07a10c60 fffffa80`07760009 fffffa80`07a10c60 fffffa80`08e32e10 : USBPORT!USBPORT_ProcessURB+0xb44
fffff880`009fb680 fffff880`0476bad4 : 00000000`00000000 fffffa80`0776b050 fffffa80`097104b0 fffffa80`07a10c60 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
fffff880`009fb6c0 fffff880`04af6566 : fffffa80`0776d050 fffffa80`07bad060 fffffa80`07a10c60 fffffa80`0776d1a0 : USBPORT!USBPORT_Dispatch+0x1dc
fffff880`009fb700 fffff880`04b26cab : 00000000`00000000 00000000`00000000 fffffa80`07bad060 00000000`00000000 : usbhub!UsbhFdoUrbPdoFilter+0xde
fffff880`009fb730 fffff880`04af4fb7 : fffffa80`07a10c60 fffffa80`079da940 fffffa80`079dad00 fffffa80`08e32e10 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`009fb780 fffff880`04a6c48f : 00000000`00000004 fffffa80`07a10c60 00000000`0000000a 00000000`000007ff : usbhub!UsbhGenDispatch+0x57
fffff880`009fb7b0 fffff880`04a6bf5b : fffffa80`07a10e50 fffffa80`079daa01 fffff880`009fb870 fffffa80`079da940 : hidusb!HumReadReport+0x13f
fffff880`009fb800 fffff880`04a7c65d : fffffa80`079e0a01 fffffa80`079e0a70 fffffa80`07a10c60 00000000`00000004 : hidusb!HumInternalIoctl+0x137
fffff880`009fb870 fffff880`04a7ce7d : fffffa80`079e0a70 fffffa80`079daab0 00000000`00000000 00000000`00000004 : HIDCLASS!HidpSubmitInterruptRead+0xdd
fffff880`009fb8d0 fffff800`018d1516 : fffffa80`07a10e53 00000000`00000000 fffffa80`079da901 fffffa80`07a10c00 : HIDCLASS!HidpInterruptReadComplete+0x37d
fffff880`009fb960 fffff880`0477a5d9 : fffffa80`075fe050 fffffa80`08e32e00 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff880`009fba40 fffff880`0477aab7 : fffffa80`0ab04a02 fffffa80`07a10c60 00000000`ffffffff fffffa80`075feea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`009fbb20 fffff880`0477864f : fffffa80`075feea8 fffffa80`075fe1a0 fffffa80`075ff040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`009fbb80 fffff880`04769f89 : fffffa80`075fe050 00000000`00000000 fffffa80`075e6702 fffffa80`075feea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`009fbbc0 fffff880`010f04ce : fffffa80`075e6000 fffffa80`075feea8 fffffa80`075e6750 fffffa80`075feec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`009fbbf0 fffffa80`075e6000 : fffffa80`075feea8 fffffa80`075e6750 fffffa80`075feec0 fffff880`009e8180 : sptd+0x424ce
fffff880`009fbbf8 fffffa80`075feea8 : fffffa80`075e6750 fffffa80`075feec0 fffff880`009e8180 00000000`00000000 : 0xfffffa80`075e6000
fffff880`009fbc00 fffffa80`075e6750 : fffffa80`075feec0 fffff880`009e8180 00000000`00000000 fffff880`009ecf40 : 0xfffffa80`075feea8
fffff880`009fbc08 fffffa80`075feec0 : fffff880`009e8180 00000000`00000000 fffff880`009ecf40 00000000`00000022 : 0xfffffa80`075e6750
fffff880`009fbc10 fffff880`009e8180 : 00000000`00000000 fffff880`009ecf40 00000000`00000022 00000000`00000000 : 0xfffffa80`075feec0
fffff880`009fbc18 00000000`00000000 : fffff880`009ecf40 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffff880`009e8180


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbuhci!UhciGetEndpointStatus+36
fffff880`0475c546 663bca          cmp     cx,dx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  usbuhci!UhciGetEndpointStatus+36

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbuhci

IMAGE_NAME:  usbuhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc03

FAILURE_BUCKET_ID:  X64_0xD1_usbuhci!UhciGetEndpointStatus+36

BUCKET_ID:  X64_0xD1_usbuhci!UhciGetEndpointStatus+36

Followup: MachineOwner
---------

PODxt · 02 Mar 2010

Hi Ken, this is strange as I don't use a webcam at all. The only thing connected to a USB port is my optical mouse.

The only other things connected to the MB rear panel are the DVi output to my LCD screen, 1/8 jack to the speakers, RJ45 to the router, PS2 to the Keyboard and the power cable.

PODxt · 04 Mar 2010

So, any idea?

fireberd · 04 Mar 2010

That is usually a driver issue, and since the referenced USB issue it could even be a motherboard driver issue. Do you have the Win 7 motherboard chipset drivers installed? If not that could be one issue (or if you do, reinstall them).

BTW, I have an use a POD XT as my effects processor.

PODxt · 04 Mar 2010

I guess you're spot on. I didn't install any MB drivers since Windows 7 seemed to have installed those drivers by itself. I'm downloading the drivers off the Asus website right now.

PS: Yeah, I'm also a true POD addict!

PODxt · 10 Apr 2010

Hi,

I went back to XP for a couple of weeks as I was experiencing eye fatigue very probably because of the Cleartype thing. Now I'm feeling better I switched back to Windows 7 but I'm still experiencing severe BSOD, freezes or auto reboot while I was working on my computer. I really need to solve this as this is my workstation and I need it to be rock stable.

I attached 3 BSOD I had and this ntoskrnl.exe file seems to play a part in my misfortune.

I was ready to buy a new Motherboard (Asus P5QL/EPU) as mine (Asus P5K) doesn't seem to be supported by Asus anymore and they only made the MB chipset driver available for Windows 7. But I discovered the following thread talking about the DRIVER VERIFIER:

Tech Support Forum - View Single Post - Driver Verifier - Windows 7 & Vista

I followed the procedure and had a BSOD after sth like 0.5 second. So now that I know that there is a driver problem, what do I do? How can I narrow down my suspect list and identify the culprit?

Thanks!

PODxt · 13 Apr 2010

I can't say I found the culprit for sure but I ran many tests with the Windows Driver Verifier and it appears that one cause of the BSOD could be the maudioprofire.sys file ie the driver of my digital audio interface.

That's a real problem as I'm a composer and I need this card as much as I breathe. Buying another audio interface will be my last resort as I'm currently short on cash. I don't understand why it causes BSOD like this as I never had any problem under WinXP. But it was a different version of the drivers. I checked if there were new drivers on the M-Audio website and there aren't. The latest drivers are from last December.

I don't really know what to do (if there actually is something to do). If you've got a hunch, please let me know.
Thanks in advance.

PODxt · 17 Apr 2010

It's been more than a month and a half since I posted my initial thread and I still haven't solved my stability issues.

My ProFire 2626 (digital audio interface) is connected to a Belkin Firewire PCI expansion card ans I moved it on the 2 other available PCI slots to juggle with IRQs. Each time I moved it to another PCI slot, I ran a test with Verifier and each time I got a BSOD.

I attached the new dumps to this message.

Windows 7: BSOD on fresh new install of Win7 Home x64

BSOD on fresh new install of Win7 Home x64 problems?