New
#21
drivers
Thanks, I got rid of Roxio and I will look at the list and see what else there is that might need upgrading. So far no crashes in 5 days.
Thanks again for all the assistance and the referral to the cd burner.
Bluescreen crashes
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New #23
not fixed
I got a blue screen message "Driver power State Failure" tonight in fact I had to do a hard shut down to reboot. Any additional help? Here is the mini dump file
Thanks
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New #25
Windows 7
I first bought my pc around the first of the year. I experienced problems with it and since Dell would charge me for software they decided to replace, the memory, the optical drive and finally the hard drive around early Feb. My initial problem resolved itself after this .
Looking at the system information it just says Windows7 home edition 2009. Is there a way to find out any more info than that?
What does this indicate?
"Also the Kernel date "ntoskrnl.exe" seems to be different and No Symbols on Microsoft website for this version. "
Thanks
I had another thought, when this blue screen crash happened the screen stayed up . Before, the crashes came and went in a flash or I didn't see them at all. Just a message saying my pc had recovered from a crash.This time I waited for the screen to disapear and when it didn't after a minute I turned the machine off, could I have interrupted the process.. It did have a message on the blue screen saying it was "gathering information"Last edited by pursuant; 12 Mar 2010 at 09:53. Reason: additonal information
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New #26
latest crash
heres the file for the latest crash
Thanks
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New #27
Hi -
I get the same symbol errors on the NT Kernel. The Microsoft MSDL SYM site used to obtain symbol files to identify Microsoft OS drivers is unable to ID the NT Kernel in your Windows system. I don't know the reason for this. Unfortunately, there is little we can do with dump files without the corresponing symbol files.
A few things to try -
Run the System File Checker/ Repair utility -
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as Administrator | type the following:
Upon completion re-boot to allow files in use to be repaired.Code:sfc /scannow
SFC general info - How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista
SFC & the CBS log - How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista
Validate your Windows OS installation at the Microsoft Genuine Advantage site.
WGA --> www.microsoft.com/genuine
Regards. . .
jcgriff2
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New #28
problem
It crashed when I ran the cmd.exe. Here is what it said.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 87024028
BCP3: 8078ADB0
BCP4: 85AF3420
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\031710-14898-01.dmp
C:\Users\mark\AppData\Local\Temp\WER-56675-0.sysdata.xml
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New #29
results of SFC/scannow
There were " no integrity violations" I assume that means there were no files to repair?
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New #30
Bugcheck 0x9f (0x3,,,) = driver in an inconsistant state of power and is blocking an IRP for too long a time.
IRP = I/O Request Packet
Do you have an Internet Security app installed, e.g., NIS, N360, KIS, McAfee, etc...?
Are your NIC drivers up-to-date?
Regards. . .
jcgriff2
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