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Windows 7: computer error message


03 Mar 2010   #1

Windows 7 Ultimate
 
 
computer error message

my cousin has a dell gx270 running xp and this morning he called me saying that he turned it on and their was a blue screen with an error message
STOP: 0x0000007E (0xC000001D,0x80537008,0xF79D93B8,0xF79D90B4)
he said he was only using the computer for surfing the web which i am inclined to believe for h is never home.
got the desktop with me and i turned it on and saw the same error message
when I try to go into safe mode it just stops along the way(actually dont know what I am meant to do in safe mode)it shows a few keys and then stops,will then have to restart it all over
when i tried to use the last good known config,it goes back to the the boot screen with wn xp and when i press enter,it goes back to the blue screen
Please do help me with this
thanks in advance


My System SpecsSystem Spec
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03 Mar 2010   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
04 Mar 2010   #3

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by whs View Post
Thanks for your suggestion
i tried everything in the article bvut it keeps going to the blue screen and when i tried to use safe mode this is what I get
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.Sys
it stops there ands wont do anything till i restart it
My System SpecsSystem Spec
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 computer error message




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