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Windows 7: Blue Screen


04 Mar 2010   #1
dam

Microsoft Windows 7 Home Premium
 
 
Blue Screen

My computer crashes several times throughout the course of the day, doesn't necessarily matter what I'm doing at the time, whether I'm away from the computer or if I'm sitting on it doing something. I posted on here a while back, and I didn't revisit the site for some time, so I figure to start a new post.

For the record, I have a Dell Studio Computer, which I upgraded to Win 7 last fall.
Processor: Intel Core 2 Duo CPU T9300 @ 2.5 GHz
Installed memory: 4.00 GB (3.50 usable)
32 bit operating system


My System SpecsSystem Spec
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04 Mar 2010   #2
dam

Microsoft Windows 7 Home Premium
 
 

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
My System SpecsSystem Spec
04 Mar 2010   #3

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by dam View Post
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
lol now that's a lot of .dmp files

but at least all 33 files are consistent showing a BugCheck A with driver PktIcpt.sys which is causing a crash in your networking subsystem

this looks like a driver in your G DATA AntiVirusKit InternetSecurity ?

I suggest unninstall this AV and any other third party firewall you may be using and install MSE and use windows firewall ?

are you using an ASUS motherboard ?

you need to update these drivers
Quote:
iaStor.sys 0x8c618000 0x8c6df000 0x000c7000 0x4696b24a 12/07/2007 22:59:22
dump_iaStor.sys 0x93e7f000 0x93f46000 0x000c7000 0x4696b24a 12/07/2007 22:59:22
rimsptsk.sys 0x927e9000 0x927fd000 0x00014000 0x46ad4220 30/07/2007 01:42:56
rixdptsk.sys 0x92419000 0x9246b000 0x00052000 0x46ad52c9 30/07/2007 02:54:01
PxHelp20.sys 0x8c72d000 0x8c735dc0 0x00008dc0 0x4716535a 17/10/2007 18:24:26
Apfiltr.sys 0x92483000 0x924af000 0x0002c000 0x475fa361 12/12/2007 09:01:21
itecir.sys 0x924bc000 0x92514000 0x00058000 0x47678eeb 18/12/2007 09:12:11
OA001Ufd.sys 0x93e4f000 0x93e71cc0 0x00022cc0 0x47a17a9f 31/01/2008 07:37:03
rimmptsk.sys 0x927d8000 0x927e9000 0x00011000 0x47b554dc 15/02/2008 09:01:16
OA001Vid.sys 0x93e0c000 0x93e4e260 0x00042260 0x47b68442 16/02/2008 06:35:46
BCM42RLY.sys 0x9c878000 0x9c880000 0x00008000 0x47bcd1e7 21/02/2008 01:20:39
stwrt.sys 0x93d7a000 0x93dda000 0x00060000 0x47c4fee9 27/02/2008 06:10:49
  • iaStor.sys is an intel driver used to control the SATA disks ?
    rimsptsk.sys is your Ricoh Memorystick Controller ?
    rixdptsk.sys is your Ricoh xD-Picture Card Driver ?
    PxHelp20.sys possibly the Device driver for sonic dvd burner ?
    Apfiltr.sys is possibly a driver for laptop keyboard/touchpad devices ?
    itecir.sys is a ITE Consumer IR Driver which should possibly be disabled in your bios ?
    OA001Ufd.sys is Video Class Upper Filter Driver is a driver file from company Creative Technology ?
    rimmptsk.sys is another driver for your RICOH MMC Driver ?
    OA001Vid.sys is a Video Capture Device Driver from creative ?
    BCM42RLY.sys is your Broadcom iLine10(tm) PCI Network Adapter Proxy Protocol Driver ?
    stwrt.sys is a SigmaTel Audio Driver ?

you need to go to your manufacturers websites for all these devices and get the latest drivers
My System SpecsSystem Spec
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04 Mar 2010   #4
dam

Microsoft Windows 7 Home Premium
 
 

Ok. I think I can take care of the problem with the antivirus, I'll post an update on that. So do I need to go to each manufacturer's website to update each driver, or is there an easier way to go about that?

Thanks a lot, I was tempted to throw this computer down the staircase
My System SpecsSystem Spec
04 Mar 2010   #5

XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
 
 

The main thing that I'd like to see updated is your network card driver, as ickymay mentioned. NETIO.SYS is the probable cause named in each of the dumps I've looked at so far. Update your chipset drivers if the NIC is on-board, otherwise go directly to your network card manufacturer's website.
My System SpecsSystem Spec
04 Mar 2010   #6
dam

Microsoft Windows 7 Home Premium
 
 

i updated my wlan and ethernet port drivers. I didnt find anything about a network card driver...
My System SpecsSystem Spec
05 Mar 2010   #7

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by dam View Post
i updated my wlan and ethernet port drivers. I didnt find anything about a network card driver...
fill out your system specs Attachment 58624 and we can help you better, also open a system information window, save it and upload here (as an .nfo file you may have to zip it to upload)
My System SpecsSystem Spec
12 Mar 2010   #8
dam

Microsoft Windows 7 Home Premium
 
 

Still crashing... Maybe it is the G Data Antivirus
My System SpecsSystem Spec
12 Mar 2010   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

dam,
Download Microsoft Security Essentials.
Disconnect from the internet.
remove your present anti-virus program.
Install Microsoft Security Essentials.
Let it run an initial scan.
Reconnect to the Internet.

http://www.microsoft.com/Security_Essentials/
My System SpecsSystem Spec
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