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Windows 7: Random Crashes on BRAND NEW laptop :(

04 Mar 2010   #1
Seasonalskier

Windows 7
 
 
Random Crashes on BRAND NEW laptop :(

Ok so I bought a brand new Asus laptop the specs are below. The computer keeps giving me a BSOD for no reason, completely random. So I am begging for some people to help me out here. PLEASE. I am at witts end.

Asus Notebook G60VX
Intel Core 2 Duo
Cpu P7450@2.13GHZ
4.00 GB Ram
Windows 7 64-Bit

Memory.dmp:
************ - online file sharing and storage - download MEMORY.zip
Minidump Folder
************ - online file sharing and storage - download Minidump.zip

Thank you very much in advance!

~Kenny


My System SpecsSystem Spec
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04 Mar 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Sorry to hear you are having troubles.

Out of the 33 dmps, 2 of them appear to be caused by your anti-virus Zone Alarm. I would advise uninstalling Zone Alarm completely with Revo Uninstaller.

The rest don't point to a specific driver, which suggests a system problem.

Open an elevated command prompt and enter sfc /scannow.

You might also test your memory. Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.

Good luck!

~JK
My System SpecsSystem Spec
04 Mar 2010   #3
Seasonalskier

Windows 7
 
 

Thank you so much for your quick reply. Would a complete re-install of windows 7 fix this? Right now I am trying to re-boot my computer but it forced me to do a startup repair so that is whats running. I will try all the things you said but I am just curious that if I just simply reinstall windows 7 completly could that potently fix all the problems? I can always back up stuff. I just don't want BSOD anymore lol.
My System SpecsSystem Spec
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04 Mar 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

If you wanted to reinstall Windows, you can try a Repair Install first.

A reinstall would take care of the ZoneAlarm and system files problem, but not memory issues.

In fact, if you have a RAM problem, you may run into trouble installing Windows.
My System SpecsSystem Spec
04 Mar 2010   #5
Seasonalskier

Windows 7
 
 

Ok, well I am starting to run Memtest86 right now hopefully that will give some idea as to whats wrong.
My System SpecsSystem Spec
04 Mar 2010   #6
Seasonalskier

Windows 7
 
 

Ok so every time I try to run Memtest all I get is a blue screen that says Memtest86+ in the upper corner and the + is blinking. And in the center of the screen it says e820 and thats it I let it run for 10 minutes and got nothing...what am I doing wrong, i tried memtest 4.0 and 2.11.
My System SpecsSystem Spec
05 Mar 2010   #7
Seasonalskier

Windows 7
 
 

Another update: I ran the Windiag from the microsoft website and ran it overnight, well after 5 passes no errors came up. But I am still wondering why memtest would not work for me and I am still getting blue screens Could Windiag have missed something, or is it most likely a win7 installation problem? Thanks in advance!
My System SpecsSystem Spec
05 Mar 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

It is probably either a memory or driver issue.

Did you do everything I recommended in my first post, or just the memory test?

Try a system files check and remove ZoneAlarm.
My System SpecsSystem Spec
05 Mar 2010   #9
Seasonalskier

Windows 7
 
 

Ya I did everything in your first post and I am still getting the BSOD.
My System SpecsSystem Spec
05 Mar 2010   #10
Seasonalskier

Windows 7
 
 

Not sure if this is even possible but could it be where I am running the computer being the problem, it seems like whenever I am home I get the BSOD but if I am anywhere else I seemingly don't get it. I have gotten it once or twice on my college campus but its almost always at home where the problems arise.

EDIT: Wait never mind now its doing it on campus too...
My System SpecsSystem Spec
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 Random Crashes on BRAND NEW laptop :(




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