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Windows 7: Can ONLY log on in Safe Mode

04 Mar 2010   #1

Windows 7 Home Premium 32-bit
 
 
Can ONLY log on in Safe Mode

Hello all; this is my first post here. I'll begin from the beginning.

Earlier this morning, I went to open my email program (I use Thunderbird... that's another story), and Windows basically wouldn't let me open the program. As I usually, do, I went to open Task Manager to see if I could find any problematic processes running. Windows wouldn't let me open Task Manager.

So I restart, hoping to fix the problem that way. Upon restarting, I can't log in. I type my password... correctly... about five or six times. Windows tells me that my username or password is incorrect each time.

I restart again, and then I'm attacked by the infamous Black Screen of Death.
After a system restore from a repair disk I created, I still can't log in to any of my accounts on the computer (in normal mode). I even removed all the passwords, but any time I click on either my own account, my emergency account, or the guest account, it still tells me that "the user name or password is correct." As the title says, I can only log in successfully in Safe Mode.

Any suggestions? Can anyone point me the right way?

BTW, my machine is a Toshiba Satellite L505D-S5983, 3 GB RAM, Windows 7 Home Premium 32-bit. The OS came preloaded and without manufacturer's disks.

My System SpecsSystem Spec
04 Mar 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My System SpecsSystem Spec
04 Mar 2010   #3
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello papilgee4evaeva, welcome to Seven Forums!



This was a problem in Vista for a while and I believe I saw someone reference this tutorial in an attempt to help someone else with similar issues just the othe day; have a good look through the tutorial at the link below to see if there's anything that will be a help to you.

The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums


Please be sure to keep us updated as to what you find out.
My System SpecsSystem Spec
.


04 Mar 2010   #4

Windows 7 Home Premium 32-bit
 
 

Just found one clue... upon trying to restart in Normal mode, explorer.exe fails to load. So I didn't even get far enough to test any of the non-Microsoft services... or even get to try to load any of the user profiles I've created.
My System SpecsSystem Spec
05 Mar 2010   #5

Windows 7 Home Premium 32-bit
 
 

OK, for fun (and because I hadn't done it before), I decided to look at the Event Viewer. I had a multitude of warnings and errors, so I looked at the warnings and saw that many of my executables (including WINLOGON) and DLLs were reported as infected. Can't run System Mechanic or Windows Defender in Safe Mode, so I'm installing AVG to figure out what's going on.

Looks like I got my work cut out for me tonight as far as cleaning up this mess...
My System SpecsSystem Spec
05 Mar 2010   #6
Microsoft MVP

W 7 64-bit Ultimate
 
 

Here's an excellent, free AV scanner.

Malwarebytes.org
My System SpecsSystem Spec
05 Mar 2010   #7

Windows 7 Home Premium 32-bit
 
 

I used that, and it found and quarantined three infections in the registry:
Adware.SmartShopper
Broken.OpenCommand (occurred twice)

No infections found in any of the files in the windows\system32 folder.

Still no dice as far as returning functionality. I get two different scenarios when I try to log on:

1) either I can click on my username and it tells me that the username or password is incorrect (as stated before, I removed all my passwords trying to fix the problem). Trying to click on the power button in the bottom right corner has no effect whatsoever.
...or...
2) it lets me log on, but then I get a failure in dwm.exe and a Black Screen of Death with a mouse cursor. Pressing CTRL-ALT-DEL shows an error message saying that Windows was unable to display startup or shutdown controls and that I should press ESC or turn the power off using the laptop button.

Still trying to find solutions... I'll keep everyone posted.
My System SpecsSystem Spec
05 Mar 2010   #8
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello again.


If you have a Windows 7 disk see if you can do a system restore to a point before the issues started, using this tutorial at the link below.

Password Reset : Using System Restore in Windows 7
My System SpecsSystem Spec
05 Mar 2010   #9

Windows 7 Home Premium 32-bit
 
 

I'll try that again. I did it once, but I'm going to try to go much further back than just three days ago.
My System SpecsSystem Spec
05 Mar 2010   #10
Microsoft MVP

W 7 64-bit Ultimate
 
 

Yes give it a go and be sure to keep us informed.
My System SpecsSystem Spec
Reply

 Can ONLY log on in Safe Mode





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