Bluescreen

zsharp · 06 Mar 2010

Hello,

I am wondering if someone could help me pinpoint the cause of a bluescreen.

I have attached the minidump.

Thanks in advance!

Code:

Fault bucket 0x7a_c0000185_VRF, type 0
Event Name: BlueScreen
Response: http://oca.microsoft.com/resredir.aspx?sid=10&Bucket=0x7a_c0000185_VRF&ID=2454129f-4ca3-4443-9b87-7f68702a6ca2
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\030610-28204-01.dmp
C:\Users\mark\AppData\Local\Temp\WER-67766-0.sysdata.xml
C:\Users\mark\AppData\Local\Temp\WER368A.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\mark\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0a6e20d8

Analysis symbol: 0x7a_c0000185_VRF
Rechecking for solution: 0
Report Id: 030610-28204-01
Report Status: 0

usasma · 06 Mar 2010

The memory dump is a STOP 0x7A error (more info here: BSOD Index )

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Summary of the BSOD:

Code:

*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Sat Mar  6 05:58:38.888 2010 (GMT-5)
System Uptime: 2 days 9:17:01.620
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT