Windows 7: Page Fault in NonPaged Area

femel · 06 Mar 2010

I received a Stop error when I was actually doing nothing. Just happened. I have attached the dump. I restored to a couple of days ago, and Windows had to repair my Start items. I am back up, but I don't know what happened and how I can stop it from happening again. Any insights would be appreciated.

I have a i7 with 8GB RAM and am using Windows 7 Pro with 64 bit It is a relatively new machine (from December).

Thanks

usasma · 06 Mar 2010

1 memory dump dated 06 Mar 10
STOP 0x50 - more info on the error message here: BSOD Index
It blames Srtsp64.sys - a component of Norton Internet Security.

Please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

Quote:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

Code:

000.fcl      Fri Sep 26 09:11:22 2008 - CyberLink FCL Driver - http://www.carrona.org/dvrref.html#000.fcl
adp94xx.sys  Fri Dec 05 18:54:42 2008 - Adaptec HostRAID SAS Driver - http://www.carrona.org/dvrref.html#adp94xx.sys
adpahci.sys  Tue May 01 13:30:09 2007 - Adaptec Windows SATA Storport Driver - http://www.carrona.org/dvrref.html#adpahci.sys
adpu320.sys  Tue Feb 27 19:04:15 2007 - Adaptec .NET Ultra320 Driver - http://www.carrona.org/dvrref.html#adpu320.sys
arc.sys      Thu May 24 17:27:55 2007 - Adaptec RAID Storport Driver - http://www.carrona.org/dvrref.html#arc.sys
BrSerId.sys  Sun Aug 06 21:51:11 2006 - Brother Serial I/F Driver (WDM) - http://www.carrona.org/dvrref.html#BrSerId.sys
BrUsbSer.sys Wed Aug 09 08:11:02 2006 - Brother MFC USB Serial WDM Driver - http://www.carrona.org/dvrref.html#BrUsbSer.sys
iirsp.sys    Tue Dec 13 16:47:54 2005 - Intel Raid StorPort Driver - http://www.carrona.org/dvrref.html#iirsp.sys
lsi_fc.sys   Tue Dec 09 17:46:09 2008 - LSI Logic Fusion-MPT FC Driver (StorPort) - http://www.carrona.org/dvrref.html#lsi_fc.sys
nfrd960.sys  Tue Jun 06 17:11:48 2006 - IBM ServeRAID Controller Driver - http://www.carrona.org/dvrref.html#nfrd960.sys
PxHlpa64.sys Fri Feb 02 16:24:22 2007 - Sonic CD/DVD driver (used by many different CD/DVD programs) - http://www.carrona.org/dvrref.html#PxHlpa64.sys
RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 - Virtual Serial Port driver for Blackberry - http://www.carrona.org/dvrref.html#RimSerial_AMD64.sys
SiSRaid2.sys Wed Sep 24 14:28:20 2008 - SiS RAID Stor Miniport Driver - http://www.carrona.org/dvrref.html#SiSRaid2.sys
sisraid4.sys Wed Oct 01 17:56:04 2008 - SiS AHCI Stor-Miniport Driver - http://www.carrona.org/dvrref.html#sisraid4.sys

Summary of the BSOD:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar  6 08:46:26.139 2010 (GMT-5)
System Uptime: 3 days 18:20:18.404
BugCheck 50, {fffff8a10c705fe6, 0, fffff80003274e90, 5}
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

arkasal · 09 Oct 2010

i have the same problem too, i bought my new desktop computer about 20 days ago and it keeps giving me random BSOD's . I attached the 4 last ones. i could use some help,thanks in advance.

i use i5, 6gb ram, windows 7 professional

Jonathan_King · 16 Oct 2010

Quote: Originally Posted by arkasal

i have the same problem too, i bought my new desktop computer about 20 days ago and it keeps giving me random BSOD's . I attached the 4 last ones. i could use some help,thanks in advance.

i use i5, 6gb ram, windows 7 professional

Hello,

Please create a new thread, and follow these directions: http://www.sevenforums.com/crashes-d...tructions.html

Windows 7: Page Fault in NonPaged Area

Page Fault in NonPaged Area problems?