Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Acer Apsire One


06 Mar 2010   #1

Windows 7 RC
 
 
BSOD Acer Apsire One

Ok, bit of history - had an Acer Aspire One 150 for a few months now. It came with Ubuntu (or some other Linux flavour) and I'm a Windows man so I put the Beta of Windows 7 on, followed by the RC. Both of these were "Ultimate". System was pretty rock solid. I tried to update the BIOS and the thing died horribly so had to go back to Acer for repair. I thought they would just force a reflash as it's a common problem but it had a motherboard replacement and was sent back.

In the meantime, Windows 7 was released to the Development community and I used my MDSN subscription to install the real Windows 7 ultimate on the newly returned AAO. That was when the problems began and I was getting BSOD several times a day. I had friends with the same kit running Windows 7 happily so I thought "hardware error", phoned Acer and they said unless it was returned with the original OS they would charge for any repair. I stuck the Linux distro back on and it seemed more stable (although I didn't use in anger TBH). I then gave XP a try and again, rock solid so that's where I left it for several months, no problems at all.

Saw a colleague again recently with Windows 7 Home Premium running solid as a rock on the AAO so I gave it another try (instead of Ultimate) and lo and behold BSOD after BSOD. I'm still suspecting H/W problem but don't know where to go from here seeing as it doesn't manifest under XP (or Linux).

Anyway, crash dumps attached, any assistance appreciatd.

Paul

My System SpecsSystem Spec
.

06 Mar 2010   #2
Microsoft MVP

 
 

5 memory dumps - dated between 25 Feb 10 and 05 Mar 10
2 STOP 0xA - more info on this error here: BSOD Index
2 STOP 0x8E - more info on this error here: BSOD Index
1 STOP 0x1A - more info on this error here: BSOD Index
1 is blamed on ntkrnlmp.exe (a core Windows component), 1 blamed on MpFilter.sys, 3 blamed on ntoskrnl.exe

Check this link to see if it pertains to your issue: A hotfix is available to resolve some problems with the Forefront Client Security client
If not, please remove you Microsoft antimalware software and replace it with a free antivirus for testing purposes (you can reinstall the Microsoft stuff, if you like, when we're done troubleshooting this issue).

Additionally, there is a problem with the Operating System. Sometime between 25 Feb 10 and 01 Mar 10 there was a change to the system that involved the kernel of the Operating System.
Quote:
25 Feb 10: Built by: 7600.16385.x86fre.win7_rtm.090713-1255
01 Mar 10: Built by: 7600.16481.x86fre.win7_gdr.091207-1941
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Also, please replace or update this driver:
Quote:
sncduvc.SYS Mon Dec 29 04:13:29 2008
It belongs to your HP/Suyin Webcam driver and can be downloaded from the support website of your system's manufacturer.

Summary of the BSOD's:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Feb 25 14:18:38.145 2010 (GMT-5)
System Uptime: 0 days 5:47:38.754
BugCheck 1000008E, {c0000005, 818bf529, 903b7bb0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExfReleasePushLock+3d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Mon Mar  1 18:44:20.249 2010 (GMT-5)
System Uptime: 0 days 2:41:45.967
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck 1000008E, {c0000005, 81a22001, a50db1dc, 0}
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : MpFilter.sys ( MpFilter+132b2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Tue Mar  2 03:16:40.298 2010 (GMT-5)
System Uptime: 0 days 8:31:31.001
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck A, {c0178598, 0, 0, 818a2b90}
Probably caused by : ntoskrnl.exe ( nt+68b90 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Tue Mar  2 05:27:53.281 2010 (GMT-5)
System Uptime: 0 days 2:10:21.999
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Fri Mar  5 16:21:12.667 2010 (GMT-5)
System Uptime: 0 days 0:45:08.401
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck A, {835967d7, 0, 0, 818a4d25}
Probably caused by : ntoskrnl.exe ( nt+68d25 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
My System SpecsSystem Spec
06 Mar 2010   #3

Windows 7 RC
 
 

Many thanks, will give those a go. Like I said, this is a genuine MSDN subscriber version and the problems were the same on previous Ultimate edition (rather than home premium).
My System SpecsSystem Spec
.


08 Mar 2010   #4

Windows 7 RC
 
 

Ok, Microsoft Security Essentials removed, Windows Defender disabled.
Windows Genuine Advantage tool run.
sfc /scannow run

I couldn't find an updated driver for the camera so disabled it.

2 more BSOD since then (attached).


This is a pretty clean build, installed around 2 weeks ago and I got the BSOD within an hour of the installation.
My System SpecsSystem Spec
Reply

 BSOD Acer Apsire One




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:36 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33