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Windows 7: Blue screen


07 Mar 2010   #1
iamiam

Windows 7 x64
 
 
Blue screen

Field Value
Computer
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack -
Internet Explorer 8.0.7600.16385
DirectX DirectX 11.0
Computer Name RAZER
User Name Texno
Logon Domain RaZeR
Date / Time 2010-03-07 / 15:13

Motherboard
CPU Type QuadCore Intel Core 2 Quad Q9550, 2833 MHz (8.5 x 333)
Motherboard Name Asus P5Q Deluxe (2 PCI, 2 PCI-E x1, 3 PCI-E x16, 4 DDR2 DIMM, Audio, Dual Gigabit LAN, IEEE-1394)
Motherboard Chipset Intel Eaglelake P45
System Memory 8192 MB (DDR2-800 DDR2 SDRAM)
DIMM1: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
DIMM2: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
DIMM3: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
DIMM4: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
BIOS Type AMI (07/23/08)
Communication Port Communications Port (COM1)

Display
Video Adapter ATI Radeon HD 4870 X2 (1024 MB)
Video Adapter ATI Radeon HD 4870 X2 (1024 MB)
3D Accelerator ATI Radeon HD 4870 X2 (R700)
Monitor Acer P223WB [22" LCD] (LAW0C0724080)

Multimedia
Audio Adapter Analog Devices AD2000B @ Intel 82801JB ICH10 - High Definition Audio Controller
Audio Adapter ATI Radeon HDMI @ ATI RV770/790 - High Definition Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller AXE1INDC IDE Controller
Disk Drive Generic- Multi-Card USB Device
Disk Drive ST31000528AS ATA Device (1000 GB, 7200 RPM, SATA-II)
Disk Drive WD 10EADS External USB Device (931 GB, USB)
Optical Drive FWZS XU34P6ZCDU SCSI CdRom Device
Optical Drive Optiarc DVD RW AD-7200S ATA Device (DVD+R9:8x, DVD-R9:12x, DVD+RW:20x/8x, DVD-RW:20x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions
C: (NTFS) 244.1 GB (200.1 GB free)
D: (NTFS) 687.3 GB (377.8 GB free)
G: (NTFS) 931.5 GB (552.4 GB free)
Total Size 1862.9 GB (1130.3 GB free)

Input
Keyboard Logitech HID-Compliant Keyboard
Mouse Logitech HID-compliant Cordless Mouse

Network
Primary IP Address 5.65.187.203
Primary MAC Address 00-25-86-B2-4C-6D
Network Adapter Hamachi Network Interface (5.65.187.203)
Network Adapter RT73 USB Wireless LAN Card (10.0.0.1)

Peripherals
Printer Fax
Printer HP Deskjet F4100 series
Printer Microsoft XPS Document Writer
FireWire Controller AT&T/Lucent IEEE1394 FireWire Controller (PHY: Agere LFW3226/3227)
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB1 Controller Intel 82801JB ICH10 - USB Universal Host Controller
USB2 Controller Intel 82801JB ICH10 - USB2 Enhanced Host Controller
USB2 Controller Intel 82801JB ICH10 - USB2 Enhanced Host Controller
USB Device Logitech QuickCam Express/Go
USB Device RT73 USB Wireless LAN Card
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 1004
DMI System Manufacturer System manufacturer
DMI System Product P5Q DELUXE
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI System UUID 803F001E-8C000165-3E100022-1563C454
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product P5Q DELUXE
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number MS1C87BWYR05348
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number Chassis Serial Number
DMI Chassis Asset Tag Asset-1234567890
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 4 / 0

I got the screen while playing SC2 Beta. Have you guys got any idea what might be causing my problem?


My System SpecsSystem Spec
07 Mar 2010   #2
usasma
Microsoft MVP

 
 

First, there are known BSOD issues with the Asus P5 series of motherboards and certain RAM timings/settings/voltages. Please visit both the Asus and the Corsair support websites to ensure that you have the correct timings/settings/voltages (don't trust the "auto" setting in this case).

Next, there are known BSOD issues with the ASACPI.sys driver that you're using (the 2005 version). Please visit the Asus support website and download the latest version of the ATK0110 ACPI Utility for your system. In the event that this utility isn't listed, you can also use the PCProbe or the AISuite utilities.

Next, these 2 drivers are outdated and should be updated:
Quote:
LV561V64.SYS Thu Oct 11 21:42:44 2007
LVUSBS64.sys Thu Oct 11 21:39:40 2007
I believe that they are associated with your Logitech camera

Finally, The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Summary of the BSOD:
Code:
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20510.amd64fre.win7_ldr.090819-1503
Debug session time: Sun Mar  7 07:18:07.705 2010 (GMT-5)
System Uptime: 0 days 3:26:08.624
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck D1, {fffff80022a90dda, 2, 8, fffff80022a90dda}
Probably caused by : ntoskrnl.exe ( nt+71f00 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
My System SpecsSystem Spec
Reply

 Blue screen




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