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Windows 7: Random BSOD Error every ow and then


07 Mar 2010   #1

Windows Vista SP2
 
 
Random BSOD Error every ow and then

Please help me, it has caused me a lot of damage.

Windows 7 Ultimate x64
Intel Core2Duo P8600 @ 2.4GHz
4.0GB RAM

Thank you!

My System SpecsSystem Spec
.

11 Mar 2010   #2
Microsoft MVP

 
 

Only one dump file doesn't give us much information - please zip up and upload all the memory dumps from the C:\Windows\Minidump directory.

This minidump is a STOP 0xC2 error (more info on the error here: BSOD Index ) It blames win32k.sys - a core Windows file which probably isn't to blame.

I would suggest that you remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
rimmpx64.sys Fri Nov 17 20:49:50 2006 -    Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#rimmpx64.sys
rixdpx64.sys Fri Nov 17 23:07:46 2006 -    Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#rixdpx64.sys
Then I'd suggest running Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Summary of the BSOD:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar  7 13:12:41.360 2010 (GMT-5)
System Uptime: 0 days 6:39:01.202
BugCheck C2, {99, fffff900c23e2010, 0, 0}
Probably caused by : win32k.sys ( win32k!RFONTOBJ::vDeleteRFONT+3d2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Picasa3.exe
My System SpecsSystem Spec
12 Mar 2010   #3

Windows Vista SP2
 
 

Thank you so much.

The BSOD I get now is System_Service_Exception.

The Miniudump got erased, so I shall post it the next time I get it.

Can you please tell me the best way to update Drivers?

Thanks once again.
My System SpecsSystem Spec
.


12 Mar 2010   #4
Microsoft MVP

 
 

The best way to update drivers is to get them from the company that made the hardware device or program. They know best what the driver should be doing.

In this case the Ricoh drivers aren't available from Ricoh - so the next place to look for them is the support website of the company that manufactured your system.
My System SpecsSystem Spec
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