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| 08 Mar 2010 | #1 |
| | BSOD - iTunes or iOlo, no idea (dmp file attch.) The problem started at first every time I started using iTunes. But I also started using iOlo for all of my security needs. Just when I thought I had it figured out, it now crashes more frequently and while using other programs. It reads APC_index_mismatch. Here is the pop-up and the dmp file is attached. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1 BCP1: 83096E82 BCP2: 00000000 BCP3: 0000FFFF BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 All of my software is updated. I have run a complete scan for viruses and other malware and nothing wrong was found. I have avoided using file sharing programs and iTunes for the time being. I also recently switched over to Windows 7 from XP. Lenovo gave me a disk for all the driver updates but certain things still don't work like the camera and Veriface. The computer was purchased in 2009. Y530. 2.0 Ghz, 3 GB RAM, 32-bit OS. |
My System Specs | |
| 08 Mar 2010 | #2 |
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Quote: Originally Posted by jlawass  The problem started at first every time I started using iTunes. But I also started using iOlo for all of my security needs. Just when I thought I had it figured out, it now crashes more frequently and while using other programs. It reads APC_index_mismatch. Here is the pop-up and the dmp file is attached. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1 BCP1: 83096E82 BCP2: 00000000 BCP3: 0000FFFF BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 All of my software is updated. I have run a complete scan for viruses and other malware and nothing wrong as found. I have avoided using file sharing programs and iTunes for the time being. Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\030710-21122-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82e1c000 PsLoadedModuleList = 0x82f64810
Debug session time: Sun Mar 7 10:07:49.895 2010 (GMT-5)
System Uptime: 0 days 1:39:29.877
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1, {83066e82, 0, ffff, 0}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
************************************************************************* |
| My System Specs |
| 08 Mar 2010 | #3 |
| | This version came from Lenovo. The laptop came with XP last year and they upgraded it with the disc. As I said, the drivers were confusing and some programs still don't work. |
| My System Specs |
| . |
| |
| 09 Mar 2010 | #4 |
| | So, does this mean I'm screwed? |
| My System Specs |
 |
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