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Windows 7: Since new: Repeated "Recovered fr. Unexpected shutdown"

09 Mar 2010   #1
abbychia

Windows 7
 
 
Since new: Repeated "Recovered fr. Unexpected shutdown"

I bought a new Gateway® SX2802-03 with Windows 7 Home Premium in December. It has 6GB of DDR2 memory, and a 1TB hard drive, whether or not that's relevant. Since first setting it up I experience unexpected shutdowns whether or not it is being used or in sleep mode. (During use, the mouse will become very slow to respond, as though it doesn't process the movement, then it shuts down and restarts.) It was happening about every 3 days, now more frequently. I got a newer back up hard drive and new driver--no difference. I also downloaded and ran Uniblue's registry fix which supposedly found and fixed problems, but not this. I switched from my old favorite keyboard to the one supplied. All that and it seems worse--happening almost every day now. When I come in the mornings it's often had an 'unexpected shutdown' while sleeping. It doesn't seem to correspond to any particular program. I use BitDefender antivirus and no gaming.

It's always BCCode 124 and almost always BCP2 FFFFFA800... Recently BCP 3 and 4 have been showing up.
Here's the latest errors. I tried to attach the zip file, too, as instructed at the start of this forum but it's 160 MB compressed (the Memory.dmp file itself is nearly 160,000 KB) Solutions?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007216028
BCP3: 00000000B2000040
BCP4: 0000000000000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030910-20950-01.dmp
C:\Users\Barbara\AppData\Local\Temp\WER-10053546-0.sysdata.xml

Please let me know if you need any more info to help!


My System SpecsSystem Spec
09 Mar 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by abbychia View Post
I bought a new Gateway® SX2802-03 with Windows 7 Home Premium in December. It has 6GB of DDR2 memory, and a 1TB hard drive, whether or not that's relevant. Since first setting it up I experience unexpected shutdowns whether or not it is being used or in sleep mode. (During use, the mouse will become very slow to respond, as though it doesn't process the movement, then it shuts down and restarts.) It was happening about every 3 days, now more frequently. I got a newer back up hard drive and new driver--no difference. I also downloaded and ran Uniblue's registry fix which supposedly found and fixed problems, but not this. I switched from my old favorite keyboard to the one supplied. All that and it seems worse--happening almost every day now. When I come in the mornings it's often had an 'unexpected shutdown' while sleeping. It doesn't seem to correspond to any particular program. I use BitDefender antivirus and no gaming.

It's always BCCode 124 and almost always BCP2 FFFFFA800... Recently BCP 3 and 4 have been showing up.
Here's the latest errors. I tried to attach the zip file, too, as instructed at the start of this forum but it's 160 MB compressed (the Memory.dmp file itself is nearly 160,000 KB) Solutions?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007216028
BCP3: 00000000B2000040
BCP4: 0000000000000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030910-20950-01.dmp
C:\Users\Barbara\AppData\Local\Temp\WER-10053546-0.sysdata.xml

Please let me know if you need any more info to help!
Hello Welcome to SF,

Its some hardware component that is causing the problem. Follow this document http://www.sevenforums.com/crash-loc...-what-try.html this should get you started

Good Luck,
Captain
My System SpecsSystem Spec
09 Mar 2010   #3
abbychia

Windows 7
 
 
solution to crashes??

Before trying to reinstall all my drivers I was able to find my Logs and look through them. Fortunately I kept records of every crash since January and every crash corresponds to the date of an ERROR -- Source: SideBySide Event:63 (except one that was Event:33 back on 10/10/2007 two years before I even bought it!!!)

Here are the details consistent with each error/bluescreen/restart AND the 2007 info. Apologies for the big size...I couldn't remove the spaces. I thought it was an ADOBE problem but looks like SideBySide is some adware that CAME WITH my computer! ARGH!!

Error details since getting the computer in 2010

+
System


-
Provider

[ Name]
SideBySide


-
EventID
63

[ Qualifiers]
49409


Level
2


Task
0


Keywords
0x80000000000000


-
TimeCreated

[ SystemTime]
2010-02-27T23:09:58.000000000Z


EventRecordID
3383


Channel
Application


Computer
GW2010



Security

-
EventData


assemblyIdentity


version


MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR




c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll


c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll


3


The error details in 2007 were
+
System


-
Provider

[ Name]
SideBySide


-
EventID
33

33

[ Qualifiers]
49409


Level
2


Task
0


Keywords
0x80000000000000


-
TimeCreated

[ SystemTime]
2007-10-11T02:10:00.000000000Z


EventRecordID
1125


Channel
Application


Computer
WIN-6THN2MJGEME



Security

-
EventData


msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"


c:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksCal.exe
My System SpecsSystem Spec
09 Mar 2010   #4
LedFloyd

Windows 7 Ultimate 64
 
 

sidebyside error can mean that you are missing some Microsoft Visual C++ 2005. you can get it here and your error will stop. Download details: Visual C++ 2005 Redistributable Package (x64) <---this is the 64 bit versioin but the other are on the same site
My System SpecsSystem Spec
09 Mar 2010   #5
abbychia

Windows 7
 
 

Thank you! I uninstalled AdobeAir and if it's still a problem, I'll do the VisualC++ update. I ran a virus checker that's supposed to detect/delete any sidebyside spyware but it didn't find any. My guess is that you are right and the MANY people having similar problems have the same root cause in the VisualC++. Thanks again!
My System SpecsSystem Spec
09 Mar 2010   #6
LedFloyd

Windows 7 Ultimate 64
 
 

Glad to see I could help.
My System SpecsSystem Spec
03 Feb 2011   #7
abbychia

Windows 7
 
 
a year later...still the same thing

Well, my earlier efforts seemed to work for a time, but then it restarted. I've just been dealing with it. I continue to see other people have the same issue, especially if they have a large SATA drive (1TB). So, I've updated all the drivers and continue to check therm, I've intalled all the Windows updates, even added a Hotfix which is supposed to cure the BSOD after waking from sleep for 1TB machines. Also, a reminder, this is something that's been happening since before I even GOT the machine according to the error reports. Other things may or may not change but Bug Check 2 ALWAYS says FFFFFA800*****. BSOD still happens almost every day, first thing after being woken up from overnight sleep. It takes a little while as it gets slower and slllllllower, mouse loses reactivity, audio crashes, etc. I've disabled some programs like SearchIndexer.exe which seemed to be a problem and yet...

Any more ideas????
My System SpecsSystem Spec
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 Since new: Repeated "Recovered fr. Unexpected shutdown"




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