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Windows 7: Crash to Client-Please Help


10 Mar 2010   #1

windows 7 professional
 
 
Crash to Client-Please Help

Hello

Hubby built me a new computer and it has windows7 64 bit professional on it. It runs a Nivada G-Force 9800 graphic's card I believe and an ASUS motherboard. Not sure what the rest of the settings are. I play Everquest 2. Every time I play I crash to client. Sometimes as soon as I log in other time 10-20 minutes into the game. When I use my daughters computer that has vista I don't crash at all. I am hoping and praying that someone out there can help me, since I am not getting any help on the EQ2 forums. I don't know if it is EQ2's stuff causeing the issue or windows 7 or what it is. I am very frustrated and have spent better part of 2 weeks trying to fix this. All my drivers are current, my bios is current. I have uninstalled the game and reinstalled the game over and over again. Even the games introduction movie will not run in full screen (sound will run but get a black screen) but if I minimize the screen the introduction movie play's fine. I have un-pinned every thing from my task bar. I run the game as adminastor and in windows xp mode service pack 2. Please help I am so frustrated and in tears you are all my last hope.

Thank you for your time
Areil

My System SpecsSystem Spec
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10 Mar 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by AreilDelphinus View Post
Hello

Hubby built me a new computer and it has windows7 64 bit professional on it. It runs a Nivada G-Force 9800 graphic's card I believe and an ASUS motherboard. Not sure what the rest of the settings are. I play Everquest 2. Every time I play I crash to client. Sometimes as soon as I log in other time 10-20 minutes into the game. When I use my daughters computer that has vista I don't crash at all. I am hoping and praying that someone out there can help me, since I am not getting any help on the EQ2 forums. I don't know if it is EQ2's stuff causeing the issue or windows 7 or what it is. I am very frustrated and have spent better part of 2 weeks trying to fix this. All my drivers are current, my bios is current. I have uninstalled the game and reinstalled the game over and over again. Even the games introduction movie will not run in full screen (sound will run but get a black screen) but if I minimize the screen the introduction movie play's fine. I have un-pinned every thing from my task bar. I run the game as adminastor and in windows xp mode service pack 2. Please help I am so frustrated and in tears you are all my last hope.

Thank you for your time
Areil
Hi Ariel and welcome

If your system is crashing with a blue screen we can tell you alot more if we had the actual crash file. can you use these instructions to find it and upload it to us? http://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken
My System SpecsSystem Spec
10 Mar 2010   #3

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Ken , wanikiya is one of the character factions in Everquest 2 (interesting fact of the day)
My System SpecsSystem Spec
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10 Mar 2010   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Ariel,
Using the "Snipping Tool" could you take a couple of snapshots for us,
And you ask of what?

WIN key (that's the one with the funny looking wavy flag on it)
type MSINFO32.EXE
hit Enter key
Of interest to us is the System Summary section and the Display section.
I've included a snapshot of those from my laptop so that you'll know what will be of use to us.
My System SpecsSystem Spec
10 Mar 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pebbly View Post
Ken , wanikiya is one of the character factions in Everquest 2 (interesting fact of the day)
Kathryn

It is also Navaho for savor of souls.
My System SpecsSystem Spec
10 Mar 2010   #6

windows 7 professional
 
 

Sorry it took me so long to answer. Had to take the dogs for a walk. Any how hubby's at work and I am a computer noob so where would I find the win key, so I could get that info. A step by step walk through would be a great help, LOL noob here.

Thanks
My System SpecsSystem Spec
10 Mar 2010   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Ariel,
I failed to include this reference:
A Preferred Method of Uploading/Posting Screen Shots
My System SpecsSystem Spec
10 Mar 2010   #8

windows 7 professional
 
 

Would copying my dxlog to this work. I found that and I also found my eq2 crash log.
My System SpecsSystem Spec
10 Mar 2010   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

Looking forward to seeing the two requested snapshots.

I just assume that article tells you to use the Snipping Tool to make your pictures.
If not, then
WIN key | type Snipping Tool| Right-Click on Snipping Tool in the resulting list | click on Pin to TaskBar | rt-click again and click on Pin to Start Menu | now you will have more options as to how to start the Snipping Tool

Run MsInfo32.exe, select the desired item, click on your Snipping Tool icon in either TaskBar or StartMenu.

If the instructions didn't show you how to use the Snipping Tool, then click on Help in the Snipping Tool menu bar.

Welcome to computers. Your hubby and children will be proud of you and you'll be able to impress your friends with your technical expertise.
My System SpecsSystem Spec
10 Mar 2010   #10

windows 7 professional
 
 

Dear Karlsnooks

Sorry it took so long. I figured I would wait for hubby or daughter. LOL, daughter just got home from school and she showed me how to do it. I hope these help. And thank you so much for all your help. You are the only one that has reached out a hand to help me figure it out. Your the greatest.
My System SpecsSystem Spec
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 Crash to Client-Please Help




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