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Windows 7: unknown blue screen crash + deleted restore points HELP

10 Mar 2010   #1
fultzy92

windows 7
 
 
unknown blue screen crash + deleted restore points HELP

... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!


My System SpecsSystem Spec
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10 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fultzy92 View Post
... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!
Hi and welcome

you can use these to both find and upload the actual DMP files. http://www.sevenforums.com/crash-loc...d-problem.html


Thanks

Ken
My System SpecsSystem Spec
10 Mar 2010   #3
fultzy92

windows 7
 
 

... ok. here.
My System SpecsSystem Spec
.


11 Mar 2010   #4
jcgriff2

Windows 7 - Vista
 
 

Hi -

The bugcheck on all 4 mini kernel dumps -

0x7a (,0xc000009c,,) = KERNEL_DATA_INPAGE_ERROR - the requested page of kernel data from the paging file could not be read into memory

The NTSTATUS code 0xc0000185 = the I/O device reported an I/O error; an error exists with the disk hardware

Run chkdsk /r on the OS drive

Update these driver s -
Code:
ISODrv64.sys Tue Feb 10 04:22:18 2009 (4991474A) - EZB Systems, Inc  - Ultra ISO driver
atikmdag.sys Wed Jul 29 23:33:27 2009 (4A711487) - ATI Video
DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E) - Dritek PS2 Keyboard Filter 
UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153) - NewTech Infosystems Corp - NTI CD-ROM Filter Driver 
NTIDrvr.sys  Tue Mar 24 23:09:39 2009 (49C9A073) - NewTech Infosystems, Inc - NTI CD-ROM Filter Driver 
RtsUStor.sys Sun Aug 09 23:07:12 2009 (4A7F8EE0) - Realtek USB Card Reader
ATI drivers --> http://support.amd.com/us/gpudownload/Pages/index.aspx

I would also re-set the page file. Turn of virtual memory; re-boot

Bring up an elevated admin cmd/DOS prompt -
START | type cmd.exe | RIGHT-click on cmd.exe above under "Programs" | "Run as Administrator | issue these commands 1 at a time; hit enter -

Code:
cd \
 
attrib pagefile.sys -h -s
 
del pagefile.sys
Turn page file back on - OS drive, system managed

Re-boot

See if BSODs persisit.

Regards. . .

jcgriff2

.



BUGCHECK SUMMARY
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Mar 10 20:16:49.230 2010 (GMT-5)
System Uptime: 0 days 1:36:18.181
BugCheck 7A, {fffff6fc4001b370, ffffffffc0000185, 90aa860, fffff8800366eb78}
*** WARNING: Unable to verify timestamp for mrxsmb10.sys
*** ERROR: Module load completed but symbols could not be loaded for mrxsmb10.sys
Probably caused by : mrxsmb10.sys ( mrxsmb10+39b78 )
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Mar 10 17:11:41.367 2010 (GMT-5)
System Uptime: 0 days 23:02:28.318
BugCheck 7A, {fffff6fc50010068, ffffffffc0000185, 44374820, fffff8a00200db16}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  taskhost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Mar  9 02:51:43.827 2010 (GMT-5)
System Uptime: 0 days 1:12:28.778
BugCheck 7A, {fffff6fc400099d0, ffffffffc0000185, 36d11860, fffff8800133a0dc}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Mar  9 01:38:24.759 2010 (GMT-5)
System Uptime: 1 days 11:43:34.265
BugCheck 7A, {fffff6fc5004f8b8, ffffffffc0000185, 3f3e1880, fffff8a009f17000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
by jcgriff2   
 
J. C. Griffith, Microsoft MVP 
 
https://mvp.support.microsoft.com/profile/Griffith
.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
My System SpecsSystem Spec
11 Mar 2010   #5
fultzy92

windows 7
 
 

THANK YOU! but i still have no idea why my restore points were deleted????
My System SpecsSystem Spec
12 Mar 2010   #6
jcgriff2

Windows 7 - Vista
 
 

System Restore is usually very reliable under both Vista & Windows 7. I have had the same happen and do not know why the restore points either get corrupted or.... just disappear.

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
14 Mar 2010   #7
fultzy92

windows 7
 
 
eeeehhhhhhhhhhhhhh

actualy it didn't work, but i did have a system default cd and that worked, but i thank you for you time anyway. thank you.
My System SpecsSystem Spec
14 Mar 2010   #8
jcgriff2

Windows 7 - Vista
 
 

Hi -

Thank you for posting back w/ outcome.

Glad you got it sorted out.

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
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 unknown blue screen crash + deleted restore points HELP




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