unknown blue screen crash + deleted restore points HELP


  1. Posts : 4
    windows 7
       #1

    unknown blue screen crash + deleted restore points HELP


    ... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    fultzy92 said:
    ... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!
    Hi and welcome

    you can use these to both find and upload the actual DMP files. https://www.sevenforums.com/crash-loc...d-problem.html


    Thanks

    Ken
      My Computer


  3. Posts : 4
    windows 7
    Thread Starter
       #3

    ... ok. here.
      My Computer


  4. Posts : 845
    Windows 7 - Vista
       #4

    Hi -

    The bugcheck on all 4 mini kernel dumps -

    0x7a (,0xc000009c,,) = KERNEL_DATA_INPAGE_ERROR - the requested page of kernel data from the paging file could not be read into memory

    The NTSTATUS code 0xc0000185 = the I/O device reported an I/O error; an error exists with the disk hardware

    Run chkdsk /r on the OS drive

    Update these driver s -
    Code:
    ISODrv64.sys Tue Feb 10 04:22:18 2009 (4991474A) - EZB Systems, Inc  - Ultra ISO driver
    atikmdag.sys Wed Jul 29 23:33:27 2009 (4A711487) - ATI Video
    DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E) - Dritek PS2 Keyboard Filter 
    UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153) - NewTech Infosystems Corp - NTI CD-ROM Filter Driver 
    NTIDrvr.sys  Tue Mar 24 23:09:39 2009 (49C9A073) - NewTech Infosystems, Inc - NTI CD-ROM Filter Driver 
    RtsUStor.sys Sun Aug 09 23:07:12 2009 (4A7F8EE0) - Realtek USB Card Reader
    ATI drivers --> http://support.amd.com/us/gpudownload/Pages/index.aspx

    I would also re-set the page file. Turn of virtual memory; re-boot

    Bring up an elevated admin cmd/DOS prompt -
    START | type cmd.exe | RIGHT-click on cmd.exe above under "Programs" | "Run as Administrator | issue these commands 1 at a time; hit enter -

    Code:
    cd \
     
    attrib pagefile.sys -h -s
     
    del pagefile.sys
    Turn page file back on - OS drive, system managed

    Re-boot

    See if BSODs persisit.

    Regards. . .

    jcgriff2

    .



    BUGCHECK SUMMARY
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Mar 10 20:16:49.230 2010 (GMT-5)
    System Uptime: 0 days 1:36:18.181
    BugCheck 7A, {fffff6fc4001b370, ffffffffc0000185, 90aa860, fffff8800366eb78}
    *** WARNING: Unable to verify timestamp for mrxsmb10.sys
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb10.sys
    Probably caused by : mrxsmb10.sys ( mrxsmb10+39b78 )
    BUGCHECK_STR:  0x7a_c0000185
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Mar 10 17:11:41.367 2010 (GMT-5)
    System Uptime: 0 days 23:02:28.318
    BugCheck 7A, {fffff6fc50010068, ffffffffc0000185, 44374820, fffff8a00200db16}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )
    BUGCHECK_STR:  0x7a_c0000185
    PROCESS_NAME:  taskhost.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Tue Mar  9 02:51:43.827 2010 (GMT-5)
    System Uptime: 0 days 1:12:28.778
    BugCheck 7A, {fffff6fc400099d0, ffffffffc0000185, 36d11860, fffff8800133a0dc}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    BUGCHECK_STR:  0x7a_c0000185
    PROCESS_NAME:  svchost.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Tue Mar  9 01:38:24.759 2010 (GMT-5)
    System Uptime: 1 days 11:43:34.265
    BugCheck 7A, {fffff6fc5004f8b8, ffffffffc0000185, 3f3e1880, fffff8a009f17000}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )
    BUGCHECK_STR:  0x7a_c0000185
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    by jcgriff2   
     
    J. C. Griffith, Microsoft MVP 
     
    https://mvp.support.microsoft.com/profile/Griffith
    .
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
    Last edited by jcgriff2; 12 Mar 2010 at 07:03. Reason: typo
      My Computer


  5. Posts : 4
    windows 7
    Thread Starter
       #5

    THANK YOU! but i still have no idea why my restore points were deleted????
      My Computer


  6. Posts : 845
    Windows 7 - Vista
       #6

    System Restore is usually very reliable under both Vista & Windows 7. I have had the same happen and do not know why the restore points either get corrupted or.... just disappear.

    Regards. . .

    jcgriff2

    .
      My Computer


  7. Posts : 4
    windows 7
    Thread Starter
       #7

    eeeehhhhhhhhhhhhhh


    actualy it didn't work, but i did have a system default cd and that worked, but i thank you for you time anyway. thank you.
      My Computer


  8. Posts : 845
    Windows 7 - Vista
       #8

    Hi -

    Thank you for posting back w/ outcome.

    Glad you got it sorted out.

    Regards. . .

    jcgriff2

    .
      My Computer


 

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