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Windows 7: Windows 7 Crashes due to USB 2.0 insertion

12 Mar 2010   #1

Windows 7 64-bit
 
 
Windows 7 Crashes due to USB 2.0 insertion

The Problem

Whenever a USB 2.0 MassStorage device (External Harddrive and USB's) is plugged into my computer the screen freezes and there is no way to move anything, restart is required and the USB item has to be removed to allow startup to work. However USB Keyboards, Mic, Game Controlers do not freeze the computer only storage devices.

The Temporary Fix

Disabling USB 2.0 support in the bios has given me a temporary fix on this problem. A whopping 600kb/s transfer rate to and from my pc is not enough, so this fix is very unreliable. I do not believe enabling/disabiling legacy does anying.

The Computer

CPU: Pentium Dual-Core E5200 @ 2.50GHz
RAM: 2x2.00 GB of PC2-6400 Kingston
VCARD: Gigabyte ATI Radeon HD 4670 512MB GDDR3
MOTHERBOARD: EG31M-S2 Rev 2.0 Up to date bios
OPERATING SYSTEM: Windows 7 64-bit Ultimate

Conclusion

Now does anyone know how to fix this? I asked a guy at a local Joyce Mayne and he said I have to update my motherboards peripherals firmware but I can find an update along those lines on the manufactures website.

Thanks, Smile.

My System SpecsSystem Spec
.

12 Mar 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Smile View Post
The Problem

Whenever a USB 2.0 MassStorage device (External Harddrive and USB's) is plugged into my computer the screen freezes and there is no way to move anything, restart is required and the USB item has to be removed to allow startup to work. However USB Keyboards, Mic, Game Controlers do not freeze the computer only storage devices.

The Temporary Fix

Disabling USB 2.0 support in the bios has given me a temporary fix on this problem. A whopping 600kb/s transfer rate to and from my pc is not enough, so this fix is very unreliable. I do not believe enabling/disabiling legacy does anying.

The Computer

CPU: Pentium Dual-Core E5200 @ 2.50GHz
RAM: 2x2.00 GB of PC2-6400 Kingston
VCARD: Gigabyte ATI Radeon HD 4670 512MB GDDR3
MOTHERBOARD: EG31M-S2 Rev 2.0 Up to date bios
OPERATING SYSTEM: Windows 7 64-bit Ultimate

Conclusion

Now does anyone know how to fix this? I asked a guy at a local Joyce Mayne and he said I have to update my motherboards peripherals firmware but I can find an update along those lines on the manufactures website.

Thanks, Smile.
While you should update all yours drivers and your BIOS, I think we could use more info.

What does event viewer say?

Are all the drivers current and working in device manager?

Etc

Ken
My System SpecsSystem Spec
12 Mar 2010   #3

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Smile View Post
The Problem

Whenever a USB 2.0 MassStorage device (External Harddrive and USB's) is plugged into my computer the screen freezes and there is no way to move anything, restart is required and the USB item has to be removed to allow startup to work. However USB Keyboards, Mic, Game Controlers do not freeze the computer only storage devices.

The Temporary Fix

Disabling USB 2.0 support in the bios has given me a temporary fix on this problem. A whopping 600kb/s transfer rate to and from my pc is not enough, so this fix is very unreliable. I do not believe enabling/disabiling legacy does anying.

The Computer

CPU: Pentium Dual-Core E5200 @ 2.50GHz
RAM: 2x2.00 GB of PC2-6400 Kingston
VCARD: Gigabyte ATI Radeon HD 4670 512MB GDDR3
MOTHERBOARD: EG31M-S2 Rev 2.0 Up to date bios
OPERATING SYSTEM: Windows 7 64-bit Ultimate

Conclusion

Now does anyone know how to fix this? I asked a guy at a local Joyce Mayne and he said I have to update my motherboards peripherals firmware but I can find an update along those lines on the manufactures website.

Thanks, Smile.
While you should update all yours drivers and your BIOS, I think we could use more info.

What does event viewer say?

Are all the drivers current and working in device manager?

Etc

Ken
I Have had the OS for awhile now and all drivers have been updated, I have tried checking event viewer but even a pretty PC savvy person as myself I can't see anything wrong with what happens before crashing. It just says the usual happens it detects the usb and thats it before the crash. You really want me to have to restart my computer over and over again like I have before... if so please tell me what I'm looking for in event viewer unless you just want a screen shot? and also have this picture of bootup.

EDIT: Also reinsallted to OS 2 times after this problem arose and to no luck it is still happening.
EDIT2: Going to crash my pc and take a pic of event viewer for applications for you guys and the extact time i put the usb in.
EDIT3: Checking Event Logs and nothing errored at the time of insertion, at or near when i put it in only new events popped up at the when I turned the pc off being the 41 Kernel-Power was when I turned the pc off illegally myself.
My System SpecsSystem Spec
.


12 Mar 2010   #4

Windows 7 64-bit
 
 

Device Manager Says nothing... and no updates are available or any hardware changes detected.
My System SpecsSystem Spec
12 Mar 2010   #5

Windows 7 64-bit
 
 

Bump for great justice.
My System SpecsSystem Spec
12 Mar 2010   #6

windows 7 pro
 
 

same problem no answers from microsoft all drivers up to date! and blue screen shortly after initiating functions on external drives and cameras (blue screen) i thought at first it might be a ram problem so i added more memory to 4 gigs! the internet and hovering run great but the minute usb devices are plugged in its the same story! could the os require a lot more memory say 16 gig to operate usb 2.0 i dont know but iam not going to spend the money until someone can come up with an answer! after a 2 hr chat session today with ms no conclusions were reached, according to them my system is operating perfectly!!!!
My System SpecsSystem Spec
13 Mar 2010   #7

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by rumprob View Post
same problem no answers from microsoft all drivers up to date! and blue screen shortly after initiating functions on external drives and cameras (blue screen) i thought at first it might be a ram problem so i added more memory to 4 gigs! the internet and hovering run great but the minute usb devices are plugged in its the same story! could the os require a lot more memory say 16 gig to operate usb 2.0 i dont know but iam not going to spend the money until someone can come up with an answer! after a 2 hr chat session today with ms no conclusions were reached, according to them my system is operating perfectly!!!!
Yes but I don't get BSOD it just freezes >.> I hear you mate I've had this problem for months its bugging the shit outa me.
My System SpecsSystem Spec
13 Mar 2010   #8

windows 7 pro
 
 

i think that the ram specs for running 7 32 or 64 are just that mininums 1.0 to run 7 32 bit and 2.0 gig to run 64 bit why didnt someone tell us before running 7, you need to upgrade video and audio cards and ram to possibly 16 gig ram to properly run all apps xp worked fine with only 1.o gig now aero is going to cost mega bucks just because of cpu needs!! what ms is telling you is to buy a new computer!! one that has the same version of windows that you are running already!! there has to be an answer!!!
My System SpecsSystem Spec
13 Mar 2010   #9

Windows 7 Ultimate SP1
 
 

Interesting to see this post

I have a Viliv X70 UMPC and the only problem i have with it are these random lock ups which really pissed me off because I still cant figure out why (nothing helpful in event viewer, all drivers are up to date).

I do however suspect that the USB controller could be a culprit because the lock up seems less frequent when I disable the "USB selective suspend" setting. Note I say less frequent, but still not completely cured. In my case the lock up happens not immediately on insertion, but randomly later.

Like I said, I suspect that it could be related to USB controller on my unit because again, if I don't insert any usb device, the lock up appears much less frequent.

Unfortunately on my UMPC, trying to completely not ever have to use any usb device is nearly impossible ;(. The wireless NIC is SDIO with the SD controller being linked to USB controller. Bluetooth is also USB related.
My System SpecsSystem Spec
13 Mar 2010   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wildpig1234 View Post
Interesting to see this post

I have a Viliv X70 UMPC and the only problem i have with it are these random lock ups which really pissed me off because I still cant figure out why (nothing helpful in event viewer, all drivers are up to date).

I do however suspect that the USB controller could be a culprit because the lock up seems less frequent when I disable the "USB selective suspend" setting. Note I say less frequent, but still not completely cured. In my case the lock up happens not immediately on insertion, but randomly later.

Like I said, I suspect that it could be related to USB controller on my unit because again, if I don't insert any usb device, the lock up appears much less frequent.

Unfortunately on my UMPC, trying to completely not ever have to use any usb device is nearly impossible ;(. The wireless NIC is SDIO with the SD controller being linked to USB controller. Bluetooth is also USB related.
If you have enough unpowered USB devices it could cause a voltage drop that would lock you up. How many total and how many unpowered?

Ken
My System SpecsSystem Spec
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 Windows 7 Crashes due to USB 2.0 insertion





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