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Windows 7: random crashing with increasing frequency


13 Mar 2010   #1

windows 7
 
 
random crashing with increasing frequency

On Saturday, my computer starting crashing after I emptied my Recycle bin. I can't imagine that I deleted anything in there that was crucial to my system, but that was the last thing that I did to my computer. I have not installed anything new to the system, hardware or software. I had Windows Vista which I upgraded in November to Windows 7 64-bit. I'm sure I have outdated drivers but don't know how to figure out what needs to be replaced. Thanks in advance!

My System SpecsSystem Spec
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14 Mar 2010   #2
Microsoft MVP

 
 

No real firm explanations available from this dump file. So, let's try this the old-fashioned way...

Please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
agrsm64.sys  Mon Nov 10 10:01:35 2008 - Agere Systems Soft Modem - http://www.carrona.org/dvrref.html#agrsm64.sys
FBIOSDRV.SYS Mon Aug 28 04:56:46 2006 - Fujitsu BIOS access driver                                                               - http://www.carrona.org/dvrref.html#FBIOSDRV.SYS
FUJ02B1.sys  Wed Nov 01 05:50:43 2006 - Fujitsu FUJ02B1 device driver - http://www.carrona.org/dvrref.html#FUJ02B1.sys
FUJ02E3.sys  Wed Nov 01 06:54:39 2006 - Fujitsu FUJ02E3 device driver - http://www.carrona.org/dvrref.html#FUJ02E3.sys
iaStor.sys   Wed May 07 20:15:59 2008 - Intel Storage drivers - http://www.carrona.org/dvrref.html#iaStor.sys
PxHlpa64.sys Wed Mar 12 21:58:17 2008 - Sonic CD/DVD driver (used by many different CD/DVD  programs) - http://www.carrona.org/dvrref.html#PxHlpa64.sys
vm331avs.sys Fri Jul 25 02:25:56 2008 - VM0331 Digital Camera driver by Vimicro Corp - http://www.carrona.org/dvrref.html#vm331avs.sys
vvftav323.sys Mon Mar 19 04:16:42 2007 - Filter Prototype - 323 - Vimicro Corp - http://www.carrona.org/dvrref.html#vvftav323.sys
Please post back if this doesn't help.

Summary of the BSOD:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 13 23:23:27.789 2010 (GMT-4)
System Uptime: 0 days 0:03:34.755
BugCheck 3B, {c000001d, fffff88000000000, fffff88007219150, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
My System SpecsSystem Spec
16 Mar 2010   #3

windows 7
 
 
no luck

I replaced the drivers I could locate. THe computer is still going to BSOD and it has gotten more frequent. I am attaching two dump files that just happened back to back
My System SpecsSystem Spec
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16 Mar 2010   #4

windows 7
 
 

Once I do a full shutdown and restart, the problem typically ceases. But as soon as I close my lid for the computer to go to standby, it crashes and I can hear it shutting off and restarting. Then when I get my computer back out, it will crash repeatedly until I do a shutdown. Would a clean re-install of Windows 7 fix this?
My System SpecsSystem Spec
17 Mar 2010   #5

windows 7
 
 

sorry.....bump
My System SpecsSystem Spec
17 Mar 2010   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hollya81 View Post
Once I do a full shutdown and restart, the problem typically ceases. But as soon as I close my lid for the computer to go to standby, it crashes and I can hear it shutting off and restarting. Then when I get my computer back out, it will crash repeatedly until I do a shutdown. Would a clean re-install of Windows 7 fix this?
It might, or might not. Cant tell till we find out what the problem is. the obvious work around is not to muse standby in the interim.
My System SpecsSystem Spec
18 Mar 2010   #7
Microsoft MVP

 
 

Please use Driver Verifier according to the following instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
18 Mar 2010   #8

windows 7
 
 
AAH!

Followed the instructions, rebooted and then my computer wouldn't startup. It went to the Startup Repair utility where it asked if I want to Restore to a previous point. I said yes and now I'm back in.
My System SpecsSystem Spec
20 Mar 2010   #9
Microsoft MVP

 
 

Is there a memory dump that was created when the system crashed? If so, that's what we need.
My System SpecsSystem Spec
21 Mar 2010   #10

windows 7
 
 

Well, I got fed up and did a clean install of Windows and now I am having no problems. Thanks for all your help.
My System SpecsSystem Spec
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