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Windows 7: Recurring BSOD on Windows 7 Pro


14 Mar 2010   #1

Windows 7 Professional (64bit)
 
 
Recurring BSOD on Windows 7 Pro

Hi,

Ever since I bought Windows 7 Pro I've been getting rare occurences of the BSOD, but in less than the last 24 hours I've experienced at least 5 separate BSOD cases, including:

a) 2 while trying to stream videos online, each time through different players on the same website, crashing at a point in the video now more than 2 minutes apart. I watched the video on my Mac laptop only minutes later, and no crash occured on it.

b) While playing a new PC game (Dawn of War 2 Chaos Rising), the game crashed mid-mission, despite having already played a mission earlier, and having completed the same mission only days ago.

c) 2 times while listening to music on my iTunes. The first, while I was listening to one song, the sound went funny (the same as it would when BSOD occurs), and I shut down iTunes. I opened it up a few minutes later, started the same song, and BSOD happened after almost as much time as the previous playing. Then I started my iTunes several hours later, and it happened on a completely different song.

Here's the error message details from that last crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031410-24835-01.dmp
C:\Users\Kerrahn\AppData\Local\Temp\WER-53165-0.sysdata.xml


I've read other people's problems, and saw requests for .dmp files to debug the issues, so I've uploaded the files of 5 of these crashes as a .zip at:

Crash DMPs.zip - Windows Live

Please help, I've even tried re-installing Windows 7 (using Upgrade option), but some error occured while I was away from the computer and the installation was cancelled.


My System SpecsSystem Spec
.

14 Mar 2010   #2

Windows 7 Professional (64bit)
 
 

Thought I had fixed the problem myself, but crashed with:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081

Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880090319C0
BCP3: FFFFF88007928D90
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

.dmp file:
031410-19484-01.dmp - Windows Live


Also, tried a few online fixes, seems to have calmed down a little, but still got a BSOD while installing a program. It had less text on the screen itself, which I thought was significant for any fixes people might be able to give me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800317E6E8
BCP3: FFFFF8800317DF40
BCP4: FFFFF80002CB3DF7
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031410-24414-01.dmp
C:\Users\Kerrahn\AppData\Local\Temp\WER-43071-0.sysdata.xml

.dmp:
http://cid-c6b4d6a31318ae04.skydrive...0-24414-01.dmp

Please help someone, I've been unable to use my computer for anything useful all day because of this!
My System SpecsSystem Spec
14 Mar 2010   #3

Windows 7 Professional (64bit)
 
 

Can't anyone help, I've been trying all day to find someone to help with this. I've tried a few things following problems others have had, but I'm still getting the occasional BSOD (it's showing up less though).
My System SpecsSystem Spec
.


14 Mar 2010   #4

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Kerrahn View Post
Can't anyone help, I've been trying all day to find someone to help with this. I've tried a few things following problems others have had, but I'm still getting the occasional BSOD (it's showing up less though).
theres a variety of buchecks returned from running windows debugger which suggests RAM as the error here

To test memory I get consistent results by burning to CD (using an ISO burner) & running from boot memtest86+ for at least 5 passes and moving the sticks between slots to verify motherboard ram slots work as well as the ram sticks.

these drivers
Quote:
tmwfp.sys fffff880`07a04000 fffff880`07bbb000 0x001b7000 0x492a90dc 24/11/2008 11:32:44
tmlwf.sys fffff880`02d47000 fffff880`02d7c000 0x00035000 0x492a9115 24/11/2008 11:33:41
tmtdi.sys fffff880`02dc3000 fffff880`02ddd000 0x0001a000 0x492a913c 24/11/2008 11:34:20
are old and need updating ?

let us know the results and please post and upload anymore .dmp files here
My System SpecsSystem Spec
14 Mar 2010   #5

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

I'm no expert at this but I'll have a go. From the looks of this it seams you have upgraded your PC to Windows 7 Pro x64.
I have several questions.
What operating System was your PC previously running?
Was that OS x86 or x64?
Do you have the correct x64 drivers for your PC?
Have you checked for registry errors recently?
Why have you installed Windows 7 Pro x64 when you only have 4GB of RAM? (most people on this forum do not recommend x64 unless you have 6GB or more of RAM)

I hope this is of some help to you.

Oli
My System SpecsSystem Spec
14 Mar 2010   #6

Windows 7 Professional (64bit)
 
 

Quote   Quote: Originally Posted by osholt View Post
I'm no expert at this but I'll have a go. From the looks of this it seams you have upgraded your PC to Windows 7 Pro x64.
I have several questions.
What operating System was your PC previously running?
Was that OS x86 or x64?
Do you have the correct x64 drivers for your PC?
Have you checked for registry errors recently?
Why have you installed Windows 7 Pro x64 when you only have 4GB of RAM? (most people on this forum do not recommend x64 unless you have 6GB or more of RAM)

I hope this is of some help to you.

Oli
It was previously running XP Pro (32bit), but did a free install with Windows 7 because I had to (and that was on the day Windows 7 was released in stores, so a while ago).
I have been updating drivers all day, although a BSOD did occur at least once while doing this.
Also downloaded a Registry Cleaner today and ran it, fixed over 600 errors (ouch).
And was running x64 with Windows 7 so I could play certain games (specifically Crysis and newer games) on maximum settings, which was disabled on my 32bit XP.

Hope this helps.

For now, though, I'm backing up personal files in case I need to do a whole new reinstall, and will be talking to the company I got this PC through tomorrow about the RAM if it is the problem, seeing as the PC is less than 1 year old and certainly within the warranty period.
My System SpecsSystem Spec
14 Mar 2010   #7

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

That sounds like a good idea to contact the manufacturer although with 600 registry errors fixed your BSODs should at least start to become less frequent.
Just so you know what the 3 icons to the top right of every post do I will explain them now.

If you hover over the little orange (+) you can find out if the person who's post it relates to is online.

The middle icon (which I think is support to be some silver scales) is used to give people who have helped you and/or solved your problems rep points (rep points earn badges and those little green dots by posts).

The final triangle with red border and black line in it is used to alert an Admin to either abusive comments or to mark a thread as solved.

Oli
My System SpecsSystem Spec
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 Recurring BSOD on Windows 7 Pro




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