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Windows 7: BSOD in Windows 7 x64 on Wake-up


16 Mar 2010   #1

Windows 7 x64
 
 
BSOD in Windows 7 x64 on Wake-up

Hello all

Recently started receiving a BSOD overnight while my PC sleeps. Looks like it happens when the PC tries to wake up.

Here is the info:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800c235060, 0xfffff80000b9c518, 0xfffffa800e99c5b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031610-50762-01.

The system:
Windows 7 x64
Dell Studio XPS 8100
Core i7-860
8GB RAM
EVGA GeForce GT 240 SSC
ST31000528AS, ST3500630AS

The minidump is attached

Can anyone help me out here?
SS


My System SpecsSystem Spec
.

16 Mar 2010   #2

Windows 7
 
 

This is an issue with a driver. Have you updated any drivers recently?

Actually upon further investigation, are you running ZoneAlarm by chance?
My System SpecsSystem Spec
16 Mar 2010   #3

Windows 7 x64
 
 

Nope... closest thing I have to that would be NAV 2010.

I'm pretty sure some driver is crashing when the system tries to *wake up* from sleep, but I have no idea which one.

I know it's not the NVIDIA GeForce driver. And I didn't update any of the other drivers (just the Dell stock drivers for the H57 mobo chipset).

-SS
My System SpecsSystem Spec
.


16 Mar 2010   #4

Windows 7 x64
 
 

Could it be the SonicWall NetExtender-SSL VPN adapter? I uninstalled that and the problems seems to have gone away - at least for the moment.

SS
My System SpecsSystem Spec
16 Mar 2010   #5

Windows 7
 
 

If the drivers are crap, it could be
My System SpecsSystem Spec
16 Mar 2010   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by speedy1971 View Post
Hello all

Recently started receiving a BSOD overnight while my PC sleeps. Looks like it happens when the PC tries to wake up.

Here is the info:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800c235060, 0xfffff80000b9c518, 0xfffffa800e99c5b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031610-50762-01.

The system:
Windows 7 x64
Dell Studio XPS 8100
Core i7-860
8GB RAM
EVGA GeForce GT 240 SSC
ST31000528AS, ST3500630AS

The minidump is attached

Can anyone help me out here?
SS

Hi and welcome

This crash was probably caused by your lvuvc64.sys, which is part of the Logitech web cam driver.

So I would un-install it, download a newer copy, and install the fresh copy.

I would also run a system file check to verify and repair your system files
(type cmd in search>right click and run as admin>sfc scannow)

Let us know if you need help


Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\031610-50762-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`03244e50
Debug session time: Tue Mar 16 06:18:45.523 2010 (GMT-4)
System Uptime: 0 days 7:37:09.694
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800c235060, fffff80000b9c518, fffffa800e99c5b0}

*** WARNING: Unable to verify timestamp for lvuvc64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys
Probably caused by : lvuvc64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c235060, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800e99c5b0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800e99c5b0

DEVICE_OBJECT: fffffa800bcb3990

DRIVER_OBJECT: fffffa800bb9aa30

IMAGE_NAME:  lvuvc64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  46450350

MODULE_NAME: lvuvc64

FAULTING_MODULE: fffff88001e0e000 lvuvc64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030e7e23 to fffff80003078f00

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`030e7e23 : 00000000`0000009f 00000000`00000003 fffffa80`0c235060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`03084fa6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`03084326 : fffff800`03219290 00000000`001ad45e 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`03084e7e : 0000003f`dd5f2f62 fffff800`00b9cc58 00000000`001ad45e fffff800`031f4e48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`03084697 : 00000011`6b718bc2 00000011`001ad45e 00000011`6b718b66 00000000`0000005e : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`030816fa : fffff800`031f1e80 fffff800`031ffc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_lvuvc64.sys

BUCKET_ID:  X64_0x9F_IMAGE_lvuvc64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c235060, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800e99c5b0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800e99c5b0

DEVICE_OBJECT: fffffa800bcb3990

DRIVER_OBJECT: fffffa800bb9aa30

IMAGE_NAME:  lvuvc64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  46450350

MODULE_NAME: lvuvc64

FAULTING_MODULE: fffff88001e0e000 lvuvc64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030e7e23 to fffff80003078f00

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`030e7e23 : 00000000`0000009f 00000000`00000003 fffffa80`0c235060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`03084fa6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`03084326 : fffff800`03219290 00000000`001ad45e 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`03084e7e : 0000003f`dd5f2f62 fffff800`00b9cc58 00000000`001ad45e fffff800`031f4e48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`03084697 : 00000011`6b718bc2 00000011`001ad45e 00000011`6b718b66 00000000`0000005e : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`030816fa : fffff800`031f1e80 fffff800`031ffc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_lvuvc64.sys

BUCKET_ID:  X64_0x9F_IMAGE_lvuvc64.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 Mar 2010   #7

Windows 7 x64
 
 

Gracias Ken!

I should have known... that webcam is not officially supported by Win 7 - but it had been working. Hard to believe a webcam can bring down the whole OS!

After some quickie QA tests, I think this crash only happens when both the SonicWall driver and this webcam driver are loaded.

I'll unplug the webcam and see if that smoothes things out.
SS
My System SpecsSystem Spec
16 Mar 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by speedy1971 View Post
Gracias Ken!

I should have known... that webcam is not officially supported by Win 7 - but it had been working. Hard to believe a webcam can bring down the whole OS!

After some quickie QA tests, I think this crash only happens when both the SonicWall driver and this webcam driver are loaded.

I'll unplug the webcam and see if that smoothes things out.
SS
My pleasure. I had the same problem with a CS341 Logitech. It gave me fits

Ken
My System SpecsSystem Spec
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 BSOD in Windows 7 x64 on Wake-up




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