please could someone help me? my computer has just started restarting itself with no errors or bsod just a black screen the restart. it does not go into the startup options (safe mode etc.) just a pure restart. it will do this a couple of times a night. i have included the seven forums diag tool results if it will help. thanks in advance
Have you checked that 'automatically restart' is not checked in 'Startup and recovery'
Thanks for the reply. i have checked and it was checked so i removed it. what will this do? will it report an error?
i now have a bsod stop error says stop 0x00000098 hope this helps.
Paul
Hi and welcome
this one is pretty straight forward. Probable cause was your v ideo driver and specifically the nvlddmkm.sys file.
You should use their un-installer to remove all the fragments of this driver, Then download and install a fresh copy and install it
If you are overclocking stop
Let us know if you need help
Ken
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\021410-20763-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02a5c000 PsLoadedModuleList = 0xfffff800`02c99e50 Debug session time: Sun Feb 14 14:21:23.742 2010 (GMT-4) System Uptime: 0 days 2:33:54.724 Loading Kernel Symbols ............................................................... ................................................................ ........................... Loading User Symbols Loading unloaded module list ......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa8003c34390, fffff8800579e6c0, 0, 2} Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : nvlddmkm.sys ( nvlddmkm+d06c0 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa8003c34390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8800579e6c0, The pointer into responsible device driver module (e.g. owner tag). Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000002, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: nvlddmkm+d06c0 fffff880`0579e6c0 803db1899c0000 cmp byte ptr [nvlddmkm+0xa99078 (fffff880`06167078)],0 DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`04a809c8 fffff880`04d5acbc : 00000000`00000116 fffffa80`03c34390 fffff880`0579e6c0 00000000`00000000 : nt!KeBugCheckEx fffff880`04a809d0 fffff880`04d5a9c6 : fffff880`0579e6c0 fffffa80`03c34390 fffffa80`0553b830 fffffa80`03714410 : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`04a80a10 fffff880`04c0ff07 : fffffa80`03c34390 00000000`00000000 fffffa80`0553b830 fffffa80`03714410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2 fffff880`04a80a40 fffff880`04c39b75 : 00000000`ffffffff 00000000`0009078a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b fffff880`04a80b20 fffff880`04c382bb : 00000000`00000102 00000000`00000000 00000000`0009078a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71 fffff880`04a80b50 fffff880`04c0b2c6 : ffffffff`ff676980 fffffa80`03714410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb fffff880`04a80bf0 fffff880`04c37e7a : 00000000`00000000 fffffa80`0428c460 00000000`00000080 fffffa80`03714410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da fffff880`04a80d00 fffff800`02d71166 : 00000000`fffffc32 fffffa80`05539b60 fffffa80`036ca040 fffffa80`05539b60 : dxgmms1!VidSchiWorkerThread+0xba fffff880`04a80d40 fffff800`02aac486 : fffff800`02c46e80 fffffa80`05539b60 fffff800`02c54c40 fffff880`01249534 : nt!PspSystemThreadStartup+0x5a fffff880`04a80d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nvlddmkm+d06c0 fffff880`0579e6c0 803db1899c0000 cmp byte ptr [nvlddmkm+0xa99078 (fffff880`06167078)],0 SYMBOL_NAME: nvlddmkm+d06c0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a0c8387 FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys Followup: MachineOwner ---------
Thanks Ken for the reply. I have checked on the nvidia website and the latest driver has been taken off because people have reported errors. i have downloaded and installed the next best driver and so far is ok. iff i still have probs will repost.
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