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Windows 7: black screen with cursor


16 Mar 2010   #1

windows 7
 
 
black screen with cursor

seven days ago, i bought a hp laptop with windows 7 home basic. i installed some softwares and updated some patches. then one day i couldn't find my desktop,a black screen and a cursor. ctrl+alt+del still works.my os passes the microsoft verification. this is the first time i try Windows 7. it is the worst os i have ever seen.
help me,plz

My System SpecsSystem Spec
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17 Mar 2010   #2

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Hi thunder9741,

Can you please fill out your system specs? That will help a lot, thanks.

Walker
Windows Outreach Team
My System SpecsSystem Spec
17 Mar 2010   #3

Windows 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by thunder8741 View Post
seven days ago, i bought a hp laptop with windows 7 home basic. i installed some softwares and updated some patches. then one day i couldn't find my desktop,a black screen and a cursor. ctrl+alt+del still works.my os passes the microsoft verification. this is the first time i try Windows 7. it is the worst os i have ever seen.
help me,plz
When you get it fixed your going to LOVE Windows 7!!! Microsoft FINALLY got it right this time.

Have tried to do a startup repair yet?
My System SpecsSystem Spec
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17 Mar 2010   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

thunder,
What's the chance that you can use Windows 7's System Restore feature?

Quite often when software is installed or updates are installed, then Win 7 stores off registry settings and other info so that it can restore your system if need be.

To access System Restore:
WIN key + Pause/Break key combo.
From the task lists on the left-hand side, choose "System Protection"
Click on the System Restore button.
Win 7 is going to guess a restore point. Windows 7's guess is usually wrong. SO-
Select the "Choose a different restore point" radio button
Click on NEXT button
Select the restore point you want and hit the NEXT button.
After you've got to the point where Windows 7 is restoring, then rebooting (be PATIENT),
if all goes well then after you've logged on there will be a message saying that the system restore was successful.

Either with software or settings or hardware failure (unlikely in this case), you have shot yourself in the foot.
My System SpecsSystem Spec
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 black screen with cursor




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