Windows 7: restart without bsod

paul129 · 17 Mar 2010

please could someone help me? my computer has just started restarting itself with no errors or bsod just a black screen the restart. it does not go into the startup options (safe mode etc.) just a pure restart. it will do this a couple of times a night. i have included the seven forums diag tool results if it will help. thanks in advance

peacox · 17 Mar 2010

Have you checked that 'automatically restart' is not checked in 'Startup and recovery'

paul129 · 17 Mar 2010

Thanks for the reply. i have checked and it was checked so i removed it. what will this do? will it report an error?

paul129 · 17 Mar 2010

i now have a bsod stop error says stop 0x00000098 hope this helps.

vexplorer · 18 Mar 2010

Quote: Originally Posted by paul129

please could someone help me? my computer has just started restarting itself with no errors or bsod just a black screen the restart. it does not go into the startup options (safe mode etc.) just a pure restart. it will do this a couple of times a night. i have included the seven forums diag tool results if it will help. thanks in advance

l have the same error. Only my PC just goes off with no warning at all and it will do it everytime l log in to windows and in about the same period of time....

l have not yet found an answer but l was thinking in run the elevated command prompt and run the System file checker.

zigzag3143 · 18 Mar 2010

Quote: Originally Posted by paul129

please could someone help me? my computer has just started restarting itself with no errors or bsod just a black screen the restart. it does not go into the startup options (safe mode etc.) just a pure restart. it will do this a couple of times a night. i have included the seven forums diag tool results if it will help. thanks in advance

Paul

Hi and welcome

this one is pretty straight forward. Probable cause was your v ideo driver and specifically the nvlddmkm.sys file.

You should use their un-installer to remove all the fragments of this driver, Then download and install a fresh copy and install it

If you are overclocking stop

Let us know if you need help

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\021410-20763-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a5c000 PsLoadedModuleList = 0xfffff800`02c99e50
Debug session time: Sun Feb 14 14:21:23.742 2010 (GMT-4)
System Uptime: 0 days 2:33:54.724
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003c34390, fffff8800579e6c0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d06c0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003c34390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800579e6c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+d06c0
fffff880`0579e6c0 803db1899c0000  cmp     byte ptr [nvlddmkm+0xa99078 (fffff880`06167078)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`04a809c8 fffff880`04d5acbc : 00000000`00000116 fffffa80`03c34390 fffff880`0579e6c0 00000000`00000000 : nt!KeBugCheckEx
fffff880`04a809d0 fffff880`04d5a9c6 : fffff880`0579e6c0 fffffa80`03c34390 fffffa80`0553b830 fffffa80`03714410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04a80a10 fffff880`04c0ff07 : fffffa80`03c34390 00000000`00000000 fffffa80`0553b830 fffffa80`03714410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04a80a40 fffff880`04c39b75 : 00000000`ffffffff 00000000`0009078a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04a80b20 fffff880`04c382bb : 00000000`00000102 00000000`00000000 00000000`0009078a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04a80b50 fffff880`04c0b2c6 : ffffffff`ff676980 fffffa80`03714410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04a80bf0 fffff880`04c37e7a : 00000000`00000000 fffffa80`0428c460 00000000`00000080 fffffa80`03714410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04a80d00 fffff800`02d71166 : 00000000`fffffc32 fffffa80`05539b60 fffffa80`036ca040 fffffa80`05539b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04a80d40 fffff800`02aac486 : fffff800`02c46e80 fffffa80`05539b60 fffff800`02c54c40 fffff880`01249534 : nt!PspSystemThreadStartup+0x5a
fffff880`04a80d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+d06c0
fffff880`0579e6c0 803db1899c0000  cmp     byte ptr [nvlddmkm+0xa99078 (fffff880`06167078)],0

SYMBOL_NAME:  nvlddmkm+d06c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c8387

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

paul129 · 18 Mar 2010

Thanks Ken for the reply. I have checked on the nvidia website and the latest driver has been taken off because people have reported errors. i have downloaded and installed the next best driver and so far is ok. iff i still have probs will repost.

Windows 7: restart without bsod

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