Windows 7: Windows 7 64bit bsod

n0cturnal · 18 Mar 2010

The last couple of weeks I've been having alot of problems with bluescreen and crashes while im playing world of warcraft on my computer.

I have re-installed windows twice, tried running it with all updates and with no updates at all, tried something like 4-5 different versions of the Catalyst driver and I still cant seem to get rid of the constant bluescreens and/or wow-errors.

I let memtest run for a whole night while i was sleeping but it resulted in 0 errors after I dont know how many passes.

Ive tried overclocking and underclocking both my cpu and gpu.

My system is :

Motherboard : Asus M4A78pro
Cpu : AMD Phenom2 x4 965 c3
Memory: Corsair TWIN2X PC6400 DDR2 4GB KIT CL5
GPU: Sapphire Radeon 4890 1gb
PSU : Corsair VX450

By the look of all the bluescreens I've had it seems to me that the problem is with directx or the graphicscard, but I would really be happy if you guys could help me figure this out.

Forgot to mention that I have the latest bios installed aswell.

usasma · 18 Mar 2010

For starters, please replace your video drivers.
To do this, go to the Advanced Micro Devices Inc. website and download the latest display drivers.
Only download the display drivers - not the entire Catalyst Control Center (the display drivers are listed below the Catalyst Control Center drivers). This is because there have been issues with this program.
Then go to Control Panel...Programs...Uninstall a program and uninstall all ATI stuff from your system
Then install the freshly downloaded drivers and monitor for further BSOD's.

If this doesn't stop the BSOD's, please post back and we'll work on the hardware and other software fixes.

Summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Mar 18 06:11:00.084 2010 (GMT-4)
System Uptime: 0 days 0:14:52.863
BugCheck 50, {fffff80008f0fb08, 0, fffff8800412c129, 2}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceDmaBuffer+1d9 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Wow.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Mar 18 05:55:35.883 2010 (GMT-4)
System Uptime: 0 days 16:07:28.272
BugCheck 50, {fffffa0003d75df8, 1, fffff8800413feea, 7}
Probably caused by : dxgmms1.sys ( dxgmms1!DXGFASTMUTEX::Acquire+1a )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Mar 17 13:47:36.664 2010 (GMT-4)
System Uptime: 0 days 18:22:29.053
BugCheck 3B, {c000001d, fffff88002c6ced4, fffff88007ec4f00, 0}
Probably caused by : ks.sys ( ks!CKsPin::DispatchDeviceIoControl+94 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Mar 16 19:24:35.501 2010 (GMT-4)
System Uptime: 1 days 4:50:33.280
BugCheck 50, {fffffaa0041204c8, 0, fffff88003c51b05, 5}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5b05 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Wow.exe

n0cturnal · 18 Mar 2010

While waiting for an answe here I was trying to diagnose my problems further so I activated the driver verifier.
Which resulted in 2 bsod while i was trying to uninstall the graphicsdriver.
Verifier is now deactivated and I will try to uninstall again.
Just posting the 2 dumpfiles I got from this.

usasma · 18 Mar 2010

Well, they're both Verifier enabled memory dumps and both are STOP 0xC9 ( BSOD Index ) and both blame atdcm64a.sys - your ATI DSM Dynamic Driver

I can't recall if it works with ATI drivers - but you may want to try and run the removal in Safe Mode

n0cturnal · 18 Mar 2010

So I re-installed the graphics driver without CCC and I havent got any bluescreens so far but instead Ive gotten 4 wowerrors in something like 1h.
Im not sure If you can debug these dumpfiles but to me it seems theres something really wrong still.
For some reason I couldnt attach the file to the post even though i split it to decent sizes so Im uploading it elsewhere.

http://data.fuskbugg.se/skalman01/Errors.rar

n0cturnal · 19 Mar 2010

New bluescreen while playing..
Getting frustrating :/

zigzag3143 · 19 Mar 2010

Quote: Originally Posted by n0cturnal

New bluescreen while playing..
Getting frustrating :/

Well this one does not implicate your video driver. It was probably caused by memory corruption

You can check you memory by downloading memtestx86 and running it for 5 passes.

I would also run a system file check to verify your system files.
(to do that type cmd in search>right click and run as admin>sfc /scannow ( note the space between sfc and "/")

let us know the results

Ken

n0cturnal · 19 Mar 2010

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

As I said in the first post I already ran memtest86 for a whole night before making this post resulting in 0 errors

ickymay · 19 Mar 2010

what antivirus and or third party firewall are you running ?

zigzag3143 · 19 Mar 2010

Quote: Originally Posted by n0cturnal

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

As I said in the first post I already ran memtest86 for a whole night before making this post resulting in 0 errors

N0cturnal

I believe you but this is from that DMP

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\031910-19281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a4ee50
Debug session time: Fri Mar 19 08:36:56.586 2010 (GMT-4)
System Uptime: 1 days 0:07:56.365
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff3000b5bbe88, 8, 1, fffff88004fcd12e}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

ken

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