Blue Screen Crash


  1. Posts : 3
    Windows 7 Ultimate
       #1

    Blue Screen Crash


    Hi all,

    Can you please help with a blue screen issue. It happened under Vista and now I upgraded to Windows7 and it just crashed again. I have a suspision that it has something to do with a USB port but I'm not sure.

    Thanks!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    omergen said:
    Hi all,

    Can you please help with a blue screen issue. It happened under Vista and now I upgraded to Windows7 and it just crashed again. I have a suspision that it has something to do with a USB port but I'm not sure.

    Thanks!
    This crash was probably caused by KS.sys which is an ms sound driver (i think). I would delete it and reboot. Win 7 will re-install a fresh copy.

    Also I would do a system file check to verify and repair your system files
    to do that type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and /)

    let us know if you need help with any of this

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\031910-25927-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02e14000 PsLoadedModuleList = 0xfffff800`03051e50
    Debug session time: Fri Mar 19 00:32:40.726 2010 (GMT-4)
    System Uptime: 0 days 1:25:39.334
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................
    Loading User Symbols
    Loading unloaded module list
    ..................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 1097, 40b0016, fffffa8004a3f170}
    
    Unable to load image \SystemRoot\system32\drivers\zl88avs64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for zl88avs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for zl88avs64.sys
    GetPointerFromAddress: unable to read from fffff800030bc0e0
    Probably caused by : ks.sys ( ks!CKsQueue::FreeStreamPointer+6b )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001097, (reserved)
    Arg3: 00000000040b0016, Memory contents of the pool block
    Arg4: fffffa8004a3f170, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8004a3f170 
    
    FREED_POOL_TAG:  KSsp
    
    BUGCHECK_STR:  0xc2_7_KSsp
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  ehrecvr.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002fb760e to fffff80002e85f00
    
    STACK_TEXT:  
    fffff880`085faf38 fffff800`02fb760e : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`040b0016 : nt!KeBugCheckEx
    fffff880`085faf40 fffff880`03f786c7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExFreePool+0xccb
    fffff880`085faff0 fffff880`03f78607 : fffffa80`04a3f170 00000000`00000000 fffffa80`07f57010 fffffa80`04a3f170 : ks!CKsQueue::FreeStreamPointer+0x6b
    fffff880`085fb020 fffff880`10b67ac6 : fffffa80`03e49c70 fffffa80`08030e18 00000000`00000000 00000000`00000000 : ks!CKsQueue::DeleteStreamPointer+0x147
    fffff880`085fb060 fffffa80`03e49c70 : fffffa80`08030e18 00000000`00000000 00000000`00000000 fffffa80`051b16ac : zl88avs64+0x4ac6
    fffff880`085fb068 fffffa80`08030e18 : 00000000`00000000 00000000`00000000 fffffa80`051b16ac fffff8a0`0f0d9ee8 : 0xfffffa80`03e49c70
    fffff880`085fb070 00000000`00000000 : 00000000`00000000 fffffa80`051b16ac fffff8a0`0f0d9ee8 fffffa80`053a5380 : 0xfffffa80`08030e18
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ks!CKsQueue::FreeStreamPointer+6b
    fffff880`03f786c7 f08383d0000000ff lock add dword ptr [rbx+0D0h],0FFFFFFFFh
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  ks!CKsQueue::FreeStreamPointer+6b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ks
    
    IMAGE_NAME:  ks.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bca9f
    
    FAILURE_BUCKET_ID:  X64_0xc2_7_KSsp_ks!CKsQueue::FreeStreamPointer+6b
    
    BUCKET_ID:  X64_0xc2_7_KSsp_ks!CKsQueue::FreeStreamPointer+6b
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #3

    Thanks for that zigzag.

    I did the scannow but I couldn't delete the ks.sys - it didn't let me even through a dos window.

    I now removed my DVICO tv tuner card and it has been stable now today. Do you think log could relate somehow to that card??
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    omergen said:
    Thanks for that zigzag.

    I did the scannow but I couldn't delete the ks.sys - it didn't let me even through a dos window.

    I now removed my DVICO tv tuner card and it has been stable now today. Do you think log could relate somehow to that card??
    Have you tried deleting it in safe mode (F8)

    Ken
      My Computer


  5. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #5

    No, I haven't tried that yet. Do you think I still should even though it seems stable now??
      My Computer


 

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