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Windows 7: BSOD in new Win7 64bit machine


19 Mar 2010   #1

Windows7 Professional 64bit
 
 
BSOD in new Win7 64bit machine

Hi All -
I recently built a new Windows 7-64bit machine which is suffering from somewhat random BSOD's (I have encountered 4 BSOD's in the past 11 days). I have the latest BIOS installed and I think I have updated all of my drivers updated. 3 of the 4 BSOD titles have been MEMORY_MANAGEMENT (the 4th was SYSTEM_SERVICE_EXCEPTION), so I have run 2 different memory checks - both of which passed at 100%. The machine is for development, so SQL2008, VS2008, IIS along with Outlook, etc. are all running when it crashes. Finally, it mostly crashes at night (when unattended). Hopefully some of these clues help.

I have attached a zip of all 4 Mini dumps in txt form. Any help would be greatly appreciated.

My System SpecsSystem Spec
.

19 Mar 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tshawver View Post
Hi All -
I recently built a new Windows 7-64bit machine which is suffering from somewhat random BSOD's (I have encountered 4 BSOD's in the past 11 days). I have the latest BIOS installed and I think I have updated all of my drivers updated. 3 of the 4 BSOD titles have been MEMORY_MANAGEMENT (the 4th was SYSTEM_SERVICE_EXCEPTION), so I have run 2 different memory checks - both of which passed at 100%. The machine is for development, so SQL2008, VS2008, IIS along with Outlook, etc. are all running when it crashes. Finally, it mostly crashes at night (when unattended). Hopefully some of these clues help.

I have attached a zip of all 4 Mini dumps in txt form. Any help would be greatly appreciated.

I am afraid we need the actual DMP files. use these instructions to find and upload them. http://www.sevenforums.com/crash-loc...d-problem.html


thanks

Ken
My System SpecsSystem Spec
19 Mar 2010   #3

Windows7 Professional 64bit
 
 
Oops

Sorry - I thought that made it easier. Here are the same 4 files in .dmp form.

Thx
My System SpecsSystem Spec
.


19 Mar 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tshawver View Post
Sorry - I thought that made it easier. Here are the same 4 files in .dmp form.

Thx
No problem.

These crashes were probably caused by memory. I also not that you have several drivers as listed below that are really old and should be updated.

To test your memory you should download memtestx86 and run it for 5 passes.
then update the drivers
finally run a system file check to verify and repair your system files
to do that type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know if you need help

Ken


Code:
030810-23618-01.dmp    3/8/2010 9:09:48 AM    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`01a3ff10    00000000`0000ffff    00000000`00000000    nsiproxy.sys    nsiproxy.sys+1f478f8                    x64        C:\Users\K\Desktop\New folder (3)\030810-23618-01.dmp    4    15    7600    
031810-38594-01.dmp    3/18/2010 7:45:20 AM    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`0644fe80    00000000`0000ffff    00000000`00000000    hal.dll    hal.dll+7b7f                    x64        C:\Users\K\Desktop\New folder (3)\031810-38594-01.dmp    4    15    7600    
031910-24804-01.dmp    3/19/2010 7:58:34 AM    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`01597230    00000000`0000ffff    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\031910-24804-01.dmp    4    15    7600    
031110-21528-01.dmp    3/11/2010 8:29:24 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`010d7141    fffff880`09724e40    00000000`00000000    srv2.sys    srv2.sys+1127b00                    x64        C:\Users\K\Desktop\New folder (3)\031110-21528-01.dmp    4    15    7600

Old drivers need updating
Code:
ASACPI.sys        fffff880`043f7000    66495dd3`043ff000    0x6649655300008000    0x42476c4c    3/27/2005 10:30:36 PM                        
secdrv.SYS        fffff880`06bf1000    fffff880`06bfc000    0x0000b000    0x4508052e    9/13/2006 9:18:38 AM                        
nvm62x64.sys        fffff880`04000000    fffff880`04063d80    0x00063d80    0x48f8fd12    10/17/2008 5:01:06 PM                        
spldr.sys        fffff880`017ed000    fffff880`017f5000    0x00008000    0x4a0858bb    5/11/2009 12:56:27 PM                        
nvlddmkm.sys        fffff880`04862000    fffff87f`05369b00    0xffffffff00b07b00    0x4a0c8387    5/14/2009 4:48:07 PM                        
amdxata.sys        fffff880`010c7000    fffff880`010d2000    0x0000b000    0x4a12f2eb    5/19/2009 1:56:59 PM
My System SpecsSystem Spec
19 Mar 2010   #5

Windows7 Professional 64bit
 
 

Thanks, for the help. How did you know those drivers needed updating? (from device mgr, Windows says they are all the latest) Is there an easy way for me to download the latest of those from the mfrs? I dont know what each of them is for, so I'm not sure where to go. Sorry if this is a noob question...
My System SpecsSystem Spec
19 Mar 2010   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by tshawver View Post
Thanks, for the help. How did you know those drivers needed updating? (from device mgr, Windows says they are all the latest) Is there an easy way for me to download the latest of those from the mfrs? I dont know what each of them is for, so I'm not sure where to go. Sorry if this is a noob question...
Hello,

The best way to update the driver is to Google it and find the vendor of that driver. Once you find them then go to thier website and download appropriate drvier. If you still find difficulties post us back we'll help you find it !!

Hope this helps,
Captain
My System SpecsSystem Spec
19 Mar 2010   #7

Windows 7 Ultimate 64 Bit Edition
 
 

Are you using SM Pro or Indexing on your HDD ?
My System SpecsSystem Spec
19 Mar 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Speedbird View Post
Are you using SM Pro or Indexing on your HDD ?

Easy just look in the section that says driver below and using the scroll bar you will see that dates on the drivers. One is from 2005
My System SpecsSystem Spec
19 Mar 2010   #9

Windows7 Professional 64bit
 
 
wow - that was fun

OK - so I spent a day tracking down these drivers and here's what I found. Thanks in advance for your help, I was lost without this thread...

1) ASACPI.sys - Found a newer driver from ASUS that updated it to version 1043.5.0.0 dated 5/14/2009.

2) secdrv.SYS - Big religious debate over whether to keep this driver on my system, but can't find a driver newer than my current 4.3.86.0 (modified on 6/2009). Do you know of a newer one?

3) nvm62x64.sys - My system is using the nvmf6264 (note the 'f' wedged in there) version 7.03.01.07314 (not this file). However there is a later version of it in the nVidia install pkg. I reinstalled the Windows 7 64bit nForce package and it just doesn't get used during the install. Do I need this? If so, can I swap them out manually?

4) spldr.sys - This loaded by MS Windows - can't find a later version than 6.1.7127.0 (7/13/2009). Is there a later version out there (and why wouldn't Windows know this?)

5) nvlddmkm.sys - I have 2 versions of this on my machine - the latest version 8.17.11.9621 is installed in Win\System32\Drivers and used by the GeForce card. There are 2 other older versions in the Win\winsxs\ and Win\System32\DriverStore\FileRepository directories. Do I need to remove/replace these?

6) amdxata.sys - I can't find anything on my system using this driver, nor can I find a version later than 1.1.2.4 (modified on 7/2009) from Googling. Where would I see a device using a "Storage Filter Driver"? Do you know of a later version?

Thx,
Tony
My System SpecsSystem Spec
19 Mar 2010   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tshawver View Post
OK - so I spent a day tracking down these drivers and here's what I found. Thanks in advance for your help, I was lost without this thread...

1) ASACPI.sys - Found a newer driver from ASUS that updated it to version 1043.5.0.0 dated 5/14/2009.

2) secdrv.SYS - Big religious debate over whether to keep this driver on my system, but can't find a driver newer than my current 4.3.86.0 (modified on 6/2009). Do you know of a newer one?

3) nvm62x64.sys - My system is using the nvmf6264 (note the 'f' wedged in there) version 7.03.01.07314 (not this file). However there is a later version of it in the nVidia install pkg. I reinstalled the Windows 7 64bit nForce package and it just doesn't get used during the install. Do I need this? If so, can I swap them out manually?

4) spldr.sys - This loaded by MS Windows - can't find a later version than 6.1.7127.0 (7/13/2009). Is there a later version out there (and why wouldn't Windows know this?)

5) nvlddmkm.sys - I have 2 versions of this on my machine - the latest version 8.17.11.9621 is installed in Win\System32\Drivers and used by the GeForce card. There are 2 other older versions in the Win\winsxs\ and Win\System32\DriverStore\FileRepository directories. Do I need to remove/replace these?

6) amdxata.sys - I can't find anything on my system using this driver, nor can I find a version later than 1.1.2.4 (modified on 7/2009) from Googling. Where would I see a device using a "Storage Filter Driver"? Do you know of a later version?

Thx,
Tony

Much better. Are you still having a problem?
My System SpecsSystem Spec
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 BSOD in new Win7 64bit machine




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