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Windows 7: BSOD, with error msg and zipped dump file.

19 Mar 2010   #1

Windows 7
 
 
BSOD, with error msg and zipped dump file.

Hello everyone! I am hoping someone may be able to help me figure out what the heck is going on with my system. I have been getting the BSOD randomly for awhile now. I jotted down the "code" it displays when it happened the last time (just a few moments ago) that code is below.

STOP: 0x0000007F 0x0000000000000008 0x0000000080050031 0x00000000000006f8 0xfffff80001c56798

In addition I have rared the latest dump file and attached it to this post just encase that could be of any assistance.

My system.

Windows 7 64bit
6GB ram
750GB HD
2.7ghz dual core
EVGA 9400GT 1GB video card

Here is a link to my system's page on the emachine website,
eMachines Official Site - Desktop - ET1331G-03w Product Details

Any help would be greatly appreciated! Thanks!

Mike,

My System SpecsSystem Spec
.

20 Mar 2010   #2
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mlthmp View Post
Hello everyone! I am hoping someone may be able to help me figure out what the heck is going on with my system. I have been getting the BSOD randomly for awhile now. I jotted down the "code" it displays when it happened the last time (just a few moments ago) that code is below.

STOP: 0x0000007F 0x0000000000000008 0x0000000080050031 0x00000000000006f8 0xfffff80001c56798

In addition I have rared the latest dump file and attached it to this post just encase that could be of any assistance.

My system.

Windows 7 64bit
6GB ram
750GB HD
2.7ghz dual core
EVGA 9400GT 1GB video card

Here is a link to my system's page on the emachine website,
eMachines Official Site - Desktop - ET1331G-03w Product Details

Any help would be greatly appreciated! Thanks!

Mike,
Hello Mike Welcome to SF,

The Dump wasn't that helpful but still lets start with basics. Uninstall any third party Antivirus / Firewall installed in your system and see whether that makes any difference. Check whether you have any BIOS updates. Ensure that the machine is adequately cooled.

HardwareTroubleshooting


Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Update the following Driver

Code:
pcouffin.sys Tue Dec 05 20:09:30 2006
Bugcheck Analysis

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80001c56798
Debugging Details:
------------------
 
BUGCHECK_STR:  0x7f_8
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff80001c8d469 to fffff80001c8df00
STACK_TEXT:  
fffff880`009bec68 fffff800`01c8d469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009bec70 fffff800`01c8b932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009bedb0 fffff800`01c56798 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`009c5a10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`01c8b932 90              nop
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Hope this helps,
Captain
My System SpecsSystem Spec
20 Mar 2010   #3

Windows 7
 
 

Thanks for getting back to me so quickly!

I have removed my antivirus (avast) and firewall (zonealarm) I have turned Windows Firewall back on instead of ZA. However, the though of not having antivirus worries me. Can you (or anyone!) suggest a program I could use which may be better than avast as far as these crashes go? =(

I also ran the SFC command, and got the output below (I assume this is a good readout?)

"Windows Resource Protection did not find any integrity violations"

My computer should be cooled well enough I believe. I have an additional fan installed in the case (in addition to the PSU's fan) I do have "speed fan" installed, and here are the numbers it gives me for temperature. These numbers are typically close to what this always seems to run. Once in awhile the numbers will be a degree or two higher or lower, but these are the current readings.

GPU - 41C
Temp1 - 32C
Temp2 - 30C
HD0 - 33C
Core - 22C

Thanks again for any other suggestions!
My System SpecsSystem Spec
.


20 Mar 2010   #4
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mlthmp View Post
Thanks for getting back to me so quickly!

I have removed my antivirus (avast) and firewall (zonealarm) I have turned Windows Firewall back on instead of ZA. However, the though of not having antivirus worries me. Can you (or anyone!) suggest a program I could use which may be better than avast as far as these crashes go? =(

I also ran the SFC command, and got the output below (I assume this is a good readout?)

"Windows Resource Protection did not find any integrity violations"

My computer should be cooled well enough I believe. I have an additional fan installed in the case (in addition to the PSU's fan) I do have "speed fan" installed, and here are the numbers it gives me for temperature. These numbers are typically close to what this always seems to run. Once in awhile the numbers will be a degree or two higher or lower, but these are the current readings.

GPU - 41C
Temp1 - 32C
Temp2 - 30C
HD0 - 33C
Core - 22C

Thanks again for any other suggestions!
Hello,

I guess its Hard to find a better virus protection that Avast or else you can go for Microsoft Security Essentials. Make sure Zone Alarm is out completely it well known for problems. If the SFC Scan came clean then its good. If your sure its not the Temp please move to Hardware Testing like your Memory and Hard disk. If that didn't showup anything post us bac with latest dump !!

Hope this helps,
Captain
My System SpecsSystem Spec
20 Mar 2010   #5

Windows 7
 
 

morning!

I went ahead last night and downloaded Microsoft's memtest, and burned an ISO to a CD and let it run for awhile. It went for about 4 passes (or whichever term it uses) and it didn't show any issues, so I stopped it after the 4th pass.

Let me ask, if ZoneAlarm is so well known for problems; do you think it may be a good idea to reinstall avast for awhile and see if it was ZA that was causing it and not Avast?
My System SpecsSystem Spec
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 BSOD, with error msg and zipped dump file.





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