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Windows 7: Graphics card related BSOD's

20 Mar 2010   #1

Windows 7 ultimate x64
 
 
Graphics card related BSOD's

Hey, so I just got my new stuff up, i7 930, x58 sli micro, 6gb corsair dominator ram and an ssd from intel.

I already have this graphics card; GTX260 c216

I havnt tested with other games at the moment, but I get the bluescreens when playing Battlefield Bad company 2, I can play for hours and then I suddenly get it. The Bsod message varies actually, sometimes its IRQL not less or equal, other times its pagefault in nonpaged area, or sometimes even "dx1mm.sys" error

I know it's the graphics card because I had same problem on my previous build (yes I did format after installing new hardware), but I didnt bother to ask for help for it before now.

When I used the nvidia driver 196.21, it the fps in the game was horrible. So right now I am using the beta driver 197.13 which works great except for the bluescreens (GOt bluescreens with the 196.21 aswell).

Well.. anyways. Heres the minidump file

Attachment 61998
There was only one file in there!

I am upgrading graphics card when the Fermi cards are out, but would be awesome to have this fixed :]

Thanks in advance!

Thomas

My System SpecsSystem Spec
.

20 Mar 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by GreenSLi View Post
Hey, so I just got my new stuff up, i7 930, x58 sli micro, 6gb corsair dominator ram and an ssd from intel.

I already have this graphics card; GTX260 c216

I havnt tested with other games at the moment, but I get the bluescreens when playing Battlefield Bad company 2, I can play for hours and then I suddenly get it. The Bsod message varies actually, sometimes its IRQL not less or equal, other times its pagefault in nonpaged area, or sometimes even "dx1mm.sys" error

I know it's the graphics card because I had same problem on my previous build (yes I did format after installing new hardware), but I didnt bother to ask for help for it before now.

When I used the nvidia driver 196.21, it the fps in the game was horrible. So right now I am using the beta driver 197.13 which works great except for the bluescreens (GOt bluescreens with the 196.21 aswell).

Well.. anyways. Heres the minidump file

Attachment 61998
There was only one file in there!

I am upgrading graphics card when the Fermi cards are out, but would be awesome to have this fixed :]

Thanks in advance!

Thomas
Thomas

This crash was caused by cng.sys. I would be extremely concerned as the only references I could find to it show it as a virus. I would run an in depth virus scan. After you have and nothing shows we can investigae any future bsod's

Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\032010-10203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50
Debug session time: Sat Mar 20 08:55:34.016 2010 (GMT-4)
System Uptime: 0 days 0:56:40.000
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a3009b28a0, 0, fffff80002a86b5c, 5}


Could not read faulting driver name
Probably caused by : cng.sys ( cng!GatherRandomKey+294 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a3009b28a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002a86b5c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
 fffff8a3009b28a0 

FAULTING_IP: 
nt!ExpGetLookasideInformation+8c
fffff800`02a86b5c 0fb742c0        movzx   eax,word ptr [rdx-40h]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88003377080 -- (.trap 0xfffff88003377080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000000000c7 rbx=0000000000000000 rcx=fffff8800ee50350
rdx=fffff8a3009b28e0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a86b5c rsp=fffff88003377210 rbp=000000000000010f
 r8=fffff80002c7d720  r9=0000000000000000 r10=0000000000000000
r11=0000fffffffff000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!ExpGetLookasideInformation+0x8c:
fffff800`02a86b5c 0fb742c0        movzx   eax,word ptr [rdx-40h] ds:fed0:fffff8a3`009b28a0=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b57b91 to fffff80002ad9f00

STACK_TEXT:  
fffff880`03376f18 fffff800`02b57b91 : 00000000`00000050 fffff8a3`009b28a0 00000000`00000000 fffff880`03377080 : nt!KeBugCheckEx
fffff880`03376f20 fffff800`02ad7fee : 00000000`00000000 00000000`00000ff4 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x40f5b
fffff880`03377080 fffff800`02a86b5c : 00000000`00000ff4 00000000`00000000 fffff8a0`03a26170 fffff880`033772e0 : nt!KiPageFault+0x16e
fffff880`03377210 fffff800`02dd50ab : 00000000`00000000 fffff800`00000ff4 fffff880`033772e0 00000000`00000000 : nt!ExpGetLookasideInformation+0x8c
fffff880`033772a0 fffff800`02dd5e49 : fffff8a0`03a26170 00000000`00000000 00000000`00000004 00000000`00000000 : nt!ExpQuerySystemInformation+0x15bc
fffff880`03377640 fffff800`02ad9153 : fffff8a0`03a40000 fffff800`02ad80fd 00000000`00000041 fffffa80`051465e0 : nt!NtQuerySystemInformation+0x4d
fffff880`03377680 fffff800`02ad56f0 : fffff880`014e8b04 00000000`00020000 fffff880`03377844 fffff8a0`03a26148 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03377818 fffff880`014e8b04 : 00000000`00020000 fffff880`03377844 fffff8a0`03a26148 00000000`00000801 : nt!KiServiceLinkage
fffff880`03377820 fffff880`014e856d : fffffa80`051465e0 00000000`00000000 fffff800`20206f49 fffff800`02ae4ac1 : cng!GatherRandomKey+0x294
fffff880`03377be0 fffff800`02dd3541 : 00000000`00000000 fffffa80`04979750 fffffa80`04979750 fffffa80`042ed680 : cng!scavengingWorkItemRoutine+0x3d
fffff880`03377c80 fffff800`02ae7161 : fffff800`02c7d500 fffff800`02dd3504 fffffa80`042ed680 00000000`00000000 : nt!IopProcessWorkItem+0x3d
fffff880`03377cb0 fffff800`02d7d166 : 01cac67d`6896d02a fffffa80`042ed680 00000000`00000080 fffffa80`04275890 : nt!ExpWorkerThread+0x111
fffff880`03377d40 fffff800`02ab8486 : fffff880`03183180 fffffa80`042ed680 fffff880`0318e0c0 00010000`00000e4c : nt!PspSystemThreadStartup+0x5a
fffff880`03377d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
cng!GatherRandomKey+294
fffff880`014e8b04 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  cng!GatherRandomKey+294

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cng

IMAGE_NAME:  cng.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc814

FAILURE_BUCKET_ID:  X64_0x50_cng!GatherRandomKey+294

BUCKET_ID:  X64_0x50_cng!GatherRandomKey+294

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Mar 2010   #3

Windows 7 ultimate x64
 
 

Whaat, how is that possible? I installed Windows 7 a few days ago, and im the type who knows exactly what I have on my pc and dont download all kinds of things.. hmm wierd. I will do a full scan just in case.

Thanks for answer btw
My System SpecsSystem Spec
.


20 Mar 2010   #4

Windows 7 ultimate x64
 
 

Okay, I got the results now, it found 3 infections
Two keygens for various things on my other storage harddrive, removed them

and a registry thing;


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChange s (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
My System SpecsSystem Spec
20 Mar 2010   #5

Windows 7 ultimate x64
 
 

Alright, played BFBC2 for about an hour now, got bsod, different from before.
Minidump;

Attachment 62022
My System SpecsSystem Spec
20 Mar 2010   #6

64-bit Windows 8.1 Pro
 
 

Your crash was caused by dxgmms1.sys. ... download and install the latest driver for your gfx card......... hope this helps..
My System SpecsSystem Spec
20 Mar 2010   #7

Windows 7 ultimate x64
 
 

I have done that several times, even uninstalled / driver sweeped / installed in safe mode... Still getting this
My System SpecsSystem Spec
20 Mar 2010   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by GreenSLi View Post
I have done that several times, even uninstalled / driver sweeped / installed in safe mode... Still getting this
Did you use their un-install app to remove all the remnants of this driver?
My System SpecsSystem Spec
20 Mar 2010   #9

Windows 7 ultimate x64
 
 

Ive been using Driver Sweeper, which I think does the job quite well. Can you link me to this software?
My System SpecsSystem Spec
21 Mar 2010   #10

Windows 7 ultimate x64
 
 

Okay so I was just browsing the web, and this came ;minidump

Attachment 62235


And another one just a few minutes later


Attachment 62240
My System SpecsSystem Spec
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