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Windows 7: windows 7 ultimate 64bit keeps freezing

21 Mar 2010   #1

windows 7 ultimate 64bit keeps freezing

hello everyone , i've been having this problem for months now , every now and then aprox twice a day my system would just hang for no apparent reason , its seems completely random , sometimes it does it when i watching a movie , surfing the internet or when the system is idle , i first experienced this problem when i was using windows 7 RC build 7100 and it is also happing in my current final 7600 . i tried looking in the event viewer but the only hard error i get is that the previous shut down was unexpected , because i have to force shut it down and restart it every time it freezes , i also noticed that the last event be4 the shut down is always this ,
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 3/20/2010 12:57:18 AM
Event ID: 6
Task Category: None
Level: Information
Computer: Ahmed-PC
File System Filter 'FileInfo' (6.1, ‎2009‎-‎07‎-‎13T19:34:25.000000000Z) has successfully loaded and registered with Filter Manager.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-FilterManager" Guid="{F3C5E28E-63F6-49C7-A204-E48A1BC4B09D}" />
<TimeCreated SystemTime="2010-03-20T04:57:18.666800000Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
<Data Name="FinalStatus">0x0</Data>
<Data Name="DeviceVersionMajor">6</Data>
<Data Name="DeviceVersionMinor">1</Data>
<Data Name="DeviceNameLength">8</Data>
<Data Name="DeviceName">FileInfo</Data>
<Data Name="DeviceTime">2009-07-13T19:34:25.000000000Z</Data>
i was getting the same thing but instead of FileInfo it said "agv64" which was my anti-virus program , so i thought agv was the issue , uninstalled agv and now i get the same error but with "file Info" im not really sure how to proceed , any comments or suggestions will be greatly appropriated . here are my specs ,

Windows 7 Ultimate 64 7600
EVGA nForce 750i SLI
Intel Core 2 Quad Q8400 Yorkfield
8GB (4x 2GB) OCZ PC2-6400 (400mhz)
NVIDIA Geforce 9600 GSO
Ultra 650W ATX
3X 500GB WD 7200rpm

My System SpecsSystem Spec

21 Mar 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello Welcome to SF,

Most of the freezing issues happen because of out-dated or bad driver. So first make sure you have all the drivers are upto date like Display, NIC etc. Try to reboot the System in Selective Startup. See whether that makes any difference. Run the Memory Diagnostic to make sure Memory is good. Try these steps and post us back !!

Hope this helps,
My System SpecsSystem Spec
21 Mar 2010   #3

Windows 7 x64

Graphics Card NVIDIA GeForce 9600 GSO

Wich drivers are you using ?
My System SpecsSystem Spec

21 Mar 2010   #4


i just finished updating it as per Capt.Jack Sparrow suggestion (great name btw) , the current ver is dated 1/11/2010 which i got by having windows update the driver automatically, i couldn't find a stable/final release of the driver @ NVIDIA's web site they only have a beta (GeForce/ION Release 197 BETA 197.13 March 17, 2010). which im tempted to install , but i want to wait and see if the windows update solves the problem be4 i try beta drivers ...
My System SpecsSystem Spec
23 Mar 2010   #5


well its been 48hr since i updated my graphics driver, im very happy to report that my system has not frozen once , so problem solved . in the words of the great capt jack sparrow , I love those moments. I like to wave at them as they pass by.
My System SpecsSystem Spec

 windows 7 ultimate 64bit keeps freezing

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