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Windows 7: Bluescreen Shutdown

22 Mar 2010   #1
DirtyL

Win 7
 
 
Bluescreen Shutdown

Hey,

I see this is a common occurance and hoping someone can help me pinpoint the issue for my bluescreen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105

Additional information about the problem:
BCCode: 18
BCP1: 855B5838
BCP2: 888F68C0
BCP3: 00000001
BCP4: 00000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032110-29281-01.dmp
C:\Users\curtisl\AppData\Local\Temp\WER-51679746-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


Cheers,

Curtis


My System SpecsSystem Spec
.
22 Mar 2010   #2
DirtyL

Win 7
 
 

Anyone?
My System SpecsSystem Spec
22 Mar 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DirtyL View Post
Hey,

I see this is a common occurance and hoping someone can help me pinpoint the issue for my bluescreen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105

Additional information about the problem:
BCCode: 18
BCP1: 855B5838
BCP2: 888F68C0
BCP3: 00000001
BCP4: 00000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032110-29281-01.dmp
C:\Users\curtisl\AppData\Local\Temp\WER-51679746-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Cheers,

Curtis
Hi Curtis

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows


Ken
My System SpecsSystem Spec
.

23 Mar 2010   #4
DirtyL

Win 7
 
 

Ran sfc.exe:
==========================================================
C:\Users\curtisl>sfc.exe /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

==========================================================

and Microsoft is Genuine so looks like support ticket with MS.

Cheers.
My System SpecsSystem Spec
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