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Windows 7: Windows 7 64 BSOD twice a day


22 Mar 2010   #1

Windows 7 64
 
 
Windows 7 64 BSOD twice a day

Hello

I am having very frequent BSOD while using a browser or while my computer is idling.
Attached are the minidump directory contents. Any help would be greatly appreciated.

Thanks
Wayne

My System SpecsSystem Spec
.

22 Mar 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by waynel View Post
Hello

I am having very frequent BSOD while using a browser or while my computer is idling.
Attached are the minidump directory contents. Any help would be greatly appreciated.

Thanks
Wayne
The crashes were probably caused by hardware. Use these to find out what it means and how it diagnose it. http://www.sevenforums.com/crash-loc...-what-try.html

Let us know if you need help with any of this

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\030410-35287-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02ca2e50
Debug session time: Thu Mar  4 23:57:47.122 2010 (GMT-4)
System Uptime: 0 days 0:00:13.370
Loading Kernel Symbols
...............................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007b7e7c8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007b7e7c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033626f0 fffff800`02d1fa89 : fffffa80`07b7e7a0 fffffa80`0520f040 fffff8a0`00000005 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03362c10 fffff800`02c01547 : fffffa80`07b7e7a0 fffff800`02c7a5f8 fffffa80`0520f040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03362c40 fffff800`02b69b95 : fffff800`02cdc360 fffffa80`0628fd18 fffffa80`0628fd10 fffffa80`0520f040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03362c80 fffff800`02ae4161 : fffff880`01030e00 fffff800`02b69b70 fffffa80`0520f040 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03362cb0 fffff800`02d7a166 : 01ca5c40`37cc19a3 fffffa80`0520f040 00000000`00000080 fffffa80`0518b890 : nt!ExpWorkerThread+0x111
fffff880`03362d40 fffff800`02ab5486 : fffff880`03171180 fffffa80`0520f040 fffff880`0317c0c0 00000001`00580070 : nt!PspSystemThreadStartup+0x5a
fffff880`03362d80 00000000`00000000 : fffff880`03363000 fffff880`0335d000 fffff880`043db540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

1: kd> k
Child-SP          RetAddr           Call Site
fffff880`033626f0 fffff800`02d1fa89 nt!WheapCreateLiveTriageDump+0x6c
fffff880`03362c10 fffff800`02c01547 nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03362c40 fffff800`02b69b95 nt!WheapProcessWorkQueueItem+0x57
fffff880`03362c80 fffff800`02ae4161 nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03362cb0 fffff800`02d7a166 nt!ExpWorkerThread+0x111
fffff880`03362d40 fffff800`02ab5486 nt!PspSystemThreadStartup+0x5a
fffff880`03362d80 00000000`00000000 nt!KxStartSystemThread+0x16
1: kd> kc
Call Site
nt!WheapCreateLiveTriageDump
nt!WheapCreateTriageDumpFromPreviousSession
nt!WheapProcessWorkQueueItem
nt!WheapWorkQueueWorkerRoutine
nt!ExpWorkerThread
nt!PspSystemThreadStartup
nt!KxStartSystemThread
1: kd> lmtn
start             end                 module name
fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff800`02a1c000 fffff800`02a65000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff800`02a65000 fffff800`03042000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`00c5c000 fffff880`00c6c000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`00c6c000 fffff880`00c86000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cbd000 fffff880`00d01000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00d01000 fffff880`00d15000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`00d15000 fffff880`00d73000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d73000 fffff880`00da6000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00da6000 fffff880`00dbb000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00dbb000 fffff880`00dd0000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00e5b000 fffff880`00f1b000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00f1b000 fffff880`00fbf000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00fbf000 fffff880`00fce000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fce000 fffff880`00fd7000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fd7000 fffff880`00fe1000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`00fe1000 fffff880`00fee000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00fee000 fffff880`00ff5000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0104c000 fffff880`01060000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0108d000 fffff880`011ab000   iaStorV  iaStorV.sys  Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`011ab000 fffff880`011b4000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`011b4000 fffff880`011de000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`011de000 fffff880`011e9000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01217000 fffff880`013ba000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`013ba000 fffff880`013ea000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`01400000 fffff880`01416000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01425000 fffff880`01483000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`01483000 fffff880`0149d000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`0149d000 fffff880`01510000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01510000 fffff880`01521000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`01521000 fffff880`0152b000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0152b000 fffff880`01577000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`01577000 fffff880`015b1000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`015b1000 fffff880`015eb000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`016d6000 fffff880`017c8000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`017c8000 fffff880`017d0000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`017d0000 fffff880`017e2000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`017e2000 fffff880`017eb000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`017eb000 fffff880`017f9000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01803000 fffff880`01a00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`02c98000 fffff880`02db6000   dump_iaStorV dump_iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`02db6000 fffff880`02dc9000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
24 Mar 2010   #3

Windows 7 64
 
 

Many Thanks,

I tried the debugging steps that you linked to but did not identify the problem. Sending the computer back to HP for repair.

Wayne
My System SpecsSystem Spec
.


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 Windows 7 64 BSOD twice a day




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