Windows 7 Pro 64bit BSOD Firefox video playback

progressia · 23 Mar 2010

I did research and found that this forum specifically deals with Win7 and I was hoping in getting some assistance because I tried at Tomshardware forums but my thread's been in there for a good 4 days and no one bothered. My rig is less than a week old and I sometimes, at random times get unexpected system lock-ups, crashes then system reboots from BSOD. My most recent was a BSOD when I was running Winamp playing music, Zombie Panic Source game through Steam client and Firefox playing a 2min video.

My specs:

OS: Windows 7 Pro 64bit
Motherboard: Asus P7P55D Evo
CPU: Intel Core i7 860 @ 2.8GHz
RAM: OCZ Platinum Edition 4GB (2x2GB) Dual-Channel DDR3-1333MHz
HDD: Western Digital Caviar Black 7200rpm 640GB (boot-drive), Western Digital Caviar Blue 7200rpm 640GB (secondary)
GPU: Point of View GeForce 8800GTS 640MB GDDR3
Sound card: Creative SB X-Fi XtremeAudio 7.1channel
DVD Drives: LG SuperMulti DVD-RW SATA (primary), LG DVD-RW IDE drive (secondary)
PSU: OCZ ModXstream 700W
CPU Cooler: CoolerMaster Hyper 212Plus

-Note that I HAVE NOT OVERCLOCKED, haven't played with tweaks or volts or anything so core temps are fine, all in the 35'C degree range or below, only my 8800GTS is at the mid-50s'C. Everything is in stock settings. I ensure that i dont stress my PC very much (I'd run a maximum of 2 programs plus a Valve game, sometimes the game alone). From the event logs it shows that it's EventLog 6008, details attached.

Code:

Log Name: System
Source: EventLog
Date: 21-Mar-10 1:44:14 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PROGRESSIA
Description:
The previous system shutdown at 01:41:10 on ‎21/‎03/‎2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-03-21T01:44:14.000000000Z" />
<EventRecordID>9192</EventRecordID>
<Channel>System</Channel>
<Computer>PROGRESSIA</Computer>
<Security />
</System>
<EventData>
<Data>01:41:10</Data>
<Data>‎21/‎03/‎2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>4416</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA07030000001500010029000A004703DA07030000001500010029000A004703600900003C000000010000006009000000000000B0040000010000006E000000</Binary>
</EventData>
</Event>

-And another would be the BugCheck Event 1001, details attached.

Code:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 21-Mar-10 1:44:15 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PROGRESSIA
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000006f8, 0xfffff80002fe51bf). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032110-21684-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-03-21T01:44:15.000000000Z" />
<EventRecordID>9197</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>PROGRESSIA</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000006f8, 0xfffff80002fe51bf)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">032110-21684-01</Data>
</EventData>
</Event>

-The other is a Event41, Kernel-Power issue. Details attached.

Code:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 21-Mar-10 1:43:55 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: PROGRESSIA
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-03-21T01:43:55.740011000Z" />
<EventRecordID>9198</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PROGRESSIA</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">127</Data>
<Data Name="BugcheckParameter1">0x8</Data>
<Data Name="BugcheckParameter2">0x80050031</Data>
<Data Name="BugcheckParameter3">0x6f8</Data>
<Data Name="BugcheckParameter4">0xfffff80002fe51bf</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

-I did read somewhere in Tomshardware forums that some motherboards and Windows 7 in particular dislike IDE devices, my secondary DVD-RW drive is IDE and not SATA, could that be a possible reason?

-Last BSOD happened as a result of playing a video on my Firefox browser. I left CS Source run and play for nearly 4hrs straight and it didnt crash. Seems that the only culprit i can think of is videos being played on Firefox, and no it wasnt a youtube video.

Note that temperatures are excellent, and drivers are all up to date. I really appreciate your assistance in this matter, I'll be checking this thread very regularly to help in anyway I can to tackle this problem, many many thanks.

EDIT: I've uninstalled Firefox yesterday and use Google Chrome instead. Although it's more memory and power hungry than Firefox (find it weird), I've tested video playback (a couple of videos from the same site that caused the crash in Firefox) but no crashed YET!!! Still hesitant that I've solved the issue, im sure there's MOOOOORE to it. Thread still open to aid/assistance/suggestions.

usasma · 23 Mar 2010

Please provide this info: SF Diagnostic Tool

progressia · 23 Mar 2010

I'm having trouble downloading the file. It's not downloading as a .exe file, it's downloading as a .download file for some reason. I'm using Google Chrome as my browser. I also tried running the file from 'Run' and by double-clicking but it's not recognized.

progressia · 24 Mar 2010

UPDATE: Disregard the previous post, i got SF Diagnostics tools to work. I've attached the minidump files. See attached.

EDIT: In the mean time, should I run any checkdisks or memtests? If so, what are the relevant checkdisks and/or memtests i need to perform and how? Many thanks.

EDIT2: I don't know if this helps but my System Reliability Score has been SLOWLY improving yet still low (below the 5 mark), i.e. no system failures BSODs for 2days now, but Left4Dead2 did crash yesterday. Maybe thanks to removing Firefox and not using it as a browser anymore and using Chrome instead??

usasma · 24 Mar 2010

If you've gotta do something - you can run these tests:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

4 memory dump files in the upload, dated from 17 Mar to 22 Mar 10
3 different error messages (STOP 0x3B, 0x7F, 0x1)
3 different causes (memory corruption; ntkrnlmp.exe; unknown image)

This is the start (but not definite) of a pattern that indicates a hardware problem.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

Code:

phaudlwr.sys Wed May 07 05:40:14 2008 - Philips USB Audio Processing Filter - http://www.carrona.org/dvrref.html#phaudlwr.sys
SPC620.sys   Fri Sep 28 11:11:57 2007 - Philips SPC620 Camera Driver (WDM Main  Driver) - http://www.carrona.org/dvrref.html#SPC620.sys
SPC620m.sys  Fri Sep 28 11:12:03 2007 - Philips SPC620 Camera Driver (WDM Main  Driver) - http://www.carrona.org/dvrref.html#SPC620m.sys

Summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 21 21:33:28.645 2010 (GMT-4)
System Uptime: 0 days 12:30:44.675
BugCheck 3B, {c0000005, fffff80002fec32f, fffff88006a64ff0, 0}
Probably caused by : memory_corruption
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 20 21:41:53.481 2010 (GMT-4)
System Uptime: 0 days 1:14:20.257
BugCheck 7F, {8, 80050031, 6f8, fffff80002fe51bf}
Probably caused by : memory_corruption
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  RapportMgmtSer
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Mar 18 17:31:37.971 2010 (GMT-4)
System Uptime: 0 days 1:57:36.001
BugCheck 1, {7702ff2a, 0, ffff, fffff88006206ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
*** WARNING: Unable to verify timestamp for ?N?? 
*** ERROR: Module load completed but symbols could not be loaded for ?N?? 
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Mar 17 08:33:31.686 2010 (GMT-4)
System Uptime: 0 days 0:00:11.608
*** WARNING: Unable to verify timestamp for ?N?? 
*** ERROR: Module load completed but symbols could not be loaded for ?N?? 
BugCheck 7F, {8, 80050031, 6f8, fffff80002a64747}
*** WARNING: Unable to verify timestamp for Unknown_Module_fffffa80`04d37820
Probably caused by : Unknown_Image ( ______+1f04f42 )
BUGCHECK_STR:  0x7f_8

progressia · 24 Mar 2010

Hi usasma,

So, as a start, u could be saying that the old drivers of my Phillips SPC620NC webcam could be conflicting with my system memory in some way? If so, i got these drivers from the Phillips support website under the webcam Windows 7 drivers section (up to date according to the site), didn't get these from Windows Update. Also, I doubt that i have malware, I am using a full legit version of the latest ESET Smart Security 4.2.35.0 anti-virus program (which is up to date with latest signatures) and i ran multiple smart and in-depth scans of every single component with clean results.

usasma · 24 Mar 2010

I don't know what's wrong with your system.

The Phillips drivers are older. Older drivers may not be compatible with Win7. Windows 7 wasn't out in 2007.
If the Phillips people say that they are compatible - then I'd have to go with that (although there are instances of manufacturer's claiming compatibility and it's not true).

As for infections - this is another common reason for BSOD's. I don't have any evidence that your system is infected - but checking is a good idea "just in case".

progressia · 24 Mar 2010

If there is a way how can I post evidence that my system is clean, would you like to see all my scan logs (my PC is only a week old, I've ran 3 or 4 scans during this time period and I haven't downloaded anything torrents-related at this point)? Also about the drivers for my Phillips USB webcam, should I simply avoid plugging in this device from here on in and uninstall the driver i currently have? To be on the safe side.

usasma · 24 Mar 2010

No need to post it - I believe it's clean if you say so.

Remove the device and see if that stops the BSOD's
If so, remove the drivers and then reinstall them.
If it still gives problems, then it's likely that the device is bad.

progressia · 25 Mar 2010

I removed the drivers and unplugged the USB webcam for good. Ran CS Source and then L4D2 via Steam + running Google Chrome playing a video on youtube (yes i uninstalled Firefox 3.6 latest build as it was giving my BSODs on video-playback) + MSN + Winamp (playing music) and havent had any BSODs YET!! Will post back in a couple of days running the same test to see if anything comes up. Please dont close this thread just yet. If the USB webcam turns out to be the culprit then I'll simply go out and get a Windows7 CAPABLE USB Webcam and download the latest drivers without the use of the CD software that came with it.