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Windows 7: Yet another crash


27 Mar 2010   #1

Windows 7 Home Premium
 
 
Yet another crash

Hi,
So i was playing Runescape, fishing for sardines when all of a suddon, it just shuts down. I turn on my laptop and it goes into the automatic repair thing. It goes through the things, and then it comes up with the dialog box that says its a corrupted boot file and 3 repair actions have failed. I reboot and it boots in. Here is the dump files and the dialog box and my system info form DXDIAG.
Dialog:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A004E014F0
BCP2: 0000000000000000
BCP3: FFFFFFFFC0000001
BCP4: 0000000000100498
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\032810-29967-01.dmp
C:\Users\Hamish\AppData\Local\Temp\WER-70871-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Dump files and system info attached.
Windows 7 Home Premium Students Discount Download Custom Install

Any help appreciated,
-Hamish




My System SpecsSystem Spec
.

27 Mar 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by HamishWest View Post
Hi,
So i was playing Runescape, fishing for sardines when all of a suddon, it just shuts down. I turn on my laptop and it goes into the automatic repair thing. It goes through the things, and then it comes up with the dialog box that says its a corrupted boot file and 3 repair actions have failed. I reboot and it boots in. Here is the dump files and the dialog box and my system info form DXDIAG.
Dialog:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A004E014F0
BCP2: 0000000000000000
BCP3: FFFFFFFFC0000001
BCP4: 0000000000100498
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\032810-29967-01.dmp
C:\Users\Hamish\AppData\Local\Temp\WER-70871-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Dump files and system info attached.
Windows 7 Home Premium Students Discount Download Custom Install

Any help appreciated,
-Hamish
Hamish,
The probable cause of this crash was ntkrnlmp.exe which is part of your OS.
It would be a good idea to run a system file check to verify and repair your system files.
Go to search - right click to run as Administrator - type in sfc /scannow. [Make sure you have a space between sfc and / ]
Should you be overclocking STOP.
Please report back with your results.
Jan.


Code:
 
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\JMH\Desktop\032810-29967-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0281c000 PsLoadedModuleList = 0xfffff800`02a59e50
Debug session time: Sun Mar 28 12:28:55.806 2010 (GMT+11)
System Uptime: 0 days 0:00:24.991
Loading Kernel Symbols
...............................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C000021A, {fffff8a004e014f0, 0, ffffffffc0000001, 100498}
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: fffff8a004e014f0, String that identifies the problem.
Arg2: 0000000000000000, Error Code.
Arg3: ffffffffc0000001
Arg4: 0000000000100498
Debugging Details:
------------------
 
BUGCHECK_STR:  0xc000021a_0
ERROR_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.
EXCEPTION_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.
EXCEPTION_PARAMETER1:  fffff8a004e014f0
EXCEPTION_PARAMETER2:  0000000000000000
EXCEPTION_PARAMETER3:  ffffffffc0000001
EXCEPTION_PARAMETER4: 100498
ADDITIONAL_DEBUG_TEXT:  initial session process or
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff80002cea1ee to fffff8000288df00
STACK_TEXT:  
fffff880`037d14e8 fffff800`02cea1ee : 00000000`0000004c 00000000`c000021a fffff880`037d1608 fffffa80`0333c8a0 : nt!KeBugCheckEx
fffff880`037d14f0 fffff800`02ada081 : fffffa80`0336b836 fffff880`037d1ca0 00000000`00000100 fffffa80`0337bb60 : nt!PoShutdownBugCheck+0xae
fffff880`037d1570 fffff800`028da544 : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`005bf601 : nt!ExpSystemErrorHandler2+0x5e1
fffff880`037d17a0 fffff800`02cbd4b1 : 00000000`c000021a 00000000`00000004 00000000`00000001 fffff880`037d1b58 : nt!ExpSystemErrorHandler+0xd4
fffff880`037d17e0 fffff800`02cbed23 : 00000000`c000021a fffffa80`00000004 fffff8a0`00000001 fffff880`037d1b58 : nt!ExpRaiseHardError+0xe1
fffff880`037d1b10 fffff800`0288d153 : fffffa80`02a2d250 00000000`00000001 00000000`005bf678 fffff800`02ba1094 : nt!NtRaiseHardError+0x1a1
fffff880`037d1bb0 00000000`779511ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`005bf658 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779511ea
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!ExpSystemErrorHandler2+5e1
fffff800`02ada081 cc              int     3
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  nt!ExpSystemErrorHandler2+5e1
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Mar 2010   #3

Windows 7 Home Premium
 
 

Hi,
I assume you mean search on the start menu? I right click, and no admin, i put in the command and cmd line flash for a second and nothing happens,
-Hamish
My System SpecsSystem Spec
.


27 Mar 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by HamishWest View Post
Hi,
I assume you mean search on the start menu? I right click, and no admin, i put in the command and cmd line flash for a second and nothing happens,
-Hamish

lets try that again

type cmd in the search field and hit enter

right click the bar on the top and click "run as admin" (can also be accessed in start>all programs>accessories>cmd)

type sfc /scannow (note the space between sfc and "/")

Let us know i fyou need help with any of this

Ken
My System SpecsSystem Spec
27 Mar 2010   #5

Windows 7 Home Premium
 
 

Now its working, tell you the results soon.
-Hamish
My System SpecsSystem Spec
27 Mar 2010   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by HamishWest View Post
Now its working, tell you the results soon.
-Hamish
We will be here



ken
My System SpecsSystem Spec
27 Mar 2010   #7

Windows 7 Home Premium
 
 

Result:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>
My System SpecsSystem Spec
Reply

 Yet another crash




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