| Windows 7: Windows 7 Crashing while browsing |
28 Mar 2010
|
#1 | | |
Windows 7 Crashing while browsing Hi,
My Windows 7 home premium is crashing while browsing very frequently. I have Chrome set as my default browser and windows i fully updates. I tried installing Windows 7 as an upgrade and also by wiping the hard disk before, but I still have the same problem.
Also, i have to point out that I have the aBit airpace wireless card, and that doesn't support Windows 7, but I searched forums, and people said I could use a different driver for it and the internet will work, and so I did. I'm using the Atheros AR5006X Wireless Network Adapter (so is listed under Device Manager). But I doubt this is the problem.
-more details while browsing-
When 7 crashes,
the crash start by me not being able to close the tabs. I click on the x button but they don't close. Pages start taking a lot of time to load, and are stuck so I have to close the browser, wait some time, and fire it back up.
When it crashes then I have to wait some time for the browser to be able to start up again.
.. and this happens with both Chrome and Firefox. And IE too, but i'm not sure about that one.
Also, usually Windows Media Player start to skip when the crash start to occur.
I'd really like some help because it's driving me crazy,
thanks!
Last edited by iwillthinkof; 28 Mar 2010 at 02:38 AM..
Reason: more details
| My System Specs |
| System Manufacturer/Model Number Scan 2004-I Intel Dual Core Desktop OS Windows 7 CPU Pentium(R) Dual-Core CPU E5300 @ 2.60GHz Memory 2.00GB Graphics Card nVidia 9500GT Monitor(s) Displays 19" Viewsonic VA1926 TFT Wide Keyboard Lexma LK6400 Black Waterproof PS2 Mouse Lexma M228 Silver/Black Optical Mouse PSU 600VA CENTRALION BLAZER VISTA (With LCD) Other Info I took some from the invoice of the purchase of the computer, and some from Computer> Properties. |
28 Mar 2010
|
#2 | | Win 7 Ultimate 64-bit. SP1. |

Quote: Originally Posted by iwillthinkof Hi,
My Windows 7 home premium is crashing while browsing very frequently. I have Chrome set as my default browser and windows i fully updates. I tried installing Windows 7 as an upgrade and also by wiping the hard disk before, but I still have the same problem.
Also, i have to point out that I have the aBit airpace wireless card, and that doesn't support Windows 7, but I searched forums, and people said I could use a different driver for it and the internet will work, and so I did. I'm using the Atheros AR5006X Wireless Network Adapter (so is listed under Device Manager). But I doubt this is the problem.
-more details while browsing-
When 7 crashes,
the crash start by me not being able to close the tabs. I click on the x button but they don't close. Pages start taking a lot of time to load, and are stuck so I have to close the browser, wait some time, and fire it back up.
When it crashes then I have to wait some time for the browser to be able to start up again.
.. and this happens with both Chrome and Firefox. And IE too, but i'm not sure about that one.
Also, usually Windows Media Player start to skip when the crash start to occur.
I'd really like some help because it's driving me crazy,
thanks! Hi & welcome to Seven Forums. We require the dmp files. Please read the link to follow instructions on how to do so. [1 - Novice] How to ask for help with a BSOD problem We look forward to receiving same to allow us to better help you. Your System Specs also need to be filled in please. Jan. | My System Specs | | System Manufacturer/Model Number LAPTOP. HP Pavilion dv7-4010TX . OS Win 7 Ultimate 64-bit. SP1. CPU Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.] Memory 8 DDR 3 RAM. 1066MHZ Graphics Card ATI 1024 MB. DDR3. Radeon HD5650 Monitor(s) Displays 17.3" High Definition Brightview LCD. LED Backlit. Screen Resolution 1600 x 900. Mouse Logitech Anywhere mouse. MX. Case Laptop / notebook. Hard Drives 640GB Internet Speed ADSL [ but too slow ] |
29 Mar 2010
|
#3 | | |
Hey,
thank you for your reply. I attached minidump here, and I'll go fill in my system specs to the best of my ability. | My System Specs | | System Manufacturer/Model Number Scan 2004-I Intel Dual Core Desktop OS Windows 7 CPU Pentium(R) Dual-Core CPU E5300 @ 2.60GHz Memory 2.00GB Graphics Card nVidia 9500GT Monitor(s) Displays 19" Viewsonic VA1926 TFT Wide Keyboard Lexma LK6400 Black Waterproof PS2 Mouse Lexma M228 Silver/Black Optical Mouse PSU 600VA CENTRALION BLAZER VISTA (With LCD) Other Info I took some from the invoice of the purchase of the computer, and some from Computer> Properties. |
29 Mar 2010
|
#4 | | Windows 7 Ultimate The Southern Hinterlands |
this is most likely caused by a driver that's not compatible with Windows 7. Here's the details from the Windows Debugging Tools help file.
Bug Check 0x18: REFERENCE_BY_POINTER
The REFERENCE_BY_POINTER bug check has a value of 0x00000018. This indicates that the reference count of an object is illegal for the current state of the object.
Parameters
The following parameters are displayed on the blue screen.
Parameter Description
1 Object type of the object whose reference count is being lowered.
2 Object whose reference count is being lowered.
3 Reserved
4 Reserved
Cause
The reference count of an object is illegal for the current state of the object. Each time a driver uses a pointer to an object, the driver calls a kernel routine to increase the reference count of the object by one. When the driver is done with the pointer, the driver calls another kernel routine to decrease the reference count by one.
Drivers must match calls to the routines that increase (reference) and decrease (dereference) the reference count. This bug check is caused by an inconsistency in the object’s reference count. Typically, the inconsistency is caused by a driver that decreases the reference count of an object too many times, making extra calls that dereference the object. This bug check can occur because an object's reference count goes to zero while there are still open handles to the object. It might also occur when the object’s reference count drops below zero, whether or not there are open handles to the object. | My System Specs | | System Manufacturer/Model Number ASUSTeK Computer INC. CM5675 OS Windows 7 Ultimate CPU Core(TM) i5 CPU 650 @ 3.20GHz Motherboard ASUSTeK Computer INC. CM5675 Memory 6.00 GB Graphics Card Intel(R) HD Graphics Sound Card Intel HD integtrated Monitor(s) Displays Samsung 24' Screen Resolution 1900/1020 Hard Drives (1) INTEL SSD SA2M120G2GC ATA Device (2) ST31000528AS ATA Device Internet Speed 30mb |
29 Mar 2010
|
#5 | | |
Thanks,
that's very helpful as now I know what the problem is.
But if you don't mind I have a few more questions:
If I Format my drive, and let Windows 7 install it's own drivers, then all drivers are compatible. Right?
But the wireless driver doesn't install, so I had to search google to find another driver (because the orignal aBit Airpace doesn't work) and installed it. People said it worked fine. So If I'm blaming the crashes on this driver now, what can I do?
Thanks a lot! | My System Specs | | System Manufacturer/Model Number Scan 2004-I Intel Dual Core Desktop OS Windows 7 CPU Pentium(R) Dual-Core CPU E5300 @ 2.60GHz Memory 2.00GB Graphics Card nVidia 9500GT Monitor(s) Displays 19" Viewsonic VA1926 TFT Wide Keyboard Lexma LK6400 Black Waterproof PS2 Mouse Lexma M228 Silver/Black Optical Mouse PSU 600VA CENTRALION BLAZER VISTA (With LCD) Other Info I took some from the invoice of the purchase of the computer, and some from Computer> Properties. |
29 Mar 2010
|
#6 | | Windows 7 Ultimate The Southern Hinterlands |
The easiest solution would be to find an adapter that is supported by Windows 7.. I know that this is probably not the answer that you were hoping for.... | My System Specs | | System Manufacturer/Model Number ASUSTeK Computer INC. CM5675 OS Windows 7 Ultimate CPU Core(TM) i5 CPU 650 @ 3.20GHz Motherboard ASUSTeK Computer INC. CM5675 Memory 6.00 GB Graphics Card Intel(R) HD Graphics Sound Card Intel HD integtrated Monitor(s) Displays Samsung 24' Screen Resolution 1900/1020 Hard Drives (1) INTEL SSD SA2M120G2GC ATA Device (2) ST31000528AS ATA Device Internet Speed 30mb |
29 Mar 2010
|
#7 | | |
Oh, okay. Thanks.
So you're 100% sure the problem is the wireless card's driver? | My System Specs | | System Manufacturer/Model Number Scan 2004-I Intel Dual Core Desktop OS Windows 7 CPU Pentium(R) Dual-Core CPU E5300 @ 2.60GHz Memory 2.00GB Graphics Card nVidia 9500GT Monitor(s) Displays 19" Viewsonic VA1926 TFT Wide Keyboard Lexma LK6400 Black Waterproof PS2 Mouse Lexma M228 Silver/Black Optical Mouse PSU 600VA CENTRALION BLAZER VISTA (With LCD) Other Info I took some from the invoice of the purchase of the computer, and some from Computer> Properties. |
29 Mar 2010
|
#8 | | Windows 7 Ultimate The Southern Hinterlands |
It looks like it, as you tried to use a driver not specifically designed for the card, but NOTHING is 100%... | My System Specs | | System Manufacturer/Model Number ASUSTeK Computer INC. CM5675 OS Windows 7 Ultimate CPU Core(TM) i5 CPU 650 @ 3.20GHz Motherboard ASUSTeK Computer INC. CM5675 Memory 6.00 GB Graphics Card Intel(R) HD Graphics Sound Card Intel HD integtrated Monitor(s) Displays Samsung 24' Screen Resolution 1900/1020 Hard Drives (1) INTEL SSD SA2M120G2GC ATA Device (2) ST31000528AS ATA Device Internet Speed 30mb |
29 Mar 2010
|
#9 | | |
Okay.
Thanks a lot | My System Specs | | System Manufacturer/Model Number Scan 2004-I Intel Dual Core Desktop OS Windows 7 CPU Pentium(R) Dual-Core CPU E5300 @ 2.60GHz Memory 2.00GB Graphics Card nVidia 9500GT Monitor(s) Displays 19" Viewsonic VA1926 TFT Wide Keyboard Lexma LK6400 Black Waterproof PS2 Mouse Lexma M228 Silver/Black Optical Mouse PSU 600VA CENTRALION BLAZER VISTA (With LCD) Other Info I took some from the invoice of the purchase of the computer, and some from Computer> Properties. |
29 Mar 2010
|
#10 | | Win 7 Ultimate 64-bit. SP1. |

Quote: Originally Posted by iwillthinkof Okay.
Thanks a lot  iwillthinkof, Good luck. Please post back with your results. Also thanks for filling in your system specs. | My System Specs | | System Manufacturer/Model Number LAPTOP. HP Pavilion dv7-4010TX . OS Win 7 Ultimate 64-bit. SP1. CPU Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.] Memory 8 DDR 3 RAM. 1066MHZ Graphics Card ATI 1024 MB. DDR3. Radeon HD5650 Monitor(s) Displays 17.3" High Definition Brightview LCD. LED Backlit. Screen Resolution 1600 x 900. Mouse Logitech Anywhere mouse. MX. Case Laptop / notebook. Hard Drives 640GB Internet Speed ADSL [ but too slow ] Windows 7 Crashing while browsing problems? All times are GMT -5. The time now is 08:42 PM. | |