Windows crashes 4-5 times a day due to ntkrnlpa.exe

robinsaini · 29 Mar 2010

Hi,
I have been using Windows 7Ultimate Ultimate for lat 6 months...I use my wireless IDEA Net setter to access internet.The device is made by HUAWAI Technologies Co. Ltd. and i have later drivers for win 7 released by them.

My usage of Internet is approx 15-18hrs a day and after usage of couple of hours ...the net connection automatically goes.[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.gif[/IMG]
Even if i unplug & plug device again it does not start and few applications or sometime computer hangs. I have 2 forcibly [IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]restart the computer which again takes ages as...while shutting down it gives messages stopping services which is displayed for a long time post which it shuts down and restarts with a window says “Safe mode/network/ and start windows normally).

Reboot times differ but every time is close to 42415 seconds …and the nagging error comes that windows has recovered from unexpected error ..Details attached.
All drivers related to wireless/network are already installed but still I have to forcefully SHUT DOWN my laptop minimum 4-5 times in day.[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif[/IMG]

I am attaching Physical dump files...do let me know why it’s happening and what is solution for same...I have all drivers up to date..still cant figure out..wts' wrong
Laptop Configuration:-
HP Pavillion Dv 6000
Intel Core 2 duo T 5550 @ 1.83 Ghz
3 GB RAM

Thank You very much in advcance...
Rds
Robin Saini[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image005.gif[/IMG]

zigzag3143 · 29 Mar 2010

robinsaini said:

Hi,
I have been using Windows 7Ultimate Ultimate for lat 6 months...I use my wireless IDEA Net setter to access internet.The device is made by HUAWAI Technologies Co. Ltd. and i have later drivers for win 7 released by them.

My usage of Internet is approx 15-18hrs a day and after usage of couple of hours ...the net connection automatically goes.[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.gif[/IMG]
Even if i unplug & plug device again it does not start and few applications or sometime computer hangs. I have 2 forcibly [IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]restart the computer which again takes ages as...while shutting down it gives messages stopping services which is displayed for a long time post which it shuts down and restarts with a window says “Safe mode/network/ and start windows normally).

Reboot times differ but every time is close to 42415 seconds …and the nagging error comes that windows has recovered from unexpected error ..Details attached.
All drivers related to wireless/network are already installed but still I have to forcefully SHUT DOWN my laptop minimum 4-5 times in day.[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif[/IMG]

I am attaching Physical dump files...do let me know why it’s happening and what is solution for same...I have all drivers up to date..still cant figure out..wts' wrong
Laptop Configuration:-
HP Pavillion Dv 6000
Intel Core 2 duo T 5550 @ 1.83 Ghz
3 GB RAM

Thank You very much in advcance...
Rds
Robin Saini[IMG]file:///C:/Users/ROBINS%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image005.gif[/IMG]

These were all caused by a device driver. From your explanation of the wifi problem I might suspect that. I would download and install a fresh driver for the wifi and run a system file check to verify and repair your system files

to run a system file check type cmd>right click and run as admin >sfc /scannow (not the space between sfc and "/")

Also your video driver is almost three years old and needs to be updated.

If you are overclocking STOP
If you have a raid update its driver

Let us know if you need help with any of this

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\mini dump\032810-27705-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a15000 PsLoadedModuleList = 0x82b5d810
Debug session time: Sat Mar 27 17:59:26.506 2010 (GMT-4)
System Uptime: 0 days 5:04:05.534
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 258, 84fe9020, 82b3bb24}

Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 84fe9020, The thread currently holding on to the Pnp lock.
Arg4: 82b3bb24

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  84fe9020

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a83b15 to 82a7c966

STACK_TEXT:  
8cf17a20 82a83b15 84fe9020 00000000 807c5120 nt!KiSwapContext+0x26
8cf17a58 82a82403 84fe90e0 84fe9020 8cf17b30 nt!KiSwapThread+0x266
8cf17a80 82a7c2cf 84fe9020 84fe90e0 00000000 nt!KiCommitThreadWait+0x1df
8cf17afc 82bf1ef9 8cf17b30 00000000 00000000 nt!KeWaitForSingleObject+0x393
8cf17b40 82bc8b3d 8a261498 00000000 8a2576b0 nt!IopSynchronousCall+0xdc
8cf17b98 82cd3aae 8a261498 00000017 8a2576b0 nt!IopRemoveDevice+0xd4
8cf17bc0 82bc8945 be1b8818 00000000 8cf17c04 nt!PnpSurpriseRemoveLockedDeviceNode+0x101
8cf17bd0 82bc88b7 00000003 00000000 00000000 nt!PnpDeleteLockedDeviceNode+0x21
8cf17c04 82bc7e76 858db4b0 be1b8818 00000003 nt!PnpDeleteLockedDeviceNodes+0x4c
8cf17cc4 82bca210 8cf17cf4 00000000 ade90f50 nt!PnpProcessQueryRemoveAndEject+0x586
8cf17cdc 82bcbd58 00000000 86f32098 84fe9020 nt!PnpProcessTargetDeviceEvent+0x38
8cf17d00 82a82f2b 86f32098 00000000 84fe9020 nt!PnpDeviceEventWorker+0x216
8cf17d50 82c2366d 00000001 aa4513b3 00000000 nt!ExpWorkerThread+0x10d
8cf17d90 82ad50d9 82a82e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .thread 0xffffffff84fe9020 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+26
82a7c966 8b2c24          mov     ebp,dword ptr [esp]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0x9F_nt!KiSwapContext+26

BUCKET_ID:  0x9F_nt!KiSwapContext+26

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 84fe9020, The thread currently holding on to the Pnp lock.
Arg4: 82b3bb24

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  84fe9020

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a83b15 to 82a7c966

STACK_TEXT:  
8cf17a20 82a83b15 84fe9020 00000000 807c5120 nt!KiSwapContext+0x26
8cf17a58 82a82403 84fe90e0 84fe9020 8cf17b30 nt!KiSwapThread+0x266
8cf17a80 82a7c2cf 84fe9020 84fe90e0 00000000 nt!KiCommitThreadWait+0x1df
8cf17afc 82bf1ef9 8cf17b30 00000000 00000000 nt!KeWaitForSingleObject+0x393
8cf17b40 82bc8b3d 8a261498 00000000 8a2576b0 nt!IopSynchronousCall+0xdc
8cf17b98 82cd3aae 8a261498 00000017 8a2576b0 nt!IopRemoveDevice+0xd4
8cf17bc0 82bc8945 be1b8818 00000000 8cf17c04 nt!PnpSurpriseRemoveLockedDeviceNode+0x101
8cf17bd0 82bc88b7 00000003 00000000 00000000 nt!PnpDeleteLockedDeviceNode+0x21
8cf17c04 82bc7e76 858db4b0 be1b8818 00000003 nt!PnpDeleteLockedDeviceNodes+0x4c
8cf17cc4 82bca210 8cf17cf4 00000000 ade90f50 nt!PnpProcessQueryRemoveAndEject+0x586
8cf17cdc 82bcbd58 00000000 86f32098 84fe9020 nt!PnpProcessTargetDeviceEvent+0x38
8cf17d00 82a82f2b 86f32098 00000000 84fe9020 nt!PnpDeviceEventWorker+0x216
8cf17d50 82c2366d 00000001 aa4513b3 00000000 nt!ExpWorkerThread+0x10d
8cf17d90 82ad50d9 82a82e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .thread 0xffffffff84fe9020 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+26
82a7c966 8b2c24          mov     ebp,dword ptr [esp]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0x9F_nt!KiSwapContext+26

BUCKET_ID:  0x9F_nt!KiSwapContext+26

Followup: MachineOwner
---------

OLD DRIVER THAT NEED TO BE UPDATED

Code:

secdrv.SYS        0x98cb3000    0x98cbd000    0x0000a000    0x45080528    9/13/2006 9:18:32 AM                        
rixdptsk.sys        0x944e4000    0x94535000    0x00051000    0x455a6ed7    11/14/2006 9:35:19 PM                        
rimsptsk.sys        0x944d0000    0x944e4000    0x00014000    0x45b5bbe3    1/23/2007 3:40:19 AM                        
rimmptsk.sys        0x944c1000    0x944d0000    0x0000f000    0x45dfd03d    2/24/2007 1:42:21 AM                        
HpqRemHid.sys        0x94535000    0x94536c00    0x00001c00    0x4694f78d    7/11/2007 11:30:21 AM                        
nvlddmkm.sys        0x92022000    0x92767ea0    0x00745ea0    0x46f1ebb3    9/19/2007 11:40:35 PM                        
ewusbmdm.sys        0x97bdc000    0x97bf4d00    0x00018d00    0x47dddff7    3/16/2008 11:05:27 PM                        
smserial.sys        0x97a28000    0x97b3c000    0x00114000    0x48dc9c0a    9/26/2008 4:23:38 AM

jcgriff2 · 29 Mar 2010

Hi -

I would add these 2 to the drivers that need updating list -

Code:

netw5v32.sys Thu Mar 26 12:10:37 2009 (49CBA8FD) - Intel wifi
Rt86win7.sys Fri May 22 10:52:05 2009 (4A16BC15) - Realtek Ethernet

Intel --> Intel® Driver Update Utility for Intel® wireless adapters - Check for the latest driver

Realtek --> Realtek

Also, you have either Norton Internet Security or N360 installed -- remove it w/ the Norton Removal tool. Download NRT to desktop. RIGHT-click, select "Run as Administrator. Re-boot upon completion to allow the removal of boot and kernel mode drivers.

ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Install MSE --> http://www.microsoft.com/Security_Essentials/

Finally - but really a primary issue - you do not have any Windows Updates installed that I can see based on the date of the DirectX Graphics Kernel. After removal of NIS/ N360 - check Windows Updates -

www.update.microsoft.com

Validate your OS --> www.microsoft.com/genuine

Regards. . .

jcgriff2

.

robinsaini · 29 Mar 2010

Thanks friends..

I updated Wifi drivers but can't find exact link to Realtek drivers.Auto update states that it's latest version installed.Can u help me on same ?

Also can you help me which all drivers i need to upgrade..as I cant figure out with below short names...

Attached report from windows 7 upgrade advisor..and image of realtek..It might help u in some way to solve my problem..

lastly, I validated windows..I have a original copy as have purchased from a trustworthy vendor.

Rds
Robin saini

secdrv.SYS 0x98cb3000 0x98cbd000 0x0000a000 0x45080528 9/13/2006 9:18:32 AM
rixdptsk.sys 0x944e4000 0x94535000 0x00051000 0x455a6ed7 11/14/2006 9:35:19 PM
rimsptsk.sys 0x944d0000 0x944e4000 0x00014000 0x45b5bbe3 1/23/2007 3:40:19 AM
rimmptsk.sys 0x944c1000 0x944d0000 0x0000f000 0x45dfd03d 2/24/2007 1:42:21 AM
HpqRemHid.sys 0x94535000 0x94536c00 0x00001c00 0x4694f78d 7/11/2007 11:30:21 AM
nvlddmkm.sys 0x92022000 0x92767ea0 0x00745ea0 0x46f1ebb3 9/19/2007 11:40:35 PM
ewusbmdm.sys 0x97bdc000 0x97bf4d00 0x00018d00 0x47dddff7 3/16/2008 11:05:27 PM
smserial.sys 0x97a28000 0x97b3c000 0x00114000 0x48dc9c0a 9/26/2008 4:23:38 AM

robinsaini · 29 Mar 2010

Downloaded a Driver Updated Pro..and here is list of drivers report which it generated...

robinsaini · 29 Mar 2010

Laptop crashed again few hours back..attached is dump files for same.Do let me know how to tackle the problem.

Plz plz plz....

robinsaini · 29 Mar 2010

Dump file created few mins back....

Also Jcgriff2, removed Norton Internet security and installed Microsoft Security essential tool...Do I again install Norton as need a antivirus for my PC..

zigzag3143 · 29 Mar 2010

robinsaini said:

Laptop crashed again few hours back..attached is dump files for same.Do let me know how to tackle the problem.

Plz plz plz....

This minidump is only 82 bits must be corrupt. try uploading it again

Ken

robinsaini · 29 Mar 2010

hey Ken

Attached updated mini dump files.

robinsaini · 30 Mar 2010

Hi Guys,
Any update as my crashes are still going on .......