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Windows 7: BSOD- Help needed Dumps inside

29 Mar 2010   #1
cerveza1980

windows 7 Ultimate 64
 
 
BSOD- Help needed Dumps inside

I have a Dell D620 running windows 7. In the past couple months I have had a handful of BSOD's at start up. The sign in page comes up and boom Blue Screen. Attached are the dump files.

32 bit OS
Core2 Duo
4GB ram


My System SpecsSystem Spec
.

29 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cerveza1980 View Post
I have a Dell D620 running windows 7. In the past couple months I have had a handful of BSOD's at start up. The sign in page comes up and boom Blue Screen. Attached are the dump files.

32 bit OS
Core2 Duo
4GB ram
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\032710-18330-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82c4b000 PsLoadedModuleList = 0x82d93810
Debug session time: Sat Mar 27 17:58:18.579 2010 (GMT-4)
System Uptime: 0 days 0:00:19.685
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\system32\DRIVERS\ndiscdp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ndiscdp.sys
*** ERROR: Module load completed but symbols could not be loaded for ndiscdp.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, 9844c95a}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.
OLD DRIVERS THAT NEED TO BE UPDATED
Code:
HSX_CNXT.sys        0x96b19000    0x96bcf000    0x000b6000    0x438fa5f5    12/1/2005 9:40:05 PM                        
HSXHWAZL.sys        0x93783000    0x937bd000    0x0003a000    0x438fa5fa    12/1/2005 9:40:10 PM                        
HSX_DPV.sys        0x96a22000    0x96b19000    0x000f7000    0x438fa624    12/1/2005 9:40:52 PM                        
ndiscdp.sys    ndiscdp.sys+195a    0x9844b000    0x9844f180    0x00004180    0x48970848    8/4/2008 9:46:48 AM                        
dne2000.sys        0x92379000    0x92397e80    0x0001ee80    0x4918d8e9    11/10/2008 8:59:21 PM                        
nvlddmkm.sys        0x9121f000    0x91951100    0x00732100    0x49b11b66    3/6/2009 8:47:34 AM                        
CdpPacket.sys        0x937db000    0x937e3ae0    0x00008ae0    0x49b185fc    3/6/2009 4:22:20 PM                        
b57nd60x.sys        0x92277000    0x922b3000    0x0003c000    0x49f44256    4/26/2009 7:15:34 AM
My System SpecsSystem Spec
29 Mar 2010   #3
cerveza1980

windows 7 Ultimate 64
 
 

I will try what you suggested. I don't think you were insinuating that my copy is not genuine but it is and validated. It is my work lap top.

Some of the drivers that need updating are cisco drivers and I am fairly certain there is no updated version; Which sucks. I already know the CdpPacket.sys one is not compatible but it is required for apps that I must run.

I ran the sfc.exe cmd and will hope that this helps. otherwise I will have to wipe my lap top clean again. My supervisor allowed for our MSDN subscription to expire. So finding support with Microsoft will not be easy.

Edit: Thanks for the quick reply!
My System SpecsSystem Spec
.


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 BSOD- Help needed Dumps inside




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