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Windows 7: Crashes on 64bit

30 Mar 2010   #1

Windows 7 Ultimate 64 bit
 
 
Crashes on 64bit

On 3/23 I installed Realtek Audio HiDef Driver R2.42 and my system started to crash. I had been up on original Microsoft drivers with no issues (except that recording devices are disabled). I had also downloaded Pandora One 24 demo.
With the crashes I uninstalled Pandora One. Still crashing two days later. On 3/26 I then went to rollback to the Microsoft drivers and lo and behold, it was Realtek drivers. Stupid me I didn't get the version. I then went and did an Update Driver and I'm getting Realtek 2/8/2010 version 6.0.1.6043. I'm still crashing (5 times on 3/28). I went to Realtek's site and downloaded a newer version R2.45. I've been crashing at least once a day if not more.
I'm including the latest dmp from today and the two xml files of my system info. I have dmps and xml's from 3/25.
Now I'm suspecting Realtek as it was the latest add and all the posts on Realtek drivers. But any help is appreciated. especially recommendations.

My System SpecsSystem Spec
.

30 Mar 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by CarlCP View Post
On 3/23 I installed Realtek Audio HiDef Driver R2.42 and my system started to crash. I had been up on original Microsoft drivers with no issues (except that recording devices are disabled). I had also downloaded Pandora One 24 demo.
With the crashes I uninstalled Pandora One. Still crashing two days later. On 3/26 I then went to rollback to the Microsoft drivers and lo and behold, it was Realtek drivers. Stupid me I didn't get the version. I then went and did an Update Driver and I'm getting Realtek 2/8/2010 version 6.0.1.6043. I'm still crashing (5 times on 3/28). I went to Realtek's site and downloaded a newer version R2.45. I've been crashing at least once a day if not more.
I'm including the latest dmp from today and the two xml files of my system info. I have dmps and xml's from 3/25.
Now I'm suspecting Realtek as it was the latest add and all the posts on Realtek drivers. But any help is appreciated. especially recommendations.
Hi CarlCP,
The latest dmp files weren't included.
Please check this link to show you what to do - http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
31 Mar 2010   #3

Windows 7 Ultimate 64 bit
 
 
oops, attached now

Thought they were attached. Here they are
My System SpecsSystem Spec
.


31 Mar 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hi CarlCP,
Have you a back up of your OS? If not make a restore point & back up.
Have you a Win 7 DVD?
You should do the above before continuing with the link below -

Using Driver Verifier to identify issues with Drivers


Good luck & please report back with your results.
Jan.
My System SpecsSystem Spec
01 Apr 2010   #5

Windows 7 Ultimate 64 bit
 
 

I don't have a backup but I will. Good thing to do with all the BSOD's anyway.
I DO have a Win 7 DVD
Reading about Driver Verifier there is some bad experience with it. Is that old versions. What expectations should I have with it? Are there other options to get to the root?
Carl
My System SpecsSystem Spec
01 Apr 2010   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by CarlCP View Post
I don't have a backup but I will. Good thing to do with all the BSOD's anyway.
I DO have a Win 7 DVD
Reading about Driver Verifier there is some bad experience with it. Is that old versions. What expectations should I have with it? Are there other options to get to the root?
Carl
The advice that you were given re Driver Verifier is the suggested course of action. It is up to you to decide to continue or not.
My System SpecsSystem Spec
03 Apr 2010   #7

Windows 7 Ultimate 64 bit
 
 

I'm running verifier now.
The link Using Driver Verifier to identify issues with Drivers mentions to zip up the memory dump file. Is this the same dump file in the Windows\minidump directory or is there another one?
My System SpecsSystem Spec
03 Apr 2010   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by CarlCP View Post
I'm running verifier now.
The link Using Driver Verifier to identify issues with Drivers mentions to zip up the memory dump file. Is this the same dump file in the Windows\minidump directory or is there another one?
Carl CP,
You say that you are currently running Driver Verifier........... Note where the instructions say -

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you are still not clear please let us know.
My System SpecsSystem Spec
03 Apr 2010   #9

XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
 
 

Could you please upload all of the minidump files located in C:\Windows\Minidump? I'd like to see if usbhub.sys is the probable cause of all of them. That is, of course, if the Driver Verifier doesn't give us any answers.
My System SpecsSystem Spec
03 Apr 2010   #10

Windows 7 Ultimate 64 bit
 
 

JMH,
Sorry, my statement was unclear. What I meant to say was that I followed the instructions in using verifier, following the link and instructions of Capt Jack Sparrow. What I was asking is, once the system crashes, what dump file, where is it. I'm assuming it is in the \windows\minidump directory still?
To both JMH and DT Roberts.
I have had two crashes with Verifier enabled. I am attaching a zip with all of the dump files in my \windows\minidump directory. The last two, 6:14 PM and 11:36 PM on 4/3/2010 are with Verifier enabled.
Let me know if there is another dump file I should be providing.
Carl
My System SpecsSystem Spec
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