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Windows 7: Crashes/Freezing with BSOD in Games and Windows

31 Mar 2010   #1
msane

Windows 7 Professional 64-bit
 
 
Crashes/Freezing with BSOD in Games and Windows

I've been having a bunch of trouble with locking up and blue screens on a new PC I just built a week ago. Here are my specs:

AMD ATHLON II X3 435 AM3
ASUS M4A78LT-M LE AMD760G
4GB GSKILL F3-12800CL9D-4GBNQ
XFX RADEON 5770
500G CAVIAR BLUE WD SATA
CORSAIR 550VX 550W
Windows 7 Professional 64-bit

It ran flawlessly for about a day, but then after showing some pictures on my TV over HDMI and then going into the menu to switch the display back to my monitor Windows froze up. Restarted, and then had like 1-2 hours where right after it got into Windows it would freeze or blue screen after 1-2 minutes, no matter what kind of activity I did (even froze once on the login screen).

I couldn't always catch what the message on the blue screen was, but one was "BAD_POOL_CALL" and the other was "Memory Management".

My drivers are all up to date, as far as I can tell, and the freezing has been happening both in games and out of them. But sometimes the system will go a long time with no blue screens/freezing, I'll play Torchlight or Dawn of War and then wham - BS or freeze.

I do have onboard video with my MB - could that be interfering with things? I also hear kind of a lot of audio "pops" which led me to think it could be sound related, but those drivers are the latest from ASUS's site (onboard sound).

I ran memtest86+ overnight and it did 7 passes with 0 errors. I thought it might be bad memory though because when I took 1 stick out I was able to play games for an hour and a half with no issues.

I attached two of the .dmp files in a zip. The rest must have gotten trashed through the many restarts and restores.

I'm pretty stumped, but I hope it's just a driver conflict and not bad hardware.

Any ideas?


My System SpecsSystem Spec
.

31 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by msane View Post
I've been having a bunch of trouble with locking up and blue screens on a new PC I just built a week ago. Here are my specs:

AMD ATHLON II X3 435 AM3
ASUS M4A78LT-M LE AMD760G
4GB GSKILL F3-12800CL9D-4GBNQ
XFX RADEON 5770
500G CAVIAR BLUE WD SATA
CORSAIR 550VX 550W
Windows 7 Professional 64-bit

It ran flawlessly for about a day, but then after showing some pictures on my TV over HDMI and then going into the menu to switch the display back to my monitor Windows froze up. Restarted, and then had like 1-2 hours where right after it got into Windows it would freeze or blue screen after 1-2 minutes, no matter what kind of activity I did (even froze once on the login screen).

I couldn't always catch what the message on the blue screen was, but one was "BAD_POOL_CALL" and the other was "Memory Management".

My drivers are all up to date, as far as I can tell, and the freezing has been happening both in games and out of them. But sometimes the system will go a long time with no blue screens/freezing, I'll play Torchlight or Dawn of War and then wham - BS or freeze.

I do have onboard video with my MB - could that be interfering with things? I also hear kind of a lot of audio "pops" which led me to think it could be sound related, but those drivers are the latest from ASUS's site (onboard sound).

I ran memtest86+ overnight and it did 7 passes with 0 errors. I thought it might be bad memory though because when I took 1 stick out I was able to play games for an hour and a half with no issues.

I attached two of the .dmp files in a zip. The rest must have gotten trashed through the many restarts and restores.

I'm pretty stumped, but I hope it's just a driver conflict and not bad hardware.

Any ideas?
These crashes were caused by hardware. use these instruction to find out what it means and try to fix it. http://www.sevenforums.com/crash-loc...-what-try.html

Also since your video driver was loaded during the crash I would un-install this driver and install a fresh copy.

Let us know if you need some help

Ken


Code:
032910-14898-01.dmp    3/29/2010 5:10:36 PM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff880`03fcd0c0    fffff880`01f069e8    fffff880`01f06240    atipmdag.sys    atipmdag.sys+265b70                    x64        C:\Users\K\Desktop\New folder (4)\032910-14898-01.dmp    3    15    7600    
032910-15054-01.dmp    3/29/2010 3:28:20 PM        0x00000124    00000000`00000000    fffffa80`04e958f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032910-15054-01.dmp    3    15    7600
My System SpecsSystem Spec
31 Mar 2010   #3
msane

Windows 7 Professional 64-bit
 
 

Thanks for the help. I will try the stuff in that thread and see if that solves the issue.
My System SpecsSystem Spec
.


01 Apr 2010   #4
msane

Windows 7 Professional 64-bit
 
 

Got a couple more crashes today. Not sure if these dumps will help narrow it down.
My System SpecsSystem Spec
01 Apr 2010   #5
msane

Windows 7 Professional 64-bit
 
 

Last night I experienced crashes, even in Safe Mode. What could that be indicating?

Seems like if I shut the computer off and let it sit a few minutes before turning it on again, it will go for a while without crashing. But if I restart after a crash and go right into Windows (regular mode or safe mode) it will crash several times within a short time period.

Sounds like a heat issue, but checking my temps on CPU and GPU they don't seem high at all. Usually crashes don't even happen under load, but when idle.
My System SpecsSystem Spec
01 Apr 2010   #6
msane

Windows 7 Professional 64-bit
 
 

Just remembered another thing that may be helpful. The other night I removed one of the DIMMs and was able to run with only 2GB installed for 2 hours and no crashes. The problem game that gives me crashes every time (Dawn of War II) ran flawlessly.

Could this be an issue caused by out of date BIOS? I will try to upgrade to the latest one tonight and run some tests with 1 DIMM installed and change slots.

Could it be a voltage issue?
My System SpecsSystem Spec
09 May 2010   #7
StealthVenom

Windows 7
 
 

Hey Msane, this problem is happening to me as well.....the common link between your computer and my which helped me figure out the issue is the XFX RADEON 5770 video card. I found this useful article from ATI.
ATI Confirms 5700, 5800 Problems; Promises Fix

Let me know if you have found a solution so far...cause I wanna fix this problem myself.
My System SpecsSystem Spec
09 May 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by StealthVenom View Post
Hey Msane, this problem is happening to me as well.....the common link between your computer and my which helped me figure out the issue is the XFX RADEON 5770 video card. I found this useful article from ATI.
ATI Confirms 5700, 5800 Problems; Promises Fix

Let me know if you have found a solution so far...cause I wanna fix this problem myself.
SV

You really should start your own thread this one is more than a month old and wont get much notice here.

Ken
My System SpecsSystem Spec
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