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Windows 7: BSOD on Startup

31 Mar 2010   #1

Windows 7
 
 
BSOD on Startup

Good Day..

Can anyone please help me.. Recently I get a BSOD during startups.
I can't figure out why. I don't want to re-install because I don't want
to lose my files..

Re-installing windows will be my last resort..

Attached is the DUMP FILE.. Thanks

My System SpecsSystem Spec
.

31 Mar 2010   #2

Windows 7 Professional x64
 
 

Looks like your USB hub is causing the issues. I suggest updating your USB and chipset drivers in Device Manager.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\033110-16894-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x83648000 PsLoadedModuleList = 0x83790810
Debug session time: Tue Mar 30 20:13:59.455 2010 (GMT-4)
System Uptime: 0 days 0:00:18.922
Loading Kernel Symbols
...............................................................
..............................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 8df04e3f, 8b51f4e0, 8b51f0c0}

Probably caused by : hidusb.sys ( hidusb!HumCallUSB+1b4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8df04e3f, The address that the exception occurred at
Arg3: 8b51f4e0, Exception Record Address
Arg4: 8b51f0c0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+9e
8df04e3f f6461c40        test    byte ptr [esi+1Ch],40h

EXCEPTION_RECORD:  8b51f4e0 -- (.exr 0xffffffff8b51f4e0)
ExceptionAddress: 8df04e3f
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 6772746f
Attempt to read from address 6772746f

CONTEXT:  8b51f0c0 -- (.cxr 0xffffffff8b51f0c0)
eax=00000000 ebx=862d05d0 ecx=862d05d0 edx=00000000 esi=67727453 edi=862d06d0
eip=8df04e3f esp=8b51f5a8 ebp=8b51f7dc iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
8df04e3f f6461c40        test    byte ptr [esi+1Ch],40h     ds:0023:6772746f=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  STRING_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  6772746f

READ_ADDRESS: GetPointerFromAddress: unable to read from 837b0718
Unable to read MiSystemVaType memory at 83790160
 6772746f 

FOLLOWUP_IP: 
hidusb!HumCallUSB+1b4
82b50978 817d0803010000  cmp     dword ptr [ebp+8],103h

FAILED_INSTRUCTION_ADDRESS: 
+1b4
8df04e3f f6461c40        test    byte ptr [esi+1Ch],40h

BUGCHECK_STR:  0x7E

LOCK_ADDRESS:  837adf60 -- (!locks 837adf60)

Resource @ nt!PiEngineLock (0x837adf60)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
    Lock address  : 0x837adf60
    Thread Count  : 0
    Thread address: 0x00000000
    Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from 82b50978 to 8df04e3f

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
8b51f7dc 82b50978 8704c5f4 8704c2a0 00000000 0x8df04e3f
8b51f80c 82b50dbb 00000103 8704c2a0 8704c5f4 hidusb!HumCallUSB+0x1b4
8b51f82c 82b50e97 8704c3a0 0000000b 00000001 hidusb!HumGetDescriptorRequest+0xd7
8b51f864 82b4f53d 8704c3a0 8704c5f0 00000000 hidusb!HumGetDeviceDescriptor+0x45
8b51f880 82b547ee 8704c3a0 00000000 8704c710 hidusb!HumInitDevice+0x1b
8b51f8b0 82b5b377 8704c3a0 86436e28 86436e28 hidusb!HumPnP+0x184
8b51f8c4 82b6470d 8704c3a0 86436e28 86436f44 HIDCLASS!HidpCallDriver+0x3f
8b51f8ec 82b66a10 8704c3a0 86436e28 86436e28 HIDCLASS!HidpCallDriverSynchronous+0x3b
8b51f90c 82b64805 8704c458 86436e28 86436e28 HIDCLASS!HidpStartDevice+0x56
8b51f928 82b649a3 8704c458 86436e28 8704c458 HIDCLASS!HidpFdoPnp+0x8b
8b51f944 82b5bb54 8704c458 00000000 86436e28 HIDCLASS!HidpIrpMajorPnp+0x5b
8b51f960 836844bc 0004c3a0 0000001b 86436f4c HIDCLASS!HidpMajorHandler+0xc8
8b51f9b0 837f0d60 00000000 8686f030 8704c338 nt!IofCallDriver+0x63
8b51f9cc 8365c475 8b51f9fc 8365bb64 8704c338 nt!PnpAsynchronousCall+0x92
8b51fa30 837f6bdc 8365bb64 8704c338 8704ad48 nt!PnpStartDevice+0xe1
8b51fa8c 837f6aa5 8704c338 00000024 00000000 nt!PnpStartDeviceNode+0x12c
8b51faa8 837ef8a1 00000000 00000000 87040388 nt!PipProcessStartPhase1+0x62
8b51fca4 837e961a 86b40548 87040388 8b51fcd0 nt!PipProcessDevNodeTree+0x188
8b51fcd8 8365bf7c 837abe80 854bca70 837825bc nt!PiProcessReenumeration+0x74
8b51fd00 836b5f2b 00000000 00000000 854bca70 nt!PnpDeviceActionWorker+0x224
8b51fd50 8385666d 00000001 af772e5a 00000000 nt!ExpWorkerThread+0x10d
8b51fd90 837080d9 836b5e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  hidusb!HumCallUSB+1b4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hidusb

IMAGE_NAME:  hidusb.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc868

STACK_COMMAND:  .cxr 0xffffffff8b51f0c0 ; kb

FAILURE_BUCKET_ID:  0x7E_BAD_IP_hidusb!HumCallUSB+1b4

BUCKET_ID:  0x7E_BAD_IP_hidusb!HumCallUSB+1b4

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD on Startup





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