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Windows 7: Another Windows 7 freeze/lockup

31 Mar 2010   #1
markmc

Windows 7 x64 Home Premium
 
 
Another Windows 7 freeze/lockup

Hi all,

I made the decision to upgrade my OS from XP SP3 (32bit) to Windows 7 last week and bought the upgrade disk, making sure that I downloaded the idiots' guide and read into how to install the new OS.

Funnily enough things when awry and I had difficulty installing the 32 bit version as I kept getting crashes after about 90% of the installation process was complete. I took the computer back to the manufacturer and they installed the 64 bit version of Windows 7 after having the same difficulties as I experienced.

The problem is that after startup things look ok, but after about 3 minutes the computer freezes - no BSOD, just can't move the keyboard, mouse or do anything elses.

I've gradually updated all of my drivers via Safe Mode with networking (and Driver Detective), having the most difficulty in replacing my Mass Storage Controller driver. My 1TB drive (not the OS drive) is coming up as unpartitioned too, which is a shame as it has my iTunes library on it! (not to worry as I can recover this from either the drive or my iPod after I resolve the freezes).

I've spent 36 hours trying to figure out what is causing the crashes to no avail, and would appreciate any advice. I have attached the SF Diagnostic Tool readout for guidance. Safe mode works a treat - but something goes horribly wrong in normal mode. Not related to overheating imo as I changed the PSU last year and have never had any issues with heat.

Many thanks,
Mark

OS: Windows 7 64bit Home Premium
Motherboard: Foxconn Intel Socket 775 945P7AA-8EKRS2H
Processor: Intel Pentium (R) D 3.20GHz
RAM: 2GB
Graphics Card = nVidia 98000GT
Only devices connected at the moment = Mouse+keyboard via USB controller, 1xDVI/VGA monitor, USB wireless adaptor, 1xCDROM, 1xDVDROM, 1xFloppy, 1x300GB HD, 1xITB HD (coming up as unpartitioned)


My System SpecsSystem Spec
.
31 Mar 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by markmc View Post
Hi all,

I made the decision to upgrade my OS from XP SP3 (32bit) to Windows 7 last week and bought the upgrade disk, making sure that I downloaded the idiots' guide and read into how to install the new OS.

Funnily enough things when awry and I had difficulty installing the 32 bit version as I kept getting crashes after about 90% of the installation process was complete. I took the computer back to the manufacturer and they installed the 64 bit version of Windows 7 after having the same difficulties as I experienced.

The problem is that after startup things look ok, but after about 3 minutes the computer freezes - no BSOD, just can't move the keyboard, mouse or do anything elses.

I've gradually updated all of my drivers via Safe Mode with networking (and Driver Detective), having the most difficulty in replacing my Mass Storage Controller driver. My 1TB drive (not the OS drive) is coming up as unpartitioned too, which is a shame as it has my iTunes library on it! (not to worry as I can recover this from either the drive or my iPod after I resolve the freezes).

I've spent 36 hours trying to figure out what is causing the crashes to no avail, and would appreciate any advice. I have attached the SF Diagnostic Tool readout for guidance. Safe mode works a treat - but something goes horribly wrong in normal mode. Not related to overheating imo as I changed the PSU last year and have never had any issues with heat.

Many thanks,
Mark

OS: Windows 7 64bit Home Premium
Motherboard: Foxconn Intel Socket 775 945P7AA-8EKRS2H
Processor: Intel Pentium (R) D 3.20GHz
RAM: 2GB
Graphics Card = nVidia 98000GT
Only devices connected at the moment = Mouse+keyboard via USB controller, 1xDVI/VGA monitor, USB wireless adaptor, 1xCDROM, 1xDVDROM, 1xFloppy, 1x300GB HD, 1xITB HD (coming up as unpartitioned)
Hello Mark,

I didn't see the SF Diag attachment could you attach it again ?? If Safe Mode is working fine that i guess it's something in the Startup that is messing things up. Follow this link Run Selective Startup using System Configuration and reboot the System in Selective Startup and see whether that cures your problem.

Hope this helps,
Captain
My System SpecsSystem Spec
31 Mar 2010   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

SafeMode also only uses a limited driver set so that your problem could possible be related to a driver problem.

However, as the Capt' mentioned somehow we missed the SF diagnostic output.
My System SpecsSystem Spec
.

01 Apr 2010   #4
markmc

Windows 7 x64 Home Premium
 
 
Attachment

Attachment attached this time - I will check out the selective startup program and post my results.

Thanks,
Mark
My System SpecsSystem Spec
01 Apr 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by markmc View Post
Attachment attached this time - I will check out the selective startup program and post my results.

Thanks,
Mark
I guess there are lot of issues going on.

SF Diagnostic Report

Update you old drviers listed below

Old Drviers

Code:
iirsp                         13/12/2005
teraid ITERAID_Service_Instal 04/08/2005
Event Viewer Error

Code:
DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}
Problematic Device

Code:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Uninstall your Bit Defender Virus Protection and install Microsoft Security Essentials.


Hope this helps,
Captain
My System SpecsSystem Spec
02 Apr 2010   #6
markmc

Windows 7 x64 Home Premium
 
 

Where can I find the updates for the drivers you list? ie do I need to go to the manufacturer of a) the motherboard (Foxconn) b) the chipset (Intel) or c) the device (Samsung)? I downloaded the 2005 ITE RAID driver as this was the only way that I could solve the Mass Storage Controller yellow exclamation mark when W7 was installed (the driver on the motherboard disc provided with the computer did not have a recognised digital signature, and would have been 2005 anyway). I take it that these refer to the hard disk controllers?

BitDefender is no longer on this machine and I have installed Microsoft Security Essentials.

Worth mentioning too that I have tried the selective startup but cannot determine which service or services are causing the problems; if I restart from Safe mode with the same number of services enabled the computer crashes anyway, a baffling experience as all that seems to be different is the W7 background!

Confused,
Mark
My System SpecsSystem Spec
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