Random BSOD when selecting Shutdown


  1. Posts : 2
    Windows 7 64bit
       #1

    Random BSOD when selecting Shutdown


    Hi there,

    I have just built a new system (constructed 22-3-10). I have had 2 BSOD between then and now. Both times they have occurred when selecting Shutdown.

    I have hibernate enabled and also screen sleep (30 and 15 minutes respectively) and have screen saver disabled. The machine has no issue going in and out of hibernate. I have also stress tested the machine for hours with games, internet etc and it is rock solid. Occasionally though, just selecting Shutdown will cause the screen to go black and instantly generate a BSOD which then causes it to restart.

    -Windows 7 is up to date with all the MS drivers
    -I have Catalyst 10.3 drivers installed for GPU
    -I installed all the drivers that came with the mobo, including the Asus EPU-6 app which is set to "High Performance"
    -CPU operating at 40 degrees C at idle
    -GPU operating at 43 degrees C at idle

    Looking at the Event log I see the following critical error after a BSOD:


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 22/03/2010 9:17:28 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: i7
    Description:
    The system has rebooted without cleanly shutting down first. This error
    could be caused if the system stopped responding, crashed, or lost power
    unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power"
    Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-03-22T10:17:28.558821200Z" />
    <EventRecordID>4885</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>i7</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">59</Data>
    <Data Name="BugcheckParameter1">0xc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff80002a7f105</Data>
    <Data Name="BugcheckParameter3">0xfffff88008984d40</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    I have also attached a .dmp file with the contents of the most recent BSOD but I am not sure what to look for in order to make use of it.

    Full system specs are in my profile.

    Is anyone able to help me or point me in the right direction?

    Many thanks!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    DMeister406 said:
    Hi there,

    I have just built a new system (constructed 22-3-10). I have had 2 BSOD between then and now. Both times they have occurred when selecting Shutdown.

    I have hibernate enabled and also screen sleep (30 and 15 minutes respectively) and have screen saver disabled. The machine has no issue going in and out of hibernate. I have also stress tested the machine for hours with games, internet etc and it is rock solid. Occasionally though, just selecting Shutdown will cause the screen to go black and instantly generate a BSOD which then causes it to restart.

    -Windows 7 is up to date with all the MS drivers
    -I have Catalyst 10.3 drivers installed for GPU
    -I installed all the drivers that came with the mobo, including the Asus EPU-6 app which is set to "High Performance"
    -CPU operating at 40 degrees C at idle
    -GPU operating at 43 degrees C at idle

    Looking at the Event log I see the following critical error after a BSOD:

    [code]
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 22/03/2010 9:17:28 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: i7
    Description:
    The system has rebooted without cleanly shutting down first. This error
    could be caused if the system stopped responding, crashed, or lost power
    unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power"
    Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-03-22T10:17:28.558821200Z" />
    <EventRecordID>4885</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>i7</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">59</Data>
    <Data Name="BugcheckParameter1">0xc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff80002a7f105</Data>
    <Data Name="BugcheckParameter3">0xfffff88008984d40</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
    [;/code]
    I have also attached a .dmp file with the contents of the most recent BSOD but I am not sure what to look for in order to make use of it.

    Full system specs are in my profile.

    Is anyone able to help me or point me in the right direction?

    Many thanks!
    Thos crash was probably caused by the dxgkrnl.sys which is part of your video driver. I would get the uninstall tool to remove all the remnents of this driver and install a fresh copy.

    Let us know if you need help

    Ken
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\040110-26286-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
    Debug session time: Wed Mar 31 09:14:49.413 2010 (GMT-4)
    System Uptime: 0 days 5:55:56.427
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88004ec1756, fffff880038efcc0, 0}
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl+2756 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88004ec1756, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff880038efcc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    dxgkrnl+2756
    fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi
    
    CONTEXT:  fffff880038efcc0 -- (.cxr 0xfffff880038efcc0)
    rax=fffff8a011200000 rbx=ffdffa80061be000 rcx=ffdffa80061be000
    rdx=000000000004d419 rsi=ffdffa80061be000 rdi=ffffffffffffffff
    rip=fffff88004ec1756 rsp=fffff880038f06a0 rbp=fffff8a0074be000
     r8=000000000009a832  r9=fffff8a011200000 r10=00000000009b4011
    r11=0000000001ffffff r12=0000000000079c00 r13=0000000000000000
    r14=0000000000000001 r15=00000000000000ad
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    dxgkrnl+0x2756:
    fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi ds:002b:ffdffa80`061be018=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  sidebar.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004ec1756
    
    STACK_TEXT:  
    fffff880`038f06a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0x2756
    
    
    FOLLOWUP_IP: 
    dxgkrnl+2756
    fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgkrnl+2756
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgkrnl
    
    IMAGE_NAME:  dxgkrnl.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ac5509e
    
    STACK_COMMAND:  .cxr 0xfffff880038efcc0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl+2756
    
    BUCKET_ID:  X64_0x3B_dxgkrnl+2756
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 64bit
    Thread Starter
       #3

    zigzag3143 said:
    Thos crash was probably caused by the dxgkrnl.sys which is part of your video driver. I would get the uninstall tool to remove all the remnents of this driver and install a fresh copy.
    Thanx for the response!

    When I first installed the system i downloaded the latest Catalyst drivers which at the time was 10.2. I had one BSOD that occurred when 10.2 was installed. It was interesting to note that after the reboot from this BSOD my GPU gadget was showing corrupted textures and reporting an nVidia GPU with the nVidia logo. After rebooting it was back to normal. This is what caused me to be suspicious of the Catalyst drivers. So when 10.3 was released a few days ago, I uninstalled 10.2 using the Catalyst add/remove and then rebooted Windows, then installed 10.3 fresh. This was on the 26-3-10. The second BSOD I had last night AFTER I had clean installed 10.3 which is why I am now thinking it could be something else?

    EDIT: Just had a thought. I did notice at one point during yesterday's use of the machine for 5.5+ hours that at one point Aero turned off and then turned back on by itself after 60 seconds or so. I had been installing Crysis and the associated Game Arcade stuff. Went on to do web browsing more gaming etc, and then when I selected shutdown I go this BSOD. I have a feeling I saw this Aero restart once before as well, it could well have occurred prior to the other BSOD I had but I didn't take note. I'll keep an eye on this as well in case it's a display driver in the Catalyst software having issues......
      My Computer


 

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