Hi there,
I have just built a new system (constructed 22-3-10). I have had 2 BSOD between then and now. Both times they have occurred when selecting Shutdown.
I have hibernate enabled and also screen sleep (30 and 15 minutes respectively) and have screen saver disabled. The machine has no issue going in and out of hibernate. I have also stress tested the machine for hours with games, internet etc and it is rock solid. Occasionally though, just selecting Shutdown will cause the screen to go black and instantly generate a BSOD which then causes it to restart.
-Windows 7 is up to date with all the MS drivers
-I have Catalyst 10.3 drivers installed for GPU
-I installed all the drivers that came with the mobo, including the Asus EPU-6 app which is set to "High Performance"
-CPU operating at 40 degrees C at idle
-GPU operating at 43 degrees C at idle
Looking at the Event log I see the following critical error after a BSOD:
[code]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 22/03/2010 9:17:28 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: i7
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-03-22T10:17:28.558821200Z" />
<EventRecordID>4885</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>i7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80002a7f105</Data>
<Data Name="BugcheckParameter3">0xfffff88008984d40</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
[;/code]
I have also attached a .dmp file with the contents of the most recent BSOD but I am not sure what to look for in order to make use of it.
Full system specs are in my profile.
Is anyone able to help me or point me in the right direction?
Many thanks!
Thos crash was probably caused by the dxgkrnl.sys which is part of your video driver. I would get the uninstall tool to remove all the remnents of this driver and install a fresh copy.
Let us know if you need help
Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\040110-26286-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
Debug session time: Wed Mar 31 09:14:49.413 2010 (GMT-4)
System Uptime: 0 days 5:55:56.427
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88004ec1756, fffff880038efcc0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+2756 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004ec1756, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880038efcc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
dxgkrnl+2756
fffff880`04ec1756 f0480fc17918 lock xadd qword ptr [rcx+18h],rdi
CONTEXT: fffff880038efcc0 -- (.cxr 0xfffff880038efcc0)
rax=fffff8a011200000 rbx=ffdffa80061be000 rcx=ffdffa80061be000
rdx=000000000004d419 rsi=ffdffa80061be000 rdi=ffffffffffffffff
rip=fffff88004ec1756 rsp=fffff880038f06a0 rbp=fffff8a0074be000
r8=000000000009a832 r9=fffff8a011200000 r10=00000000009b4011
r11=0000000001ffffff r12=0000000000079c00 r13=0000000000000000
r14=0000000000000001 r15=00000000000000ad
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
dxgkrnl+0x2756:
fffff880`04ec1756 f0480fc17918 lock xadd qword ptr [rcx+18h],rdi ds:002b:ffdffa80`061be018=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: sidebar.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88004ec1756
STACK_TEXT:
fffff880`038f06a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0x2756
FOLLOWUP_IP:
dxgkrnl+2756
fffff880`04ec1756 f0480fc17918 lock xadd qword ptr [rcx+18h],rdi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: dxgkrnl+2756
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ac5509e
STACK_COMMAND: .cxr 0xfffff880038efcc0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_dxgkrnl+2756
BUCKET_ID: X64_0x3B_dxgkrnl+2756
Followup: MachineOwner
---------