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Windows 7: Video corruption and instant reboot, no minidump or evt

31 Mar 2010   #1

7 x64
Video corruption and instant reboot, no minidump or evt

edit: [see posts 3 & 4 for .dmp info and more]

I am having a strange problem with x64 in my HTPC. It will reboot seemingly randomly while playing videos in hulu desktop or media center itself, and once (only once) did it from the desktop. I can pretty much guarantee a reboot in hulu, but not in media center. This reboot is preceded by some video/sound artifacts, but nothing I can be sure comes from the box and not the TV itself.

The strangest thing is that I see *nothing* odd in the event logs, not even a single error, and there are no minidump files that I can find or other indications that a crash even happened.

After reboot the video (hdmi/dvi) doesn't work. I then switch off the psu and discharge everything by trying to power up. After that I turn off the tv, turn the box on and wait for it to get past the post beep. Then I turn it off, turn the tv BACK on, and it boots up with video. This is so far the only consistent way I can get video back, other than waiting overnight.

Any idea on how to go about debugging this, or at least getting some info? I am thinking it is driver related, maybe x64 specific, but just a guess. I don't want to go buying a video card if it is really the chipset, network card, etc.

I've thought about driver verifier, but the thing scares me. If thats the only way, so be it.

* Temps are not a problem, already did burn in case & same location.
* Reboots happen over HDMI and DVI (dvi-hdmi converter) & back panel audio
* i3-540 on an asus p7h55-m pro, no add-on cards
* 600w ocz psu, mushkin ddr3 1333 ram.
* everything looks fine in the bios, timings are as expected, etc
* bios latest version (703), drivers updated straight from intel. audio is asus oob.

sevenforums, you are my only hope! asus support asked me to run 3dmark!

// Andrew

My System SpecsSystem Spec
05 Apr 2010   #2

7 x64

Think I found it, or at least enough of it to be happy for the moment.

This board, the p7h55, has a realtek chip (Realtek ALC892 8-Channel High Definition Audio CODEC ). In safe mode,with no audio in any way even enable-able, everything works OK. Plays videos overnight, etc.

I was able to get it to work by uninstalling all realtek, rebooting, and accepting the default windows hd audio driver. I did not have the latest realtek at the time; they were the latest during the install, but now there are some that came out at the end of 3/2010. Perhaps those work better. It is fine now going out over DVI=>hdmi w/ standard back panel audio.

Realtek ALC892 drivers crash Windows 7 x64. Joy =)
My System SpecsSystem Spec
28 Apr 2010   #3

7 x64
Still crashing

Well, I have to take some of that back. Removing the realtek drivers did fix quite a lot of stuff, but it looks more like it is the intel drivers now. Crashes are about 5x less frequent, but they definitely still happen.

  • Crash happens when plugged into a standard DVI monitorl. Not TV specific! Yay!
  • The boot up w/ no video thing appears TV specific. That problem shows up in unrelated scenarios so I am not considering it anymore.
  • Dump files show up in LiveKernelReports/Watchdog, not /Minidump
I posted to intel and couldn't get any help. My next step is following this thread: Timeout Detection and Recovery of GPUs through WDDM for debugging help.

Here is my thread at intel: igdkmd64/i3 540 crashing widows 7 x64,...

Here is my dump information. I will post the real dump file later on tonight.

I am looking for ideas on how to procede, not only a fix. What are the next steps I should take? My main goal is to get a dump file created EACH time it crashes.

Probably   caused by : igdkmd64.sys ( igdkmd64+1cc60 )

!analyze -v
Arg1: fffffa8006a184e0, Optional   pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
  Arg2: fffff88004833c60, The pointer into responsible device driver   module (e.g owner tag).
 Arg3: 0000000000000000, The secondary driver  specific bucketing key.
 Arg4: 0000000000000000, Optional internal  context dependent data.

FAULTING_MODULE:  fffff80002c64000  nt

FAULTING_IP:  igdkmd64+1cc60

 TAG_NOT_DEFINED_202b:  *** Unknown TAG  in analysis list 202b
 fffff880`053b8630  fffffa80`0618a210 : fffff880`040b88a0  fffff8a0`02e21d19  fffffa80`03f48c10 fffff880`04833c60 : watchdog+0xa577
  fffff880`053b8638 fffff880`040b88a0 : fffff8a0`02e21d19   fffffa80`03f48c10 fffff880`04833c60 00000000`00000000 :   0xfffffa80`0618a210
 fffff880`053b8640 fffff8a0`02e21d19 :  fffffa80`03f48c10  fffff880`04833c60 00000000`00000000 00000000`00000000  : dxgkrnl+0x1f8a0
 fffff880`053b8648 fffffa80`03f48c10 :  fffff880`04833c60  00000000`00000000 00000000`00000000 fffffa80`000009d0  :  0xfffff8a0`02e21d19
 fffff880`053b8650 fffff880`04833c60 :  00000000`00000000  00000000`00000000 fffffa80`000009d0 00000000`00000000  :  0xfffffa80`03f48c10
 fffff880`053b8658 00000000`00000000 :  00000000`00000000  fffffa80`000009d0 00000000`00000000 00000000`00000000  : igdkmd64+0x1cc60
0:  kd> lmvm igdkmd64
  start             end                 module name
 fffff880`04817000  fffff880`051ef3a0   igdkmd64 T (no symbols)           
     Loaded  symbol image file: igdkmd64.sys
     Image path: igdkmd64.sys
      Image name: igdkmd64.sys
     Timestamp:        Wed Mar 31 15:47:01  2010 (4BB3D0E5)
     CheckSum:         009DC368
      ImageSize:        009D83A0
     Translations:     0000.04b0 0000.04e4  0409.04b0 0409.04e4
My System SpecsSystem Spec

29 Apr 2010   #4

7 x64

Here is the dmp file, rar'd up.
My System SpecsSystem Spec

 Video corruption and instant reboot, no minidump or evt

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