Random restarts


  1. hander
    Posts : 20
    Win 7 HP 64-bit
       New #1

    Random restarts


    Hi,

    Had a couple of random restarts over the last week. Starting to worry me.

    NB: I don't play games.

    1) First was a complete restart - no BSOD or anything. No log file. Just browsing at the time.
    2) The second was last night when I left the computer shutting down and doing some updates. Came back thsi morning to find that during the update something had happened and the computer was back on but reporting an irregular shutdown. Minidump posted.

    Many thanks for help.
      My Computer
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  3. hander
    Posts : 20
    Win 7 HP 64-bit
    Thread Starter
       New #2

    I've slipped off the front page ... do I need to provide further info? A few people have viewed this. No comments?

    Thanks as ever.
      My Computer
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  4. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #3

    It looks like dot4.sys is causing the problem, which is a system file.

    I suggest running a system files scan. Open an elevated command prompt and enter sfc /scannow.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\040110-31262-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c0b000 PsLoadedModuleList = 0xfffff800`02e48e50
Debug session time: Wed Mar 31 20:20:17.329 2010 (GMT-4)
System Uptime: 0 days 14:10:44.437
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce8680, fffff80003fd2510}

Probably caused by : Dot4.sys ( Dot4!Dot4KillSystemThread+eb )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003ce8680, The thread currently holding on to the Pnp lock.
Arg4: fffff80003fd2510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003ce8680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c84052 to fffff80002c82dda

STACK_TEXT:  
fffff880`033625a0 fffff800`02c84052 : fffffa80`03ce8680 fffffa80`03ce8680 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`033626e0 fffff800`02c861af : fffffa80`05faddb8 00000000`00000066 00000000`00000000 fffff800`02c7c153 : nt!KiCommitThreadWait+0x1d2
fffff880`03362770 fffff880`026e426b : fffffa80`05cc0000 fffff880`00000000 fffffa80`05fb2000 fffffa80`065a4100 : nt!KeWaitForSingleObject+0x19f
fffff880`03362810 fffff880`026cfb32 : 00000000`00000000 00000000`00000003 fffffa80`05fb21c0 fffff800`02c8c000 : Dot4!Dot4KillSystemThread+0xeb
fffff880`03362850 fffff880`026d600e : fffffa80`05fb2070 00000000`c00000bb fffff880`03362988 fffffa80`065a41b0 : Dot4!Dot4PnpBus+0x47e
fffff880`033628a0 fffff800`02ee8419 : fffffa80`05fb2070 00000000`c00000bb fffff880`03362988 fffffa80`065a41b0 : Dot4!Dot4Pnp+0x66
fffff880`033628d0 fffff800`03066391 : fffffa80`05fac060 00000000`00000000 fffffa80`05fad010 fffff880`03362968 : nt!IopSynchronousCall+0xc5
fffff880`03362940 fffff800`03060e08 : fffffa80`05fb3800 fffffa80`05fac060 00000000`0000030a 00000000`00000308 : nt!IopRemoveDevice+0x101
fffff880`03362a00 fffff800`03065ed7 : fffffa80`05fad010 00000000`00000000 00000000`00000003 00000000`0000029a : nt!PnpSurpriseRemoveLockedDeviceNode+0x128
fffff880`03362a40 fffff800`03065ff0 : 00000000`00000000 fffff8a0`0bab6300 fffff8a0`0b46f370 fffff880`03362b98 : nt!PnpDeleteLockedDeviceNode+0x37
fffff880`03362a70 fffff800`030f5f6f : 00000000`00000002 00000000`00000000 fffffa80`05de9d90 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`03362ae0 fffff800`030f6b2c : fffff880`03362cb8 fffffa80`04426c00 fffffa80`03ce8600 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0x6cf
fffff880`03362c20 fffff800`02fe1c48 : 00000000`00000000 fffffa80`04426ca0 fffff8a0`082e49e0 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`03362c50 fffff800`02c8a161 : fffff800`02ee7fc0 fffff8a0`0bab63e0 fffff800`02e205f8 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x5abab
fffff880`03362cb0 fffff800`02f20166 : 00000000`004c0060 fffffa80`03ce8680 00000000`00000080 fffffa80`03c71b30 : nt!ExpWorkerThread+0x111
fffff880`03362d40 fffff800`02c5b486 : fffff880`03183180 fffffa80`03ce8680 fffff880`0318e0c0 00040000`00011055 : nt!PspSystemThreadStartup+0x5a
fffff880`03362d80 00000000`00000000 : fffff880`03363000 fffff880`0335d000 fffff880`033624a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8003ce8680 ; kb

FOLLOWUP_IP: 
Dot4!Dot4KillSystemThread+eb
fffff880`026e426b f6054eb2000002  test    byte ptr [Dot4!gDebugLevel (fffff880`026ef4c0)],2

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Dot4!Dot4KillSystemThread+eb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Dot4

IMAGE_NAME:  Dot4.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bca90

FAILURE_BUCKET_ID:  X64_0x9F_Dot4!Dot4KillSystemThread+eb

BUCKET_ID:  X64_0x9F_Dot4!Dot4KillSystemThread+eb

Followup: MachineOwner
---------
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  6. hander
    Posts : 20
    Win 7 HP 64-bit
    Thread Starter
       New #4

    many thanks for this JK. Hope someone is paying you somewhere.

    Running that now. Is this file printer related in some way? (I use an HP officejet pro 8500.)
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  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #5

    Actually, I believe that file is printer-related.

    You may want to try uninstalling the software too.
      My Computer
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  8. hander
    Posts : 20
    Win 7 HP 64-bit
    Thread Starter
       New #6

    WRP did not find any intergrity violations...

    Ok. Might reinstall printer software - shame, I'd been defending HP of late as this software that came with this printer actually works!

    Thanks again. May return if I have further fb.
      My Computer
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