Windows 7: Win 7 sometimes crashes on startup

quano · 02 Apr 2010

I've got an issue with my system sometimes crashing on startup. It will automatically restart the system, and recommend me to run the recovery assistant (don't remember if that's the correct name). This recovery assistant won't find any problems, but it does seem to have some details about the problem. It didn't seem to offer me writing this info to file though, only sending or not sending it to microsoft.

I saw you could run the command prompt from this recovery assistant, and I thought I could use this to run "edit" and then paste the info (you could copy it to clipboard), but it seems like edit isn't included in win 7 anymore.

Any help please?

Once the system boots, which it usually does, it works just fine. It's just damn annoying that every now and then (might even be 50% chance, haven't started the system that many times yet) windows will fail to start.

I'm running windows 7 x64 I might add.

Jacee · 02 Apr 2010

Are your drivers updated?

quano · 02 Apr 2010

Win 7 has configured most of the drivers, I suppose. Installed the newest graphic card drivers a day ago.

Note that my system crashed the first time win 7 started up (after completing installation), and then ran just fine the second time.

Isn't there a way to write the info in the report to file? I think it would help us solve this problem.

karlsnooks · 02 Apr 2010

quano,
Try Notepad.exe

quano · 02 Apr 2010

I've tried restarting, shutting down and starting up my system several times now, w/o this issue occuring. But next time it does, I'll try opening notepad and writing the info to file, alt. just copying it by hand (what a pain). I'll leave a reply here once I know more.

Thanks

quano · 05 Apr 2010

The computer has been working great for a couple of days now, so I thought this problem had gone away by itself, but then all of the sudden it crashed 2 times in a row when trying to start it up.

Code:

Problem signature:
  Problem Event Name:    StartupRepairOffline
  Problem Signature 01:    6.1.7600.16385
  Problem Signature 02:    6.1.7600.16385
  Problem Signature 03:    unknown
  Problem Signature 04:    1
  Problem Signature 05:    AutoFailover
  Problem Signature 06:    1
  Problem Signature 07:    NoRootCause
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
  X:\windows\system32\en-US\erofflps.txt

Code:

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎4/‎5/‎2010 11:47:23 AM (GMT)
Number of repair attempts: 2

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = H:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 32 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 109 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 780 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 249 ms

Test Performed: 
---------------------------
Name: Access control test
Result: Completed successfully. Error code =  0x0
Time taken = 5227 ms

Test Performed: 
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code =  0x0
Time taken = 10155 ms

Test Performed: 
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Fallback diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Root cause found: 
---------------------------
Unspecified changes to system configuration might have caused the problem.

---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = H:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 811 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 94 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 234 ms

Test Performed: 
---------------------------
Name: Access control test
Result: Completed successfully. Error code =  0x0
Time taken = 4790 ms

Test Performed: 
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Fallback diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Root cause found: 
---------------------------
Unspecified changes to system configuration might have caused the problem.

Repair action: System files integrity check and repair
Result: Failed. Error code =  0x490
Time taken = 254625 ms

---------------------------
---------------------------

zapdos314 · 29 Jul 2010

Quano, im currently experiencing a similar problem. Did u finally find a solution?

quano · 29 Jul 2010

I have made progress, but not yet found a definite solution. I've discovered that when this happens, if I turn off the computer (completely) and let it be turned off for 30 seconds, it's very unlikely it'll happen again. However, if I just restart it, it will most likely occur.

This made me question my ddr memory, wondering if it really was working properly. So I downloaded memtest 3.5, and, as it turns out, my computer will restart after a few seconds into the test (always at the same spot). Doesn't matter if I've had my computer turned off before or not. Also, once it has restarted in this manner, I won't be able to boot windows (it'll restart), until I have turned off the computer for 30 seconds. This really, really made me think my memories were broken. So I put one of my memories out, tested it in memtest 3.5. It worked fine. Switched slots. Worked fine. Tested the other one and did the same thing - everything working fine.

I also tested memtest 3.2, 3.4 and memtest+ 1.65, all working fine with both memories inserted. However, in memtest 3.5 (with both memories inserted), my computer will always restart, and keep restarting until I shut it down completely.

So I don't quite know what to make out of it. For now, I'm just sticking with shutting down my pc completely if this occurs. I haven't had this problem for a looong time. But every now and then, it might happen.

Windows 7: Win 7 sometimes crashes on startup

Win 7 sometimes crashes on startup problems?