Help with BSOD

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  1. Posts : 9
    Windows 7
       #1

    Help with BSOD


    Hi,
    Im new here as you can probably tell and am not really sure whats happening

    Every now and then i get a BSOD saying at the top

    BAD_POOL_CALLER
    Stop 0x000000c2 (0x00000007, 0x00001097, 0x00040012, 0x8587A528)

    I've read a few other posts but none really solved the problem

    Any help would be appreciated

    Also i've seen other people upload memory dumps

    how do you do this

    btw im running on windows 7 Ultimate 32bit
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    cheesybiscuits said:
    Hi,
    Im new here as you can probably tell and am not really sure whats happening

    Every now and then i get a BSOD saying at the top

    BAD_POOL_CALLER
    Stop 0x000000c2 (0x00000007, 0x00001097, 0x00040012, 0x8587A528)

    I've read a few other posts but none really solved the problem

    Any help would be appreciated

    Also i've seen other people upload memory dumps

    how do you do this

    btw im running on windows 7 Ultimate 32bit
    We need the actual DMP file. Use these to find and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html

    thanks

    Ken
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    Welcome!

    To upload the memory dumps, copy the dmps from C:\Windows\Minidump to your desktop. Select all of them, right-click, and select Send to>Compressed folder.

    On your next post, you will see a paperclip icon. Click it, and upload the zip folder.
      My Computer


  4. Posts : 9
    Windows 7
    Thread Starter
       #4

    4 different dumps here
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Looks like Bit Defender is causing the issue. You may consider removing it and replacing it with Microsoft Security Essentials or another program of your choice.

    You may also try updating your network card drivers, and see if that helps also

    ~JK
      My Computer


  6. Posts : 9
    Windows 7
    Thread Starter
       #6

    i have uninstalled bitdefender and so far no bsods

    Hopefully it will stay that way

    Yaaay

    Thank you sooooooooo much for the fast replies
      My Computer


  7. Posts : 9
    Windows 7
    Thread Starter
       #7

    oops spoke too soon

    the time in between the crashes was a lot longer though

    Again please help
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Still looks like Bit Defender is causing the issue. Try reinstalling it, then use Revo Uninstaller to completely remove all traces.

    Also, did you try updating your network adapter drivers too?

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\040210-15256-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16481.x86fre.win7_gdr.091207-1941
    Machine Name:
    Kernel base = 0x8284d000 PsLoadedModuleList = 0x82995810
    Debug session time: Fri Apr  2 18:41:26.629 2010 (GMT-4)
    System Uptime: 0 days 0:56:48.439
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    .......
    Unable to load image \SystemRoot\system32\DRIVERS\BdfNdisf6.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BdfNdisf6.sys
    *** ERROR: Module load completed but symbols could not be loaded for BdfNdisf6.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 2, 1, 90e9d59f}
    
    Unable to load image \SystemRoot\system32\DRIVERS\PRISMA02.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PRISMA02.sys
    *** ERROR: Module load completed but symbols could not be loaded for PRISMA02.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    Probably caused by : BdfNdisf6.sys ( BdfNdisf6+159f )
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 9
    Windows 7
    Thread Starter
       #9

    how do you update your network drivers

    we have an old router (Wanadoo which was bought over by orange so there wont be any new drivers for it) but it works and the drivers I have right now are straight from the included CD so i dont think they are out of date
      My Computer


  10. Posts : 13,354
    Windows 7 Professional x64
       #10

    Find your card in Device Manager, right-click on it, and select Update Driver Software.
      My Computer


 
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