Having system crash on my pc with BSOD


  1. ola
    Posts : 2
    windows 7
       New #1

    Having system crash on my pc with BSOD


    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,
      My Computer
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  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    ola said:
    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,
    Hello ola & welcome to our Forum,
    To enable us to help you better we require the dmp files. Please read this - [1 - Novice] How to ask for help with a BSOD problem
      My Computer
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  4. ola
    Posts : 2
    windows 7
    Thread Starter
       New #3

    Having system crash on my pc


    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,

    Attached is the zipped Minidump on my pc
      My Computer
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    ola said:
    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,

    Attached is the zipped Minidump on my pc
    Ok these crashes are probably caused by some sort of hardware problem.

    Here is what I would do:

    I would first download memtestx86 and run it for 5 passes...... IIf it passes


    run a system file check\

    (type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc "/")

    Let us know the results


    Ken





    Code:
    040310-27736-01.dmp    4/3/2010 7:02:20 AM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0xc0000005    0x916dd687    0x9606bbec    0x00000000    win32k.sys    win32k.sys+3d687                    32-bit        C:\Users\K\Desktop\Minidump\040310-27736-01.dmp    2    15    7600    
040110-19968-01.dmp    4/1/2010 4:20:56 PM    MUST_SUCCEED_POOL_EMPTY    0x00000041    0x8850fd00    0x00000397    0x000017fe    0x00000000    halmacpi.dll    halmacpi.dll+5b00                    32-bit        C:\Users\K\Desktop\Minidump\040110-19968-01.dmp    2    15    7600    
[
      My Computer
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  7. neilgoco
    Posts : 7
    Windows 7 Professional 32-Bit
       New #5

    Hi! Please help me also on what to do with my PC. (:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    ... Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 82A92AAA
    BCP3: 8BC5FB44
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\072510-24156-01.dmp
    C:\Users\Neil\AppData\Local\Temp\WER-59390-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
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  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #6

    neilgoco said:
    Hi! Please help me also on what to do with my PC. (:
    Lilja - A bouquet of stories about the Earth - Miniature Cryosphere
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    ... Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 82A92AAA
    BCP3: 8BC5FB44
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\072510-24156-01.dmp
    C:\Users\Neil\AppData\Local\Temp\WER-59390-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    neilgoco,

    You are advised to start your OWN thread to seek advice.
    By doing so you are likely to attract attention more quickly.

    Jan.
      My Computer
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  10. ickymay
    Posts : 1,360
    win7 ultimate / virtual box
       New #7

    ola said:
    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,

    Attached is the zipped Minidump on my pc
    this is coming up in debugger as KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) which could be ram or it could be a device driver ?

    looking at the drivers involved in the crash I reckon it could be your device driver for your easy wireless usb stick ?

    the drivers on your system which are badly out of date are
    adusbser.sys 0x8c9bc000 0x8c9d2d00 0x00016d00 0x453cfda6 23/10/2006 18:36:38
    VSTCNXT3.SYS 0x90509000 0x905be000 0x000b5000 0x48f68ad9 16/10/2008 01:29:13
    VSTAZL3.SYS 0x8c94c000 0x8c989000 0x0003d000 0x48f68b0b 16/10/2008 01:30:03
    VSTDPV3.SYS 0x90407000 0x90509000 0x00102000 0x48f68b84 16/10/2008 01:32:04
    adusbser.sys is a USB Modem/Serial Device Driver from AnyDATA Corporation ?
    If I am right I doubt there is a newer driver for this device and it's possibly unsupported by windows 7, please let us know the exact name and model number ?

    VSTCNXT3.SYS , VSTAZL3.SYS and VSTDPV3.SYS are all SoftK56 Modem Driver from Conexant Systems, Inc. and I am confident this is never going to be used by you ?

    to disable this go to device manager and unninstall it then reboot and enter your bios settings and disable the device ?

    N.B. This reply and analysis to avoid any confusion is to the person quoted ola
    Last edited by ickymay; 26 Jul 2010 at 17:03.
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  11. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #8

    ickymay said:
    ola said:
    Dear Forumites,
    I am in a serious problem.i have been having system crash on my pc and it will turn up as a bluescreen.the pc will just stop and will rebot immeadiately.The error mesage is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9275D687
    BCP3: A7C2BBEC
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040310-18922-01.dmp
    C:\Users\shynini\AppData\Local\Temp\WER-51761-0.sysdata.xml


    Please anybody with an advise.i dont really know what to do as computer experts are rare in my part of the world.


    regards,

    Attached is the zipped Minidump on my pc
    this is coming up in debugger as KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) which could be ram or it could be a device driver ?

    looking at the drivers involved in the crash I reckon it could be your device driver for your easy wireless usb stick ?

    the drivers on your system which are badly out of date are
    adusbser.sys 0x8c9bc000 0x8c9d2d00 0x00016d00 0x453cfda6 23/10/2006 18:36:38
    VSTCNXT3.SYS 0x90509000 0x905be000 0x000b5000 0x48f68ad9 16/10/2008 01:29:13
    VSTAZL3.SYS 0x8c94c000 0x8c989000 0x0003d000 0x48f68b0b 16/10/2008 01:30:03
    VSTDPV3.SYS 0x90407000 0x90509000 0x00102000 0x48f68b84 16/10/2008 01:32:04
    adusbser.sys is a USB Modem/Serial Device Driver from AnyDATA Corporation ?
    If I am right I doubt there is a newer driver for this device and it's possibly unsupported by windows 7, please let us know the exact name and model number ?

    VSTCNXT3.SYS , VSTAZL3.SYS and VSTDPV3.SYS are all SoftK56 Modem Driver from Conexant Systems, Inc. and I am confident this is never going to be used by you ?

    to disable this go to device manager and unninstall it then reboot and enter your bios settings and disable the device ?


    neilgoco and Ickymay

    This is the perfect reason to start your own thread as JMH has suggested. Icky analyzed a user from april correctly. Neilgoco got the response but to the wrong question.

    It really does get confusing when you tag on to another persons thread

    Ken
      My Computer
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