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This computer is having random crashes. The client says it's generally when he runs a program like Scrabble. I am including an html of the minidumps.
Thank you.
This computer is having random crashes. The client says it's generally when he runs a program like Scrabble. I am including an html of the minidumps.
Thank you.
Welcome!
Could you please upload the actual dmp files for us? https://www.sevenforums.com/crash-loc...d-problem.html
Thanks,
~JK
Sorry about that.
These ones are pretty straightforward: memory corruption.
Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Jonathan\Desktop\032510-28080-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 UP Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50 Debug session time: Thu Mar 25 16:16:49.559 2010 (GMT-4) System Uptime: 0 days 1:47:49.198 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ....... Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002d7be1f, fffff880060d9a10, 0} Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+15f ) Followup: MachineOwner --------- kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002d7be1f, Address of the exception record for the exception that caused the bugcheck Arg3: fffff880060d9a10, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!MiUnsecureVirtualMemory+15f fffff800`02d7be1f 488b0f mov rcx,qword ptr [rdi] CONTEXT: fffff880060d9a10 -- (.cxr 0xfffff880060d9a10) rax=0000000000000001 rbx=fffffa8002ab2b60 rcx=0000000000000000 rdx=0000000000000000 rsi=fffffa8002522b30 rdi=0000000000000000 rip=fffff80002d7be1f rsp=fffff880060da3f0 rbp=0000000039050765 r8=0000000000000070 r9=0000000000000000 r10=0000000000000000 r11=fffff880060d9ed0 r12=fffffa8002522d48 r13=0000000000000000 r14=0000000000000001 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 nt!MiUnsecureVirtualMemory+0x15f: fffff800`02d7be1f 488b0f mov rcx,qword ptr [rdi] ds:002b:00000000`00000000=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: GHScrabble.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002d7be1f STACK_TEXT: fffff880`060da3f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnsecureVirtualMemory+0x15f FOLLOWUP_IP: nt!MiUnsecureVirtualMemory+15f fffff800`02d7be1f 488b0f mov rcx,qword ptr [rdi] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!MiUnsecureVirtualMemory+15f FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600 STACK_COMMAND: .cxr 0xfffff880060d9a10 ; kb IMAGE_NAME: memory_corruption FAILURE_BUCKET_ID: X64_0x3B_nt!MiUnsecureVirtualMemory+15f BUCKET_ID: X64_0x3B_nt!MiUnsecureVirtualMemory+15f Followup: MachineOwner ---------
I ran memtest86 6 times and it found no errors. Any other ideas?
Thank you in advance.
It has 3 GB of memory. The laptop is a HP G60. It has an Intel Celeron 2.20GHz, and it's running Windows 7 Home Premium 64-bit.
I should actually say that it was on pass 6 when I shut it off. It had been running for 3+ hours. It said no errors and I didn't see anything on there that would indicate an error. However, I'm used to Windows Memory Diagnostic so Memtest is a little new to me.
Do you have any machines you could borrow the RAM from?
Make sure it is the same type as what you use; you can download Speccy if you're not sure.