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Windows 7: Bluescreen crashes

05 Apr 2010   #1
idahjo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Bluescreen crashes

Attachment 65233

This in from the BlueScreen View program and represents exactly what the cause in two consecutive crashes.

Anyone have any ideas how to interpret the problem? It appears top be the same culprit.

Thanks!


My System SpecsSystem Spec
.
05 Apr 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

BlueScreenView is a good tool, but not always accurate. We prefer Windows Debugging Tools.

Please upload your dmp files for us to analyze: http://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
~JK
My System SpecsSystem Spec
05 Apr 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by idahjo View Post
Attachment 65233

This in from the BlueScreen View program and represents exactly what the cause in two consecutive crashes.

Anyone have any ideas how to interpret the problem? It appears top be the same culprit.

Thanks!
Hello Welcome to SF,

Please post us the Dump file http://www.sevenforums.com/crash-loc...d-problem.html

- Captain
My System SpecsSystem Spec
.

05 Apr 2010   #4
idahjo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by idahjo View Post
Attachment 65233

This in from the BlueScreen View program and represents exactly what the cause in two consecutive crashes.

Anyone have any ideas how to interpret the problem? It appears top be the same culprit.

Thanks!
Hello Welcome to SF,

Please post us the Dump file http://www.sevenforums.com/crash-loc...d-problem.html

- Captain
Attachment 65258

OK, here it is. This has been an ongoing and non-fatal annoyance since I put W-7 on about 6-mos ago. It happens when I 'tinker' around in my photo files. First thought it was just happening with photo files on my external Seagate H/D but see that is not apparently correct. Just put the Blue Screen program on a couple days ago and have had too incidents. I see the problem apparently is the same 'bug', but don't know what to do with it now...
Thanks Much
My System SpecsSystem Spec
05 Apr 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

My debugger doesn't have the symbols for your dmp for whatever reason.

6 months ago, Windows 7 wasn't released to the general public. Did you download a copy of the RTM on Torrent? If so, do a clean install with an official version.

The torrented copy may also be the cause of your problem.
My System SpecsSystem Spec
05 Apr 2010   #6
idahjo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
My debugger doesn't have the symbols for your dmp for whatever reason.

6 months ago, Windows 7 wasn't released to the general public. Did you download a copy of the RTM on Torrent? If so, do a clean install with an official version.

The torrented copy may also be the cause of your problem.
6-months was a guesstimate. It was within a month of when the first commercial w-7's were made available. It is a legitimate Windows 7 Ultimate disk. (32bit loaded)
My System SpecsSystem Spec
05 Apr 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by idahjo View Post

6-months was a guesstimate. It was within a month of when the first commercial w-7's were made available. It is a legitimate Windows 7 Ultimate disk. (32bit loaded)
Hello,

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult. This happened because of the security update happen for Kernal which turns your build to GDR.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows

Hope this helps,
Captain
My System SpecsSystem Spec
05 Apr 2010   #8
idahjo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Cap; Is it the C drive that needs to be wiped and reloaded? (meaning nothing is 'resident' on the second [data] H/D or the external H/D)
Thanks!
My System SpecsSystem Spec
05 Apr 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by idahjo View Post
Cap; Is it the C drive that needs to be wiped and reloaded? (meaning nothing is 'resident' on the second [data] H/D or the external H/D)
Thanks!
Hello,

Yes whatever drive you have install Windows !!

Hope this helps,
Captain
My System SpecsSystem Spec
05 Apr 2010   #10
idahjo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just read where System Mechanic Pro can cause that issue. As that is the simplest procedure I will delete it and see what happens now.
My System SpecsSystem Spec
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