Bluescreen crashes

Hello,

BlueScreenView is a good tool, but not always accurate. We prefer Windows Debugging Tools.

Please upload your dmp files for us to analyze: https://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
~JK

idahjo said:

Attachment 65233

This in from the BlueScreen View program and represents exactly what the cause in two consecutive crashes.

Anyone have any ideas how to interpret the problem? It appears top be the same culprit.

Thanks!

Hello Welcome to SF,

Please post us the Dump file https://www.sevenforums.com/crash-loc...d-problem.html

- Captain

My debugger doesn't have the symbols for your dmp for whatever reason.

6 months ago, Windows 7 wasn't released to the general public. Did you download a copy of the RTM on Torrent? If so, do a clean install with an official version.

The torrented copy may also be the cause of your problem.

idahjo said:

6-months was a guesstimate. It was within a month of when the first commercial w-7's were made available. It is a legitimate Windows 7 Ultimate disk. (32bit loaded)

Hello,

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult. This happened because of the security update happen for Kernal which turns your build to GDR.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows

Hope this helps,
Captain

idahjo said:

Cap; Is it the C drive that needs to be wiped and reloaded? (meaning nothing is 'resident' on the second [data] H/D or the external H/D)
Thanks!

Hello,

Yes whatever drive you have install Windows !!

Hope this helps,
Captain