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Windows 7: BSOD when sync iphone on Windows 7


05 Apr 2010   #1

Windows 7
 
 
BSOD when sync iphone on Windows 7

Hey guys i cant sync my iPhone with itunes on Windows 7. I have looked at other threads and tried what they recommend first, and updated all drivers and software. It get a quarter of the way after the backup and BSOD everytime. I have attached the dump files, any help is much appreciated.

Cheers

My System SpecsSystem Spec
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05 Apr 2010   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by wycherley22 View Post
Hey guys i cant sync my iPhone with itunes on Windows 7. I have looked at other threads and tried what they recommend first, and updated all drivers and software. It get a quarter of the way after the backup and BSOD everytime. I have attached the dump files, any help is much appreciated.

Cheers
Hello,

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Hope this helps,
Captain
My System SpecsSystem Spec
05 Apr 2010   #3

Windows 7
 
 

its not a torrent build its genuine copy, i upgraded from XP instead of the clean install so this might be my lazyness coming back to bite me in the arse. I have tried a sfc.exe already today so if it was gonna replace them it would have. gonna try a few things before i resort to wiping though. Thanks for looking at it though dude, much appreciated.
My System SpecsSystem Spec
.


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 BSOD when sync iphone on Windows 7




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